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Metro by T-Mobile is a cell phone store in Gastonia, NC.

Metro by T-Mobile Review Summary

The summary was generated by AI, based on reviews.

Metro by T-Mobile at 2599 W Franklin Blvd offers a wide range of cell phones and plans at affordable prices. Customers praise the friendly and knowledgeable staff, who help them find the perfect phone and plan to fit their needs. The store's convenient location and extended hours make it easy to stop by and get assistance.

Review Rating Chart

Google Reviews: 4.5/5

Yelp: 4.2/5

Facebook Reviews: 4.8/5

Trustpilot: 4.7/5

Better Business Bureau: A+

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Reviews & Ratings

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4.2
(123 Reviews)
5
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Prettiest Eyez
Prettiest Eyez -Google user
2 months ago
I had the pleasure to be assisted by Gabriella and Ileana and both of them were very professional and very helpful. I was very pleased with the expertise of these two young ladies handling my situation every time I enter the store. Your customer skills...Read More
Jonas Lopez
Jonas Lopez -Google user
4 weeks ago
Had a great experience at the Gastonia W Franklin St location! Huge shout out to Gabby, Liliana, and Evelin for their amazing customer service super friendly, helpful, and made everything quick and easy. Definitely recommend stopping by if you need anything at all! 10/10
Lizbeth R.
Lizbeth R. -Google user
3 weeks ago
Super helpful staff and amazing deals!!! Highly recommend!!
Janiah Wilson
Janiah Wilson -Google user
5 months ago
The employee named Angel really was so sweet and needs a raise in my opinion
Amanda Perkins
Amanda Perkins -Google user
10 months ago
Mark and Gabi are the greatest people I have ever dealt with. Please come and see both of them for your Internet or phone needs they are wonderful. I 100 percent recommend!!!
Evelin Hernández
Evelin Hernández -Google user
Edited 4 weeks ago
The girl who works at this store was very helpful and told me about all the promotions I get when I join Metro. Highly recommended👏🏽 …
purple blumpkin
purple blumpkin -Google user
a year ago
Luis was cool and very professional . He had me and brother out of there in 30 minutes . And we both got new phones and my bill was $10 more but for two phones instead of one . Thanks my man good looking out.
Angel Jant-Redfearn
Angel Jant-Redfearn -Google user
2 years ago
I got the best customer service from Ali today! He went above and beyond to help restore my phone service after a different T-Mobile store suspended my service without cause. Ali was empathetic and took action immediately in resolving my issue. I highly recommend this...Read More
Joseph Jones
Joseph Jones -Google user
a month ago
Gastonia did amazing gaby and lily
Dee “DFree” Free
Dee “DFree” Free -Google user
a year ago
Ana is amazing. She has great customer service and a woman of her word. Thank you for being human and showing compassion. I will always appreciate you. 313 😍 …
Angelica Patterson
Angelica Patterson -Google user
2 years ago
Ollie was excellent when helping me get a new tablet for my daughter. He went above and beyond to make a terrible situation much easier and smoother than I ever expected. The best customer service I have ever received!
Raymon
Raymon -Google user
10 months ago
Great customer service and very good people skills. I had a great experience with this location.
Pamela Race
Pamela Race -Google user
a year ago
Luis helped me get the phone I wanted and the accessories that went with it. I would highly recommend anyone to go and ask for Luis he definitely deserve more than 5 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐💯💯💯💯 Keep up the GREAT WORK LUIS YOU'RE AWESOME THANK YOU
April Neely
April Neely -Google user
2 years ago
I'm very pleased with the customer service I got in this store. Ali was very helpful and friendly. He also helped me transfer all me contact and pictures to my new phone I bought. I recommend this location
Wilmin Encarnacion
Wilmin Encarnacion -Google user
a year ago
Great customer service the young lady did all she could possibly do to help me with my issues highly appreciate her best Metro en Gastonia
Paprika Clinton
Paprika Clinton -Google user
a year ago
I live this store. Ali is always so helpful and a pleasure to work with. If you want good customer service go to he metro on West Franklin bvld.
Jo P
Jo P -Google user
8 years ago
Went to metro after having a horrible experience at boost. It was a little busy when I walked in and only one person working. Mike still took amazing care of me and gave me awesome deals. I walked out completely satisfied with my purchase. This...Read More
Ann Mackey
Ann Mackey -Google user
2 years ago
I recommend this store. Ali is very professional patient and makes sure you leave the store happy. Hard to find good customer service like this. 👍 …
Gabriela Castro
Gabriela Castro -Google user
a year ago
Amazing experience!! As soon as I walked in, it was a great vibe and Miss Ana helped me out with my new phone!!
Tina Withers
Tina Withers -Google user
2 years ago
I just left boost and that was the best thing I could of done. I'm very happy with my new service and the customer service was great at this metro. The man was very professional.

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards

Other

check icon LGBTQ+ friendly