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About

Discover a world of style, comfort, and quality at Macy's, your premier department store located at 450 Washington St, Boston, MA 02111. As a highly regarded shopping destination, Macy's consistently receives positive feedback for its diverse range of products and committed customer service. At Macy's, we are more than just a department store; we are a fashion haven. From the latest trends in women's clothing and men's clothing to adorable and trendy children's clothing, our collections are designed to cater to all styles and occasions. Step into the world of glamour with our exquisite fashion accessories, or find your perfect beauty essentials at our comprehensive beauty supply store. Looking to enhance your home? Look no further! Macy's offers a variety of chic and comfortable furniture, from bedroom to living room pieces that suit any decor style. Find the perfect night's sleep with selections from our specialized mattress store, and add a touch of intimacy and comfort with options from our elegant lingerie store. For the shoe aficionados, our shoe store features footwear for every occasion, from high heels to sneakers, ensuring you walk away in style and comfort. Visit Macy's today for an exceptional shopping experience where quality, variety, and customer satisfaction meet. Whether you're updating your wardrobe, beautifying your space, or treating yourself to the latest fashion must-haves, Macy's is your destination for all your shopping needs.

Macy's Review Summary

The summary was generated by AI, based on reviews.

Macy's at 450 Washington St offers a wide range of products, including clothing, cosmetics, and home goods. Customers praise the friendly and helpful staff, as well as the convenient location. However, some reviewers mention that the store can be quite crowded and disorganized at times.

