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Call Direction Website Reviews

About

Metro by T-Mobile is a cell phone store in Manassas, VA.

Metro by T-Mobile Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.4
(44 Reviews)
5
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1
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Journey the Experience Living Life!
Journey the Experience Living Life! -Google user
3 years ago
Jose Gomez is awesome. His customer service far exceeds the standard of customer service metrics. I've purchased all my electronics and products with him and today I purchased Hotspot and he helped me set it up. Just outstanding!
Richard Burns
Richard Burns -Google user
a year ago
I walked in as a American citizen and was told by the only girl in the store that she doesn't speak English. And I had to leave. I was coming in to buy a whole phone
Louis Gyamfi Achea
Louis Gyamfi Achea -Google user
5 years ago
Awful customer service ever. 5.20.2019 I returned to the store today to get a small issue resolve with a new phone I just purchased this morning. The rep had no customer skillset to begin with. He accused me of changing my sim, I told him no I...Read More
Katy Torres
Katy Torres -Google user
a year ago
Great customer services. He was quick and helped me in less than two mins!!
Billy Hoover
Billy Hoover -Google user
2 years ago
Jose needs to be promoted. He helped me solve an issue that even customer service 611 could not. He was very professional and kind.
Brian Jose Gomez
Brian Jose Gomez -Google user
4 years ago
Excellent service ,we’ll be coming back !!!
Brian Padilla
Brian Padilla -Google user
a year ago
Excellent Customer Service !!!
Nepeew Yusei
Nepeew Yusei -Google user
a year ago
I DO NOT recommend coming to this place, I went on December 16, 2023 at approximately 4:30 pm, the girl asks you for your phone to check that the phone is "unlocked" after you have confirmed that it is, she still checks it and starts...Read More
Cindy Guerrero
Cindy Guerrero -Google user
a year ago
Very bad customer service, yesterday I visited the store trying to solve a problem, Jose helped me, and it turns out that he couldn't help me do his job well, but he disrespected me if he could in all aspects, they need to teach him...Read More
Cesar Franco
Cesar Franco -Google user
4 years ago
Jose and Alex have excellent customer service, I would definitely return to the store again and recommend it to my friends.

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards

Other

check icon LGBTQ+ friendly