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Mercedes-Benz of Kingsport is a mercedes-benz dealer in Kingsport, TN.

Mercedes-Benz of Kingsport Review Summary

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4.2
(331 Reviews)
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P L
P L -Google user
4 months ago
Special order experience: Fantastic! Communication during the build process up to the delivery of special ordered GLE 450: Simply the Best! Purchase/finance experience: Outstanding Service provided by Salesmen and Finance office: Phenomenal in every aspect! Status of vehicle at purchase: Flawless! Overall experience of ...Read More
M. Lively
M. Lively -Google user
Edited a week ago
I don’t usually do a lot of testimonies but customer service was top notch from the moment we stepped on Rick Hill Porsche to the Mercedes side. For 2 weeks, 2 states and soooo many test drives we finally chose the larger 2024 GLE Mercedes...Read More
Lisa Blalock
Lisa Blalock -Google user
Edited a week ago
This is the very best experience that I’ve ever had purchasing a car…Bryan Brewster was amazing! He responded so quickly to my inquiry and had us set up to test drive our car.. we ended up purchasing and were out the door an hour...Read More
Andreas Reinhart
Andreas Reinhart -Google user
2 weeks ago
After checking the internet for cars and expressing my interest in one at Mercedes of Kingsport I’ve got a nice message and video from Zoie Tarlton . The weekend after, my wife and I visited the dealership. We were greeted by James Buller at the door...Read More
AMF
AMF -Google user
a month ago
I have been pleasantly surprised with our experience here. Unlike most auto dealerships I never feel pressured to buy anything. I’ve not yet encountered any employees with a bad attitude. Everyone has a great attitude.
Chip Kolenda
Chip Kolenda -Google user
5 months ago
We had a positive experience at Rick Hill Imports. We worked with Brian Brewster who kept us informed of the status of our special order Mercedes. Easy process and a friendly, knowledgeable staff. We will be return customers!
Jessica Taylor
Jessica Taylor -Google user
10 months ago
Great experience! From sales to the business office the process was smooth and flawless. They did what they said they were going to do and we got an awesome SUV out of the deal! Our salesman Hugo was very friendly and responsive and got the...Read More
Harald Heymann
Harald Heymann -Google user
a year ago
Our latest experience with Mercedes Benz of Kingsport was our best ever. The new management team including Zack and Brandon and in particular our sales associate Hugo Angel were all so accommodating, honest, and clearly committed to customer satisfaction. Hugo is a professional in the...Read More
Bill Nadzam
Bill Nadzam -Google user
a week ago
When I arrived to drop off my vehicle, I was met quickly by the service supervisor, he arranged quick removal of myself by a shuttle to my home. Then about three hours later might b3 Service was complete. I received a phone call and got...Read More
Mack Hicks
Mack Hicks -Google user
a month ago
I’ve ALWAYS been treated great at Mercedes-Benz of Kingsport. Every member of the sales staff is very appreciative of a potential customer’s interest in their vehicles. In the past 6 months my wife and I recently traded our cars there, where the sales process was...Read More
Phyllis Waldron
Phyllis Waldron -Google user
3 months ago
We had the best car buying experience. This is how all dealerships should work! The entire process was smooth and everyone was super friendly and helpful. Hugo was wonderful to work with! When we told him what we were looking in a vehicle he knew...Read More
Wes Barrett
Wes Barrett -Google user
2 weeks ago
I had a very rewarding experience at the dealership. The staff were very helpful and professional. I received some valuable technical information from Jon Dorton, technical advisor. Looking forward to driving this new car..
Stephanie Chu
Stephanie Chu -Google user
a month ago
Hugo was an absolute pleasure to work with! We love our GLS!! He truly understands our line of business of work and went above and beyond, even delivering our new vehicle to us on his day off. I would 10/10 recommend Mercedes-Benz of Kingsport to...Read More
S
S -Google user
