Hmmm, I'm very disappointed at the return policy of the store; I recently bought a Purple Harmony Pillow, which cost me $120 plus taxes. The pillow didn't work for me, so I wanted to return this article; I called the store, and they were so...
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Hmmm, I'm very disappointed at the return policy of the store; I recently bought a Purple Harmony Pillow, which cost me $120 plus taxes. The pillow didn't work for me, so I wanted to return this article; I called the store, and they were so rude; the person who helped us to get it hung up on me, and they said that they don’t do returns on pillows. I don’t understand since the purple company has a trial and return policy and because I got it at Mattress Firm is no return. So awful, be aware. Better to buy things on Amazon or directly from the maker to ask about return policies and trial periods. I do not recommend visiting the Mattress Firm Store.* After this Post, The Store Manager Contacted me, agreeing to do a full refund for the Pillow. The process will take 5 to 10 days. The Store manager was fair and professional since we also bought a Mattress and another pillow for my husband the same day that I got mine. Thank you for taking care of business.*