BUYER BEWARE:
Worst customer service ever.
I spent $7k on a couch set, waited over a year for it to be delivered. The delivery service broke two pieces that were corrected 5 months later. Fast forward 2 years, and I put in a request for service on...
Read MoreBUYER BEWARE:
Worst customer service ever.
I spent $7k on a couch set, waited over a year for it to be delivered. The delivery service broke two pieces that were corrected 5 months later. Fast forward 2 years, and I put in a request for service on Jan25th 2023, service Co requested very detailed photographic evidence of what was wrong which included a broken piece on the foot rest. 12 weeks later I finally get a technician out to the house. The tech spent about 45 min fixing about 60% of the stitching that was unraveling and showed up with no replacement parts. The tech left telling us that he would get the parts on order and then return to complete the work.
Two weeks later we received an email from the service dept that the ticket was complete and closed. When I (twice) tried to use the online system (only option given on email) to correct the problem I received no response for 4 more months.
Today I called macys who told me I would have to wait for my sales associate to return to work to file the problem with them. I rebuked that and requested her manager. The manager immediately contacted the warranty Co and we started talking to them, the person on the phone then proceeded to tell me it would be 12 additional weeks to get the parts and when they had the rts they would schedule a return trip. I told them “nope I refuse to wait that long I've been waiting for 6+ months already and I'm done” and asked for her manager. She then informed me it would be 72hrs for a manager callback. When I asked the macys manager if she thought this was acceptable her answer was that they were an east coast Co and she would see that that would take longer.
BUYER BEWARE: #1 find somewhere else to buy the furniture. The craftsmanship was subpar and timeframes from their suppliers are ridiculous. #2 don't buy the warranty it is a complete sham and has proven to only be good for wasting my time.
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