3 months ago
Bryan was awesome! We were shopping around online & locally for a car on a time crunch and he was super responsive, up front, and sent us a video of the vehicle right after we inquired about it. All the employees at the dealership worked...Read More
Suzanne Barrett Justis - Artist
Suzanne Barrett Justis - Artist -Google user
a week ago
Weston was my contact at MBoK and made every effort (and above and beyond) to meet my needs. I was provided a “loaner” for myself and my rather large dog. I was updated on progress and even had my car delivered to...Read More
Pamela Jacobs
Pamela Jacobs -Google user
3 weeks ago
My husband and I were traveling through Kingsport, TN when we had car problems with our E320. It was towed to Mercedes Benz of Kingsport where we found excellent service, professional and friendly staff. that went above and beyond the call of duty to ensure...Read More
Baily Meade
Baily Meade -Google user
4 months ago
I had a great experience at Mercedes in kpt! Bryan Brewster and Zach were very helpful and made the process of me buying my first car in my name a smooth process. I will definitely be a returning customer and would highly recommend!!
Diane Cupp
Diane Cupp -Google user
2 months ago
Rick Hill Imports is a great place to purchase a vehicle.They were so accommodating in purchasing my new Mercedes. The sales lady Zoe went the extra mile in meeting my expectations even coming in on her day off to help me with my purchase. I...Read More
misty brashears
misty brashears -Google user
a month ago
Bryan Brewster was easy to work with, everyone there made our buying experience a pleasure. We could not have been treated any better, or any happier with our experience!
Tim McDavid
Tim McDavid -Google user
4 months ago
I came to the dealership 100% expecting to go to multiple places to find the best deal, thats before I talked to Hugo. He was super friendly and informative, not pushy at all and just made me feel so comfortable with the whole process. I...Read More
Debbie Vandyke
Debbie Vandyke -Google user
4 months ago
Service appointment was started on time, finished earlier than expected. The technician took very good care of my SUV. I appreciated the clean, comfortable waiting area provided for customers.
Sarah Dean
Sarah Dean -Google user
a month ago
The service I received on my car was done very quickly, and the customer service was amazing! Everyone that worked in the service department were all so friendly!
Sheryl Ivey
Sheryl Ivey -Google user
4 months ago
We had a fantastic experience with Mercedes-Benz of Kingsport. We communicated with Bryan, the vehicle we wanted, and he made the experience quick and easy. Everyone at this dealership was 5-Star. Highly recommend!
Romero Polk
Romero Polk -Google user
a month ago
Bought a gle amg 53. The vehicle was better than I expected. Photos did the car no justice. Zack, Brennon, and Huego were great. Very professional and friendly staff. I would recommend buying from this dealership.
terry begley
terry begley -Google user
a month ago
Dave Graham and Bryan Brewster do a great job focusing on customers and representing their dealership. Also, Chris and Brandy have greatly improved the dealership service department.
Anca Love
Anca Love -Google user
6 months ago
The manager, Chris, in the service department was phenomenal! While we were out of town on our honeymoon, we accidentally shattered a window, and Chris went above and beyond to get us taken care of as quickly as possible. His customer service exceeded all expectations....Read More
Phil
Phil -Google user
2 weeks ago
Rick Hill Imports in Kingsport & Brian Brewster worked a great deal for us on our new Mercedes. Thanks !
Ed Brown
Ed Brown -Google user
2 months ago
Never had a car buying experience move so quickly and smoothly From the test drive to our Driveway Amazing Everyone was super even insisted we bring our little dog inside.
Jerry Hall
Jerry Hall -Google user
a month ago
Brian our salesman was great. He explained everything about the car. We were very satisfied
Kevin Cooper
Kevin Cooper -Google user
2 months ago
Just bought a 2019 Toyota Highlander from Bryan Brewster at Mercedes Benz of Kingsport. Great experience from start to finish. I highly recommend Bryan!

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