I stopped in with my husband, niece, and nephew while on vacation in Chicago. I wanted to see a bag I saw previously in another MCM. I couldn't remember the name of the bag, so I began describing it. Jonathon quickly said,...
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I stopped in with my husband, niece, and nephew while on vacation in Chicago. I wanted to see a bag I saw previously in another MCM. I couldn't remember the name of the bag, so I began describing it. Jonathon quickly said, "I think I know the bag you're talking about." He went in a draw and out came my bag!!! That was just the beginning of his WONDERFUL customer service!!!He and the other two ladies in this store were AMAZING!!! They offered my whole party something to drink, even though I was the only one shopping!!! The glass of champagne I received was DELICIOUS to boot!!! As I was wrapping up my purchase, EACH of us in my party were given FREE samples of the different MCM fragrances!!!The EXCELLENT customer service didn't stop there! Today, I received a text from Jonathon stating that he hoped I was enjoying my new bag!!! This is what customer service SHOULD look like EVERYWHERE!!!Thank you, Jonathon, for making my party, and I feel like we matter to your establishment!!! I pray you are REWARDED by MCM for the asset you are to their company!!!