Frances A., Service Manager, was wonderful throughout the whole process. She kept me up to date with what was happening, explained what the mechanics found, and gave me time to confirm with my regular mechanic. I felt the turn around time was fair for the...
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Frances A., Service Manager, was wonderful throughout the whole process. She kept me up to date with what was happening, explained what the mechanics found, and gave me time to confirm with my regular mechanic. I felt the turn around time was fair for the amount of work being done although it did take awhile. It was an excellent experience. I have always felt skeptical of dealership repairs because I thought they always try to “up sell” the customer, but I felt Mike Shaw Kia was actually very justified in what they recommended and gave good reasons for their suggestions - some I took and some I declined. Overall, I’d highly recommend this team.