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Macy's is a department store in Bolingbrook, IL.

Macy's Review Summary

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4.1
(1468 Reviews)
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Zahra Ali
Zahra Ali -Google user
a year ago
Love this Macys for sure. They have great options for shoes for dances and also a variety of options for dresses that you need for homecoming/ prom. They have many pretty options. The furniture they have is also great. Customer service here is kind and...Read More
Judy Liesch
Judy Liesch -Google user
a year ago
You can never go wrong with Macy's. I love real department stores. Walking around and being able to touch items, try on clothes and know what your getting. All this online shopping and when it arrives half the time it has to go back....Read More
Kevin Duffels
Kevin Duffels -Google user
a month ago
I simply went to Macy’s to return something that was a top-notch brand that I tried on at home and I didn’t like it and brought it back and the Associate working the returns that jumped in to help out said I don’t think we...Read More
Sergiu Eni
Sergiu Eni -Google user
2 years ago
Excellent shop especially for women, and for men/kids too. There are products that are a bit expensive, but in relation to the quality-price ratio, I think it's worth it. I liked that you can try almost any perfume before you buy it, and you have...Read More
Tanya Fook-Marshall
Tanya Fook-Marshall -Google user
6 years ago
Excellent shoe department! I was most impressed with outstanding customer service rendered by two lovely ladies in the Women's Shoe Department. Specifically Ms. Kerry, and Ms. Sabina, pleasantly surprised my friend and me with the most courteous help on Sunday evening. Both...Read More
Ethan Wehman
Ethan Wehman -Google user
2 weeks ago
Macy's continues to prove that the retail industry is far from dead. This iconic store, a stronghold in Chicago, offers a shopping experience that remains relevant and enjoyable despite the challenges the retail world has faced over time.The ability to walk into a store, browse...Read More
JMan soto
JMan soto -Google user
3 weeks ago
I hadn't visited Macy's for a long time. When I do, I usually go to the perfume section. What a surprise, I found that only one older lady had to serve all the people there. All the customers asked us, "Are you the only one?"...Read More
Oswaldo Hernandez
Oswaldo Hernandez -Google user
11 months ago
No Review Text
L Sisak
L Sisak -Google user
2 weeks ago
Some teenagers stole a bunch of North Face coats while I was shopping. So, while I'm trying to shop I have to listen to alarms going off and the police showing up. It sure made the entire experience not enjoyable. No employees apologized or asked...Read More
Daniel Salmon
Daniel Salmon -Google user
2 months ago
What is going on with the dressing room situation? A box like area??? If you have a theft problem then hire more personnel-anti theft. Fix this issue or we will spend our money elsewhere! We are platinum level because we spend too much Between...Read More
synchronizingastro
synchronizingastro -Google user
4 months ago
I have be going to Macy's for years from different locations but I come to this one a lot and noticed Cassandra I think that's her name and she is a manager, checked me out and it just seemed like she had very passive aggressive...Read More
Peter Schaeflein
Peter Schaeflein -Google user
6 months ago
Buyer beware. This location notoriously repackages returned and or used products that may potentially be missing items. This is a franchise location. Their policies differ from those listed online.Potential SCAM ALERT.WHEN BUYING ITEMS THAT ARE BOXED, MAKE SURE TO OPEN AND INSPECT ALL ITEMS AT...Read More
Alan Schiller
Alan Schiller -Google user
7 months ago
Small, quiet store. Has a special clearance area upstairs.Cute furniture & mattresses section upstairs too.Downstairs women’s areas appeared well-maintained.
Nina Galvez
Nina Galvez -Google user
a year ago
Went in for a store pick up. And decided to look around and do some shopping. I found a few items went to pay. Than I was informed one item was marked incorrectly and the manager wouldn’t honor their mistake. It’s not like we marked...Read More
Olivia Kinney
Olivia Kinney -Google user
2 years ago
Great place to shop. Employees always ask if they can help you the first time they spot you; this could be welcoming or annoying depending on how personable you are. Everyone there is kind and seems to want to help you to the best of...Read More
Tristan Howell
Tristan Howell -Google user
2 years ago
Few days ago we went shopping with my wife at Macy’s I was recommended to go there because the size we needed for a suit was only available on that location. Once we get there we went to the suit department and the sales associate...Read More
Lydia Finch
Lydia Finch -Google user
2 years ago
This is my main Macy's store to visit before going anywhere else. This store is where I know I can find anything from makeup to undergarments to home decor. Always top quality in their products. My shopping experience was awesome. I found everything I needed....Read More
joann p
joann p -Google user
4 months ago
Macys is a great brick and mortar department store. Their on line store is great too, but a lot of times you want to see, or feel, or try on an actual item instead of placing on line orders. Macys has a great selection...Read More
Gina DeNinno
Gina DeNinno -Google user
a year ago
Went to return an item with a receipt and order number and provided my drivers license. Front desk team took all that information and instead of refunding to my original method of payment, issued me a mailed tender credit. They told me this would be...Read More
Rhonda
Rhonda -Google user
2 years ago
Unfortunately it's change of seasons, and I was not able to find summer wear for a tropical vacation. Dressing rooms were open, which was good, however they are in need of serious updates particularly the carpets. Really didn't want to take my shoes off to...Read More
Robin Jacob
Robin Jacob -Google user
2 months ago
Sujatha was AMAZING! She spent such time and care helping me buy a watch for my uncle!This is the kind of service that has made Macys well known for.Sujatha, thank you SO much for delivering such a great experience!!!
Brianna Dixon
Brianna Dixon -Google user
2 years ago
I came in to get a last minute Mothers day gift. The staff was assisting other customers but did not acknowledge me at all, even when there was a lapse on interaction with their current clients. They did not even look in my direction. I...Read More
James Schiappa
James Schiappa -Google user
3 years ago
The selection is ok, prices are on par. Three things I don't like are:1. Place often looks like like a pack of rabid wolves tore through the clothes.2. It takes forever to check out. I've rarely seen an employee waiting to check people out. I...Read More
amy podgorski
amy podgorski -Google user
5 years ago
Unfriendly staff other than one nice girl at the perfume counter . Other cashier at perfume couldn't be bothered with helping me. She was too busy drinking her smoothie to help me out. Another cashier seemed annoyed to have to ring anything...Read More
Alondra Lopez
Alondra Lopez -Google user
a year ago
Awful customer service from this person named Michelle? She was a short older lady…A customer was looking around for a register and she refused to help her she was so unenthusiastic about her job. A customer asked her if she can assist her and straight...Read More
Ann Sanders
Ann Sanders -Google user
6 years ago
I was quite surprised by my latest shopping visit. I arrived late in the day, however didn't expect how disorganized most of the racks would be, not just the clearance racks. The fitting rooms & return racks by them were overflowing. Wonder if they've been...Read More
Karina Worlton
Karina Worlton -Google user
4 years ago
I ordered online, and the majority of my order was only available to be shipped. One item was only available for pickup at my local store. The store offered curbside pickup, and signs in front explained how to proceed. However, when I called the number...Read More
Lissette Cahue
Lissette Cahue -Google user
5 years ago
They have lot on sales the store somehow felt very empty with no staff members and we had rather a long wait for a make up counter. I purchased a jacket for my daughter and the girl at the register was on her phone...Read More
grandpas music
grandpas music -Google user
5 years ago
Went for sale. Was told to order once they came in stock.I did that and was told that I could not get the sales price and had to pay 100% over the sale price if I wanted it.They run a nice sale so long as...Read More
Nancy Herrington
Nancy Herrington -Google user
5 years ago
Just want the manager of this store to know that employee Brenda in the INC department went above and beyond regular customer service to help me locate a pair of jeans and, after calling several stores, she found them, and then kept up with calls...Read More
Randall Edwards
Randall Edwards -Google user
3 years ago
The store is clean, which is about the only positive thing I can say for it. Low inventory abounds - there was hardly a matched suit jacket and pant pair in the entire place. It is wonky to navigate and parking is awkward to enter...Read More
Otis Gatlin
Otis Gatlin -Google user
6 years ago
This Macy's is just okay, and I would have rated them higher, but they stop carrying my favorite clothing line (Sean John). The staff has been very helpful and courteous every time I have shopped in here. They have a Starbucks in the...Read More
K S
K S -Google user
5 years ago
First time at this location. Picked up an item from an online order and service was prompt, sales associate was very polite and explained return policy and receipt options to me clearly.Seems to be a smaller store compared to Orland and Oak Brook locations.
Nancy Sanchez
Nancy Sanchez -Google user
6 years ago
I have been there three times recently, with a friend shopping for her 13 year old son and I was bargain hunting for my niece's kids... the store has a problem, so few open registers or sales staff we had to walk the floor...Read More
Sharon Smietanski
Sharon Smietanski -Google user
5 years ago
Very professional cosmetic lady name Gloria very helpful and knowledgeable of the products name Clinique cosmetics. Macy’s should use her approach to customers , she’s excellent as well as providing the appropriate product and very good at assisting customers with their needs. I recommend...Read More
Shazara Ali
Shazara Ali -Google user
2 years ago
Ordered three shirts from them SHOULD have gotten them over three weeks ago delayed two out of three shirts. One of the third shirts SHOULD have been here weeks ago and I came in today because it says it was delivered but they couldn’t find...Read More
Kate Nawrocki
Kate Nawrocki -Google user
6 years ago
I wanted to buy watch .....$400 (maybe not enough for Macy's)After i waited 5 min I asked one of associates if someone can help me......she was rude but said someone will help me soon.....I waited another 5 min and decide that I'm going to buy...Read More
Guillermo Catalan
Guillermo Catalan -Google user
3 years ago
Horrible service I was in the perfume departament when I needed assitance . I was gift shopping I was in there to purchase I kept getting pushed to the side as others where getting help. It almost felt like they kept pushing me...Read More
Kristin P
Kristin P -Google user
6 years ago
I went to the Macy’s at the promenade in Bolingbrook and wanted to purchase a $108 Guess jacket. The sales associate said that I could purchase it with a 30% off presale coupon which means I had to purchase it today and go back and...Read More
Yesenia Correa
Yesenia Correa -Google user
8 years ago
On sept.23 around 8:30 we was running around at Macy's looking for help trying find a nice suit for my husband on a last minute . When we was searching trying to a worker to help us. WE found brian I believe that...Read More
K. “CeeC” McDowell
K. “CeeC” McDowell -Google user
4 years ago
Very cleanNice clearance selectionBut not stocked on regular itemThe store looks empty, but I understand the situation with Shipping issuesCashiers and managers are very helpful, friendly and luv the way its looks outside the storeThank u Bolingbrook Macys
Sharon Convalle
Sharon Convalle -Google user
5 years ago
I was at the Bolingbrook store today. It was a disaster. The fitting rooms were full of merchandise, some on hangers,most on the floor every table that I stopped at was unshopable. Nothing folded or sized and merchandise all over the floor. I found the...Read More
Ranjeeth Rikkala
Ranjeeth Rikkala -Google user
3 years ago
Lot of collection on dresses for women.There is not much of kitchen utensils .Lot of options in coats also.The store is big enough for the items listed above.There are some options on bedding.
Lauren Terry
Lauren Terry -Google user
5 years ago
I recently went to the Macy's in the bolingbrook Promenade and received phenomenal service from Thesia in the men's department! I was in quite a rush and she was very patient and kind to me as i rushed trying to find a last minute suit...Read More
Teresa Jensen
Teresa Jensen -Google user
6 years ago
Went in for a suit for my husband. The only salesperson was shoe dept. No one to help with a suit. We had been told they could help fit him. BTW he is a big guy. Nowwr kbow they do not cater to big people....Read More
Samantha S
Samantha S -Google user
7 months ago
Had to walk the entire first level just to find an employee to help me find something. First employee I found thought I was crazy for asking a question and sent me away. OK, sure maybe she was having a bad day. Found another employee...Read More
aneta leech
aneta leech -Google user
7 years ago
Macys is one of my favorite department stores, but with this one they went somewhere wrong . The worst customer service ever! Went few times to mens and kids department and every time they are under staffed and rude on top of that ......Read More
Erin Janean
Erin Janean -Google user
9 months ago
My first time shopping at Macy's and I think I'm in love. They had a shoe section that is 50% off original price. I had a pair of Sorel boots in my Amazon cart for 140$. I went to Macy's and just so happen to...Read More

Features

Service options

check icon Curbside pickup
check icon Delivery
check icon In-store pickup
check icon In-store shopping

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Offerings

check icon Men's clothing
check icon Women's clothing

Amenities

check icon Restroom

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments