I bought my first pair of Lululemon Wunder Under Tights a year ago in December. I LOVED them. Comfortable in all weather, great for working out and day to day wear, no fading or piling. However, after a year of wear, the crotch had...
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I bought my first pair of Lululemon Wunder Under Tights a year ago in December. I LOVED them. Comfortable in all weather, great for working out and day to day wear, no fading or piling. However, after a year of wear, the crotch had a hole and several of the seams were coming undone. Having paid $98 for them, I was disappointed, but read that Lululemon will repair and resew the seams of any of their products. I brought them into the store hoping for just this. Imagine my surprise when after examining them, the sales associate told me that the amount of ‘unseaming’ that I had experienced was not typical of their product quality and REPLACED them with a brand new pair on the spot. Not at all expected, but greatly appreciated. Shay/e ( I believe was the sales associate’s name) was incredibly professional and knowledgeable, and the experience restored my faith in Lululemon. After she exchanged my tights, I asked her some questions about clothing for my upcoming backpack trip to Thailand. She was incredibly knowledgeable about materials/product/practicality of traveling in a hot but conservative climate. Friendly and professional, pressure and hassle free experience.