Review Rating Chart

Yelp: 3.5/5

Google Reviews: 4.1/5

TripAdvisor: 4/5

Facebook Reviews: 4.4/5

Sitejabber: 4.5/5

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Reviews & Ratings

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4.2
(6816 Reviews)
5
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Elias Papadopoulos
Elias Papadopoulos -Google user
a week ago
Great selection of brands, ample dressing rooms, good sales through the year and quick friendly service.
bartellj
bartellj -Google user
3 years ago
Your typical Macy’s and that’s a good thing. Do you know what to expect when you walk in. Lots of good deals during Thanksgiving. Well organized. I wish the bathroom was on the first floor. It was nice and warm inside and everyone seem happy
Mo Aburumman
Mo Aburumman -Google user
2 years ago
If You want to make shopping in Boston, then I recommend this place which is selling every thing you are looking for. I like the quality of material and all perfumes are authentic. … More
Mo Aburumman
Mo Aburumman -Google user
2 years ago
If You want to make shopping in Boston, then I recommend this place which is selling every thing you are looking for. I like the quality of material and all perfumes are authentic. I missed 15% discount offers but in August there will be another offers. Nice location,...Read More
malikah grier
malikah grier -Google user
a year ago
I found everything I wanted… but no baskets or carriages so I had to hold everything around the store dropping my stuff it was annoying.
Mahmudul Hasan
Mahmudul Hasan -Google user
9 months ago
Edit: May 2024: Avoid their finish line shoe section, takes forever to try a shoe. And Mr Will there was very very rude, entitled and would never go back. … More
Mahmudul Hasan
Mahmudul Hasan -Google user
9 months ago
Edit: May 2024: Avoid their finish line shoe section, takes forever to try a shoe. And Mr Will there was very very rude, entitled and would never go back. A very wide range of collection. Specially on perfumes cosmetics and beddings. Highly recommend their bedding and...Read More
Andres Ayala
Andres Ayala -Google user
a month ago
The store is about what you come to expect when you visit a Macy’s across the United States. They have departments for Men, women and children. Good clothes and you can sometimes get a deal.
Ibrahim Malgwi
Ibrahim Malgwi -Google user
3 months ago
The store was well-organized despite the busy season, and the staff were friendly and helpful. I was thrilled to find a wide variety of quality items at unbeatable discounts. It was a great opportunity to shop and save—definitely one of the best Black Friday shopping...Read More
Erin Flight
Erin Flight -Google user
2 months ago
This was the worst experience I’ve had shopping at a clothing store. I wanted a black shawl or scarf. That’s it. I had a specific example on my phone that was in stock at the store, but anything similar was fine. I talked to Six Different Salespeople They mumbled at me,...Read More
Anna Belle Bee
Anna Belle Bee -Google user
2 weeks ago
The sales here are amazing, the staff is even better. Joey was lovely and super helpful, will definitely be coming back for any winter wear!
Emily Meehan
Emily Meehan -Google user
3 months ago
I can see why there struggling financially. I wear a size 16/18. Their plus size section looks like your frumpy aunts closet. I needed a holiday dress and they only had about 10 items in my size. Of that 75% was definitely for an older...Read More
Gomathy G
Gomathy G -Google user
a month ago
Very unhappy with this store. I ended up opening a credit card with them because of their advertisement regarding discounts upon getting the Macy's card. While I agree that I should have asked what I was signing up for more, there promotion was misleading and...Read More
Alex C
Alex C -Google user
2 months ago
What you expect from a Macy's. I like the selection of Levi's jeans and my girlfriend likes the cosmetics selection. Helpful employees. Can be accessed directly from the Downtown Crossing T stop as well. Beware the bathrooms can be a little skeezy though.
Thomas Dafinger
Thomas Dafinger -Google user
3 months ago
They had good offers in the mens section as I visited them. However, it’s an old store, but that’s ok for me, I was there to find some clothes for good prices, which I was successful in. At the register I was given a discount...Read More
qwenchana
qwenchana -Google user
2 months ago
The rudest customer service across multiple departments. Cashiers act like you are a bother and are uncivil and borderline disrespectful. Will not come back and will switch to Dillards and Nordsroms. They have better choices anyway.
Ol Ol
Ol Ol -Google user
a month ago
The Dior counter is a disaster. I asked about a $65 hand cream and was informed they don’t have a tester—and went right back to their regularly scheduled TikTok streaming.
gio gio
gio gio -Google user
3 months ago
Shoppers beware and check your receipts! The purchase of clothing in Massachusetts is NON TAXABLE ( single item less then $199). Second time I noticed I was charged tax on a shirt and brought it to the … More
Matt and Erica S
Matt and Erica S -Google user
3 months ago
Most Macys in the Boston Area are a total mess and short staffed …. NOT this one. It’s ALWAYS a highlight of my holiday shopping weekends in boston to visit this location. Very neat, tidy and well stocked and has things here I don’t...Read More
Alex Nee
Alex Nee -Google user
3 months ago
Unless you're carrying about $600 in merch, do NOT expect anyone to help you in this store. The selection is good if you know what you want, though.
Marc Babin
Marc Babin -Google user
8 months ago
Stopped by to hopefully find some items to complete my outfit for my employers company day outing. I scored big time, finding a dope summertime fedora and button-down shirt, which were both on sale!! The sales associates were attentive & … More
Kathleen Benjamin
Kathleen Benjamin -Google user
5 months ago
Was in a bind while in Boston for my nieces wedding. I forgot my strapless bra! Went in got bras(2), some perfume, then shopped my grand!
gio gio
gio gio -Google user
3 months ago
Shoppers beware and check your receipts! The purchase of clothing in Massachusetts is NON TAXABLE ( single item less then $199). Second time I noticed I was charged tax on a shirt and brought it to the attention of the cashiers. It’s been months and nothing has...Read More
Marc Babin
Marc Babin -Google user
8 months ago
Stopped by to hopefully find some items to complete my outfit for my employers company day outing. I scored big time, finding a dope summertime fedora and button-down shirt, which were both on sale!! The sales associates were attentive & extremely helpful by pointing exactly...Read More

Features

Service options

check icon Curbside pickup
check icon Delivery
check icon In-store shopping

Accessibility

check icon Wheelchair accessible elevator
check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Offerings

check icon Men's clothing
check icon Women's clothing

Amenities

check icon Restroom

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments