McDonald's in Weston

Understaffed in the “dining room”. The business model is, “give them their bag and hope they leave”. The priority is electronic order and drive through and please just leave! The napkin dispenser(one) is always empty. Management does not allow it to be filled. I learned this from their “WE CARE” hot line. This dismal review applies to both Weston stores at Indian Trace and Weston road, because they are managed by the same “ WE CARE” team. The positive reviews can’t be real. I am appalled that the McDonalds corporation tolerate this in Weston, Florida.

This review is regarding my specific experience being mistreated by General Manager Peachann Andrews. I had a horrible experience at this McDonald's, and was refused service for NO REASON. Just an unprofessional manager with a bad attitude who didn't feel like helping me today. Maybe it's because there was a repairman in the kitchen fixing an ice cream machine? Not sure, just trying to give her the benefit of the doubt. The worst part is that she treated her customer (me) poorly and unprofessionally (refused service) in front of her entire staff, most of whom are younger guys and girls who would normally look up to the General Manager to set the example of how to handle things and how to treat their customers. She set a poor example of how to treat customers, but lucky for me, two of the younger crew members were able to resolve the issue - ALL WITHOUT HER HELP. Let me start off by saying that I come here every day. Like every single day. I placed a mobile order, paid for it and received confirmation (I have the screenshot) at 10:24am. By the time that I got to the drive thru window, it was 10:32am and the GM Peachann Andrews was at the window. She advised me that she cannot locate my order. I told her I ordered an egg mcmuffin and hash brown, she advised that it's past 10:30am so they are no longer serving breakfast. I told her I placed the order, paid and received confirmation by 10:24am and that was before their cutoff. She did not try to locate my order, she just told me to drive up and wait. I drove up, parked the car and walked inside the restaurant just to ensure they were taking care of my order since the GM Peachann Andrews did not give me any clear indication of what was going on, nor did she give me any indication that she would be bringing out my order. She simply told me to drive up and wait. So I'm standing in the restaurant for 1 minute before GM Peachann Andrews addresses me to say that she cannot locate my order, and if I want for it to be fulfilled I need to resend it. I asked what she means when she says I need to resend it... Resend it where? Resent it how? Her response to me is "What part of Resend it do you not understand?" At this point, I asked her "Why are you getting an attitude with me? I'm just trying to get my order fulfilled...?" At this point she responds "You know what! I'm not going to service you with you raising your voice at me..." and she walks away. (Keep in mind, both she and I are wearing masks, and there is a huge piece of glass in between us due to COVID precautions. I was not raising my voice except for trying to make sure she could hear me. Remember, I come here every single day. These people make my food every day. I would never raise my voice at them or mistreat them... Plus, I'm not a rude person.) So after she tells me that she will not service me I asked her "why? And more importantly, can you PLEASE help me to figure out my order!?? I come here everyday!!! It's paid for and I have a confirmation!" From this point on, she would not answer any questions, she would not address me or acknowledge me in any way. A live customer standing inside her restaurant and she is just walking around ignoring me... Unreal. At this point, I turned around to the staff and asked them "Can one of you guys please help me? Your GM is refusing to help me but I am a customer that comes here every single day and I have a mobile order confirmation, and the order has been paid for. Can somebody please help me?" At this point, two of the crew members stepped up to try to help me. At first, they told me they couldn't find the order and the only way to fulfill it would be if I placed the order again, they would have to charge it again and then they could fulfill it. But after 60 seconds of trying to figure it out, they were able to locate my order. I did not have to place the order again, and they were able to fulfill it with the very order that I placed in the first place. The order that GM Peachann Andrews said was not in her system. I ran out of characters on this review. The end.

The Manager at this location this morning is by far one of the best I have come across in a long time. She was attentive and polite which is hard to find now days. Our coffee took a little bit of time but I didn't mind because we were acknowledged and it was fresh. She deserves a raise !

Is it really that complicated to finish an order. You have 5 people waiting for their orders inside. You give them the food but have all of us waiting for a stupid drink. You have 3 people running around with no clue what they are doing. The lady at the fries looking and asking for us to be served and the girls have no clue who goes with what...... Even, the Fry lady was saying they have no clue.... Come on. GET YOUR ACT STRAIGHT!!!!!!!

dd driver here. I waited for someone to come to the counter and let her know and she didn't respond at all. she looked at me, heard me, half way rolled her eyes and walked away. 5m later, at the time of pick up, she said doordash. I claimed it and she said, it's been ready I didn't know where you were. I was there the whole time. I didn't go anywhere. malicious compliance. tsk tsk.

This place sucks! When I ordered a shamrock mcflurry, they gave me a NORMAL oreo mcflurry. What the he🏒🏒??!! The only reason I WENT to mcdonalds is for the shamrock shake, not some crusty oreo mcflurry. I also saw a cockaroach hanging out. It also took 30 minutes to get our order. Uncle O' Grimacy would be so disappointed 😞 😔 🍀

I have already called corporate, but we literally just left this location and let me tell you. Whoever the person is with a shower cap on is horrible. They literally just yelled at us saying the restaurant was closed. While we inside eating our food. Went to counter the first time cause they didn’t give us our sauces, then had to go back cause they shorted us some food. Both time the same person through their finger up and said wait a minute. Then got us our stuff by tossing it on the counter. The yelling was seriously uncalled for. We was not bothering anyone. Had our elderly mothers with us also. We ordered our food at 10:34 and all this went down at 10:59/11:05

I go to McDonald’s mostly to kill a craving and I respect every company and each employee’s hard work. This McDonald’s specifically bothers and the way they run things inside closed doors. Every time I go to this McDonald to get anything sweet is ice cream they NEVER have any sweets or ice cream! How can they do this more than once!?

The issues I have had are too numerous for both my family and me to explain them all. They are convenient, so we continue to use this location if we have to. They seem to be out of either pastries or their ice cream machine is broken. The staff always struggle bc they either don't have enough help or their staff is not trained adequately. Plus, it is not that difficult for staff to say thank you, which seems to be a South Florida cultural norm that drives me crazy. It all starts at the top, and if the owners and managers are so self-absorbed, then that is a direct reflection of their staff.

Two days ago I came to this McDonald’s at night, and was helped by Gabe. He was VERY hardworking, helpful and extremely kind and patient. The bad experience I had was I waited 45+ mins for my food because the manager handed it out to drive thru by mistake and refused to apologize. However, Gabe was very helpful and apologized for something he didn’t do. Lastly, the gentlemen in the back cooked very well and were quick. Thank you. Order 1647 on 3/10

The bathrooms were filthy. They told me that they didn't have ketchup or mustard when I asked why it wasn't on my burger that I ordered it with... And the burger was cold. We couldn't refill our drinks because they turned the machine off. Seemed pretty destroyed in there. One of the worst McDonald's we've been to. Disappointed.

Subject: Unpleasant Experience at McDonald's I would like to bring to your attention an unfortunate incident that occurred during our recent visit to McDonald's. Regrettably, we experienced mistreatment from the cashier who was assisting us. This behavior was unexpected and has left us disappointed with the level of service we received.