My husband and I CANNOT SAY ENOUGH GOOD THINGS about Massage Chair Relief over the years. In 2020 we bought a Panasonic EP-MAJ7, which my husband still adores. He still uses it a lot. In Cerritos, Salesman Dominic is always very polite...
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My husband and I CANNOT SAY ENOUGH GOOD THINGS about Massage Chair Relief over the years. In 2020 we bought a Panasonic EP-MAJ7, which my husband still adores. He still uses it a lot. In Cerritos, Salesman Dominic is always very polite & helpful, as is manager Michael.Owner Dr. Alan Weidner is always the best at communicating, and VERY HELPFUL always, as well!Long story short, even though I needed to return the 2nd chair, they were STILL very polite and helpful! They followed-through on their Free Return Policy with no complaints! Amazing customer service, and they really care. They are also very patient and helpful when they are showing customers the chairs.Not only that, but I had broken a part which I was planning to pay for upon return, but since Ogawa didn't charge them for it, MCR did not charge me for the broken console holder either. AMAZING honesty!The delivery teams were always very polite & efficient on the 2 sales deliveries, and the 1 return pickup.Massage Chair Relief really bent over backwards with my schedule for deliveries and pickup, even holding the chair for a while upon purchase, so I could donate furniture to make room for it.Long story, we bought another chair for me, since our Panasonic wasn't like the one I had always wanted, which was the Cozzia 640., Salesman Dominic was very helpful just like the first time. He recommended a chair based on the Cozzia 640 (which was the reason we bought the Panasonic in the first place). It was the Ogawa Active Life Plus, which had a very tempting price point. Due to marketing reasons, Cozzia will only sell the Cozzia 640 through mattress stores, so MCR couldn't get it. I did my research, and called Cozzia & Ogawa (who are owned by the same parent company and share a plant in Covina, CA). They both confirmed that the 2 chairs are very similar, but they also confirmed that the Ogawa Active Life Plus is marketed ONLINE-ONLY, so there was no place in SoCAl where I could "try before I buy.".When I got the Ogawa Active Life Plus, it was indeed very similar, and even had some better features, but just didn't meet my personal preference as well, which are different for everyone. No questions asked, easy return by Massage Chair Relief. They do what they advertise, and helpfully!So my husband and I are very happy with our 2 experiences at Massage Chair Relief! Thank you!