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Call Direction Website Reviews

About

Metro by T-Mobile is a cell phone store in Caldwell, ID.

Metro by T-Mobile Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4
(96 Reviews)
5
4
3
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1
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Barrett Lobdell
Barrett Lobdell -Google user
4 months ago
Andres and Matthew. C have been a huge help in porting a number with providing me excellent customer service! I will definitely be back to this location because of them! A+
Irene Banda
Irene Banda -Google user
a year ago
This store is so unprofessional! The kids working do their best to assist the customers however still don’t know what to do. We bought a phone online that couldn’t be activated and told us to buy a new phone. We did then they had the...Read More
Jamie Lopez
Jamie Lopez -Google user
a year ago
They waste your time. 2 and a half hours of my time. Two employees kept scolding the original employee who was "trying" to help me. How hard is it to activate the current sim into a new phone? Called customer service 4 times as well....Read More
Kris Traudt
Kris Traudt -Google user
10 months ago
7 years ago T-Mobile used autopay to take between $6-700.00 from me BY MISTAKE. Took months and 3-4 phone calls a week to get it back. I was getting a 20% discount because of a lack of connectivity and now T-Mobile is suing me for the...Read More
Nena M
Nena M -Google user
a year ago
They hire anyone here. Kids that aren’t experienced work at this location. I was treated so bad, I had to cancel my service.. poor girl thought she was winning her case by treating me like that. P.S if you need real help just call customer...Read More
Celeste olvera
Celeste olvera -Google user
a year ago
Worst experience ever!! I tried to have so much patience with the employees but man were they clueless. No help at all, a manger who is never there and when he is, can’t even help either! Contacted customer support, although I was on the phone...Read More
Kelly Murphy
Kelly Murphy -Google user
2 years ago
Jose’s customer service is amazing! After having a bad experience at another Metro it was a nice to have someone personable. He set up my daughters first phone and made it a fun experience. Hope they hire more employees like him. Thank you😊 …
Keegan Galbraith
Keegan Galbraith -Google user
2 years ago
Edgar was a wonderful help today! He made our entire experience so easy and really hooked us up when we came in to get a new phone. Really impressed with how down to earth he was, awesome customer service!
Liz T
Liz T -Google user
7 years ago
Gabriel is amazing. He was so friendly and entertaining (thank god because Boost was taking their sweet time to port over) He answered every question honestly, was extremely kind and professional and took the time to explain things 100 times if we had a hard time...Read More
Tanna Laufenberg
Tanna Laufenberg -Google user
3 years ago
Edgar was awesome help to me and my mom and he was very patient with all our questions. Didn't make us wear a mask and understood that my mom and sister have medical conditions and can't wear one. But came in today to pay...Read More

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly