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Macy's Furniture Gallery is a home goods store in Schaumburg, IL.

Macy's Furniture Gallery Review Summary

The summary was generated by AI, based on reviews.

Pros

Macy's Furniture Gallery at Woodfield Mall offers a wide selection of stylish and comfortable furniture pieces, making it a one-stop shop for customers. The knowledgeable and friendly sales staff are happy to assist with finding the perfect piece, and the store's return and exchange policies are customer-friendly. Many reviewers appreciated the competitive pricing and frequent sales, making it an affordable option for those on a budget.

Cons

Some customers have reported difficulty with delivery and assembly, citing long wait times and poorly assembled pieces. A few reviewers mentioned that the store's layout can be confusing, making it hard to navigate. Additionally, some customers felt that the quality of certain furniture pieces was not up to their expectations, leading to disappointment and frustration.

Review Rating Chart

Yelp: 3.5/5

Google Reviews: 3.8/5

Facebook Reviews: 4.1/5

Trustpilot: 3.2/5

Sitejabber: 3.9/5

Initializing review summary...

Reviews & Ratings

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3.4
(14 Reviews)
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Mariana
Mariana -Google user
3 years ago
This furniture store located at the lower level at Macy's. Furniture selection is poor, overpriced and disorganized.
Courtney Higgins
Courtney Higgins -Google user
3 years ago
Unfortunately we had an absolutely terrible experience with purchasing a couch from Macy’s. We purchased a three piece sectional prior to Labor Day. Our estimated delivery was expected for 11/20 which our sale lady informed us it will probably arrive that week or sooner stating...Read More
Jodi Ruemelin
Jodi Ruemelin -Google user
3 years ago
They do not honor their word. We had a warranty case with a previous couch. It was very difficult to get furniture and the chairs we wanted were discontinued. They told us that we would still get credit toward more furniture. ...Read More
Kelley Alcaraz
Kelley Alcaraz -Google user
3 years ago
I have never been so disappointed in a furniture company as I am with Macy's! I had a delivery on September 22, 2021 and my table was delivered without the legs. Ok. I work for a furniture company and I understand things like that...Read More
George Chan
George Chan -Google user
4 years ago
Furniture quality is very poor as is their warranty program. We spent thousands on a new bedroom set and started to have issues with most of the pieces. Pet damage, issues with rollers on drawers, stains from water, etc. The warranty states it would cover...Read More
Beata Ryczek
Beata Ryczek -Google user
4 years ago
This Macy's Furniture Gallery relocated from the previous location, stand alone building, that was at 1200 N. Meacham Rd in Schaumburg. Old location remains permanently closed.
Monique Zasi
Monique Zasi -Google user
3 years ago
Actually I went to the mattress department next door. I purchase a mattress I received 25% discount very pleased with it.
Delfino Perez
Delfino Perez -Google user
a year ago
👌👍🫶💕 …
Jose Flores
Jose Flores -Google user
a year ago
N/A
Dennis Totos
Dennis Totos -Google user
a year ago
N/A

Features

Service options

check icon Delivery
check icon In-store shopping

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Payments

check icon Credit cards

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