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About

Mark Douglas Motorworks is an auto repair shop in Mission Viejo, CA.

Mark Douglas Motorworks Review Summary

The summary was generated by AI, based on reviews.

Pros

Mark Douglas Motorworks is praised for its exceptional customer service, with many customers appreciating the team's honesty, transparency, and willingness to explain complex repairs in a clear and concise manner. The shop's technicians are also commended for their expertise and attention to detail, ensuring that vehicles are repaired correctly and efficiently. Additionally, the facility is clean and well-organized, making it a comfortable and trustworthy environment for customers.

Cons

Some customers have reported higher prices compared to other repair shops in the area, which may be a deterrent for those on a budget. A few reviewers have also mentioned that the shop can be busy, leading to longer wait times for repairs and appointments. Furthermore, some customers have experienced issues with communication, citing that the shop could improve on keeping them informed about the status of their vehicle's repairs.

Review Rating Chart

Yelp: 4.5/5

Google Reviews: 4.4/5

Facebook Reviews: 4.7/5

RepairPal: 4.5/5

DealerRater: 4.8/5

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Reviews & Ratings

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(103 Reviews)
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Peter
Peter -Google user
a year ago
Very professional atmosphere, responsive letting me know exactly how the process is going with the car, great experience. Mark seemed very trustworthy, and I was algo glad they got my car completed in a day. Quick quality work.
Carrillo Muay Thai Orange
Carrillo Muay Thai Orange -Google user
2 years ago
It is the first time I drive my Bentley Continental GT to Douglas Motorsports for the maintenance. What a great surprise. Service and Customers Service is AMAZING. Price are very good compare to other Car Mechanics. I drop my car in the morning and in...Read More
Amir
Amir -Google user
a month ago
Do not take your car here!!! This is not the same original business with all the good reviews. I had two friends who highly recommended them so I trusted this business to do a common repair on my Ferrari. What was that a mistake! This business was...Read More
Lori McGuire
Lori McGuire -Google user
5 years ago
I’ve had two Maseratis serviced with Mark and Sean for almost 15 years. I have never questioned their integrity and knowledge of exotic cars. Mark has always been extremely honest, and he has even talked me out of buying new parts when he can get...Read More
raymond irmer
raymond irmer -Google user
5 years ago
I have been a loyal customer for the past 1.5 years of owning and servicing my 2006 Maserati GranSport with MDM, I visit them from Culver City. Every time she has visited MDM, they provide me with a comprehensive overview, recommendation and anticipated cost of...Read More
Andres Roldan
Andres Roldan -Google user
3 months ago
This shop has been taking care of my Maserati Quattroporte for the last few years. Their hands on expertise and attention to detail are top notch and the personalized service I always receive is hard to find these days. I’ve been to other shops, including...Read More
Firey Kali
Firey Kali -Google user
3 months ago
I have been meaning to write this for a while now, decided to do it before the end of the year. I have been coming here for about 2 years, with my 2021 Maserati Quattroporte. I appreciate the time and quality work that i...Read More
Rick G
Rick G -Google user
5 years ago
A Great Experience! I needed service for my Maserati and Mark and his team were great! Cool guys with swift outstanding service at a very fair price! I would highly recommend working with them. I’ll certainly be back! Rick Newport Beach, CA
Jeevani Tomassetti
Jeevani Tomassetti -Google user
10 years ago
Got my BMW M3's brakes replaced here last week and was very satisfied with Mark's work. He takes his time to do things correctly and doesn't charge you an arm and a leg like other places. I was initially told about this place from a...Read More
Brent Griggs
Brent Griggs -Google user
5 years ago
Took my a Maserati to Mark Douglas for brakes. They saved me a significant amount of money over what the dealer would charge by preserving the rotors on the rear wheels, which were still in good shape. Easy drop off in the morning...Read More
Brandon K
Brandon K -Google user
4 years ago
Mark has been with me on my journey of F355 ownership from almost day one. Whether it was a complete engine rebuild which was completed last week, or replacing broke. interior parts, MDM is my go-to place for any of my needs. His … More
Konnor T.
Konnor T. -Google user
5 years ago
Mark and the team are absolutely great. Always professional, friendly, and courteous. They get the job done right every time and at a fair price. Wouldn't trust my Maserati with anyone else. Highly recommend.
al pavlish
al pavlish -Google user
5 years ago
Wouldn't take my Ferrari anywhere else. Mark the owner is extremely professional and truly cares about providing service that's second to none. They treat your exotic just like it's their own. Their office manager John or the technician who … More
Peggy O'Neill
Peggy O'Neill -Google user
3 years ago
These guys are great, very professional and very helpful. They were clear in explaining their findings and discussed the options. They were much more specific and willing to discuss options, what needed to be done now and what could wait. … More
Jenny T.
Jenny T. -Google user
6 years ago
Find decent honest mechanics can be very stressful. Thanks to Yelp, I read the reviews from Yelp. Find Mark Douglas, I used Yelp to communicate with Mark before I schedule an appointment. My car is MB C 300,.2010, needs service B, Mark … More
mike s
mike s -Google user
5 years ago
Mike is very professional and prompt. The staff is very nice and their rates for service are very fair specially for high end exotic cars. They are fast and fair. No headaches. Highly recommend. … More
Bill McCaffrey
Bill McCaffrey -Google user
6 years ago
We have found Mark, Mike and the Mark Douglas team go above and beyond to do fantastic work while providing you with an honest assessment of your vehicle. We have had nothing but positive experiences with them and would recommend them to … More
Joe Cino
Joe Cino -Google user
3 years ago
Exceptional customer service and extremely knowledgeable techs. Brought my Maserati all the way from Palm Springs to use these guys and will surely use them again when necessary. Top of the food chain mechanics, with reasonable pricing for the vast amount of knowledge and willingness...Read More
Jimmy Zark
Jimmy Zark -Google user
5 years ago
Finally a place to service my cars with upscale people. The employees and polite and friendly. They even fixed something at no charge for me. They noticed that my back tail light cover was about to fall off and they went in and secured it....Read More
Paul Kim
Paul Kim -Google user
6 years ago
I had MDM do a PPI on a Ferrari f430 that I purchased, very friendly and professional. I wanted to bring the car to someone who is a expert in these exotics, Mark is a certified Ferrari tech and he was very through with the...Read More
Brandon K
Brandon K -Google user
4 years ago
Mark has been with me on my journey of F355 ownership from almost day one. Whether it was a complete engine rebuild which was completed last week, or replacing broke. interior parts, MDM is my go-to place for any of my needs. His professionalism, accessibility,...Read More
al pavlish
al pavlish -Google user
5 years ago
Wouldn't take my Ferrari anywhere else. Mark the owner is extremely professional and truly cares about providing service that's second to none. They treat your exotic just like it's their own. Their office manager John or the technician who is working on your car will...Read More
Peggy O'Neill
Peggy O'Neill -Google user
3 years ago
These guys are great, very professional and very helpful. They were clear in explaining their findings and discussed the options. They were much more specific and willing to discuss options, what needed to be done now and what could wait. I was...Read More
Jenny T.
Jenny T. -Google user
6 years ago
Find decent honest mechanics can be very stressful. Thanks to Yelp, I read the reviews from Yelp. Find Mark Douglas, I used Yelp to communicate with Mark before I schedule an appointment. My car is MB C 300,.2010, needs service B, Mark email me with...Read More
mike s
mike s -Google user
5 years ago
Mike is very professional and prompt. The staff is very nice and their rates for service are very fair specially for high end exotic cars. They are fast and fair. No headaches. Highly recommend. Just had my lambo serviced again. Great...Read More
Bill McCaffrey
Bill McCaffrey -Google user
6 years ago
We have found Mark, Mike and the Mark Douglas team go above and beyond to do fantastic work while providing you with an honest assessment of your vehicle. We have had nothing but positive experiences with them and would recommend them to anybody looking...Read More
Joe Cino
Joe Cino -Google user
3 years ago
Exceptional customer service and extremely knowledgeable techs. Brought my Maserati all the way from Palm Springs to use these guys and will surely use them again when necessary. Top of the food chain mechanics, with reasonable pricing for the vast amount of knowledge and willingness...Read More
Jimmy Zark
Jimmy Zark -Google user
5 years ago
Finally a place to service my cars with upscale people. The employees and polite and friendly. They even fixed something at no charge for me. They noticed that my back tail light cover was about to fall off and they went in and secured it....Read More
Paul Kim
Paul Kim -Google user
6 years ago
I had MDM do a PPI on a Ferrari f430 that I purchased, very friendly and professional. I wanted to bring the car to someone who is a expert in these exotics, Mark is a certified Ferrari tech and he was very through with the...Read More

Features

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot
check icon Wheelchair accessible restroom

Offerings

check icon Oil change

Amenities

check icon Mechanic
check icon Restroom

Crowd

check icon LGBTQ+ friendly

Planning

check icon Appointments recommended

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly