I live in rural Vermont. I called the Philadelphia area store to get a rental. Will (said he was the manager), told me I needed to go in to get sized appropriately so that I looked as good as possible. I made clear it is...
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I live in rural Vermont. I called the Philadelphia area store to get a rental. Will (said he was the manager), told me I needed to go in to get sized appropriately so that I looked as good as possible. I made clear it is a 4 hour round trip by car for me to do that, and that I'd prefer to give sizes over the phone. They said they could not do that. So I go out to the store to get sized up in Burlington, VT. That experience went, fine? It wasn't the warmest welcome but nothing went poorly.Suit gets to Philly in time, I go to pick it up day of. It is many sizes too big, and the pants just look awful. I mention both of these things and get a shoulder shrug, "Well, it all just comes from a warehouse in Texas, even if I had better fitting pants they wouldn't look better." Okay, weird. I had said I didn't need shoes because I was bringing my own, that got ignored too. I was in too big a rush to fight with management or anything, and I thought I had made very clear I was unsatisfied with the fit. Their decision to just ignore that was totally unprofessional and I decided I would just move on with my life.I've rented tuxes for years, and have never had as poor fitting of a tux as I had here. This is AFTER they made me take a 4 hour round trip to get sized by them instead of giving my sizes on the phone. The tux rental ended up around $300 for something I literally almost decided to wear blue jeans and a nice button down instead of (and this was for a black tie wedding!), since it was such poor quality and so poorly fitted. I won't personally be using Mens Wearhouse ever again, and would not recommend it to anyone for rentals. If your actual policy is people need to get sized in store, you better actually size them right and have the clothing available to make them look good in that size. I'm of totally average build, so it wasn't like I'm some strange exceptional size.