Well done, Market 32 & Price Chopper, well done. People like you are why my family choose you over your competitors, as both customers and, quite some time ago now, as employees (disclaimer: my brother, myself and our deceased Mom all worked for the...
Read More
Well done, Market 32 & Price Chopper, well done. People like you are why my family choose you over your competitors, as both customers and, quite some time ago now, as employees (disclaimer: my brother, myself and our deceased Mom all worked for the company in the distant past).
Today (7-Feb-2024) employees of the Price Chopper nearest to where our family lives - a store in Market 32s chain which has traditionally been derided as "ghetto" due to its historical customer base/location - proved once again that its reputation is not merely unfair, the terminology tends to speak more to the attitudes of those who define it as such than that of those who work or shop there on a regular basis.
Having come in to purchase a single item totaling less than five dollars for Dad, a Parkinson's patient for whom my brother and I are essential caregivers, Tate's cash register jammed and failed to generate a receipt, one we necessarily require for documentation of our purchases on his behalf. Apparently unable to print another, Tate referred me to Customer Service, where I interacted with Tabitha.
Tabitha went above and beyond, making diligent search through Tate's transactions at his terminal for my purchase to print a reciept and, having been unable to find, continued to attempt to find at Customer Service's terminal, though to no avail, as it appears the registers can not locate beyond a 5 transaction limit.
Tabitha spent approx a half hour or more attempting to satisfy this customer's needs.
I for one am grateful for her Grace under what was no doubt a bit of pressure, given the time she was compelled to spend focused on one transaction and one customer.
This model employee deserves heartfelt "thanks" from each and every customer for her dedication to her job, to Price Chopper's customers, and for her above and beyond efforts to place the customer's needs/wishes above her own.