Worst place! The manager 'Marisol' at Michael's of Downey is an incompetent, naive, imbecile. I had 2 items that needed D-hooks so they could be hung. I spent 20 minutes placing my order and was told no problem, you'll have it by end of the...
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Worst place! The manager 'Marisol' at Michael's of Downey is an incompetent, naive, imbecile. I had 2 items that needed D-hooks so they could be hung. I spent 20 minutes placing my order and was told no problem, you'll have it by end of the day. I later get a call from the framing manger Jose who tells me he cannot fulfill the order because his boss Marisol told him my picure frame of 'me,' and award plaque to 'me,' are considered Art by her definition? Jose apologized over and over again for Marisol's poor judgment and told me he disagreed 100%, and it's a 10 minute easy job. He is actually the FRAME MANAGER, and Michael's has an entire department FOR FRAMES, isn't this is what Michael's does? I felt bad for Jose because he knew Marisol was ridiculously wrong, but as he said, "didn't want to lose his job." Marisol refused to speak with me or justify her position on what "art" is and her rationale? I tried to explain to Jose if I needed to sign something for liability I would...but this is just a picture of me at a race track and an award I won? He again spoke to Marisol and she told him "No, " and she would not speak to me or explain how there is any policy justifying her poor decision. So after another wasted 20 minutes and more apologies from Jose, I was told sorry we can't help you and left. So I dove to Michael's in Lakewood and the frame manager there did this for me in 10 minutes and said there is NO issue? Shame on Marisol and shame on head store manager Maria for a poor experience. I requested a call but have not received one. I will have my wife do her shopping and crafting with Hobby Lobby (or the LakewoodMichael's). I attached pictures. Is this Art.. or just a picture frame and plaque that needed D-hooks?