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Call Direction Website Reviews

About

Metro by T-Mobile is a cell phone store in Ocoee, FL.

Metro by T-Mobile Review Summary

The summary was generated by AI, based on reviews.

Pros

This Metro by T-Mobile location offers a wide range of affordable plans and phones, making it a great option for budget-conscious customers. The staff is friendly and knowledgeable, helping customers find the perfect plan and device for their needs. The store is clean and well-organized, making it easy to navigate and find what you're looking for.

Cons

Some customers have reported long wait times, especially during peak hours. The store can be busy, and it may take a while to get assistance. Additionally, some customers have reported issues with phone activation and billing, which can be frustrating to resolve.

Review Rating Chart

Yelp: 4.2/5

Google Reviews: 4.1/5

Facebook Reviews: 4.5/5

Trustpilot: 4.0/5

Sitejabber: 4.1/5

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Reviews & Ratings

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4.5
(46 Reviews)
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Lorena Garcia
Lorena Garcia -Google user
9 months ago
Store hours need to be update online and window.I went to this store because online is says it closes at 7pm. I arrived at 6:42 PM There was a young man sitting the chair behind the register with the doors locked I looked at sign...Read More
Gold Standard Builder Services
Gold Standard Builder Services -Google user
5 years ago
I've had great experience with this location. I'm always taken good care of. Until the services changes this will be my first choice for my phone upgrades and service issues. Keep it up!!! P.S. Please update your hours to 10am on google. It says you are...Read More
Amy Joynt
Amy Joynt -Google user
a year ago
Terrible service. Tried to give me a new agreement because i was upgrading my phone. The upgrade they offered like 20 dollars off of original price and it was actually a downgrade from what i had. What a messs.
Ale Praaz
Ale Praaz -Google user
2 years ago
Last time I was at this store I seen a female employee being very disrespectful to a male customer. I should have left the store but I need a phone urgently. When the customer left dhe was very rude to my wife and I. That...Read More
Dagmar Gralik
Dagmar Gralik -Google user
4 years ago
My experience in this store was an Extreme pleasure and unique. The Manager Esme was very Personable,efficient and very Professional, a definite asset To T-mobile.
Cathy Griffin
Cathy Griffin -Google user
a year ago
I didn't know this store was close to where i live. The cashier was very nice and polite and i transacted my business and was in and out.
Juan Can
Juan Can -Google user
5 years ago
This store is excellent! Brenda was awesome she answered all my questions about the new phones and services. Definitely coming back, thank you!
Daniel Sasser
Daniel Sasser -Google user
4 years ago
JUST GOT THE NEW MOTO E LOVE THIS PHONE SO MUCH !!!! IVAN IS THE BEST HE REALLY HELPED ME OUT AND LISTENED TO WHAT I WANTED ! THIS IS TRULY THE BEST METRO BY T MOBILE IVE BEEN IN GOD BLESS! LOOKIN FORWARD TO...Read More
Ivan Barragan
Ivan Barragan -Google user
7 months ago
They don’t answer the phone at all
cheyanne bass
cheyanne bass -Google user
5 years ago
I'm very disappointed with metro on wurst Rd . There very rude and they have no experience & can barely speak English . My fiance and I went and got two brand new phones spent $200+ was in there less than 20 minutes took...Read More

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly