I purchased Whirlpool range model WFE505W0HB on February 5, with an estimated delivery date of May 7. I received a call from Lowe's on May 6 advising the range was not in and that they would call me the following week with any information they...
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I purchased Whirlpool range model WFE505W0HB on February 5, with an estimated delivery date of May 7. I received a call from Lowe's on May 6 advising the range was not in and that they would call me the following week with any information they could gather on an estimated delivery. I received no other phone call from Lowe's until Monday, May 22, when the Lowe's delivery agent called giving me about 5 minutes' notice before they would be at my home to deliver. The delivery agents arrived in a truck leaking oil everywhere. I did not cook on this range until yesterday, June 11. I used a standard nonstick skillet on the cooktop for about 30-45 minutes, and the cooktop has significant staining and scratches from that minor use. Pics below. I used only Windex to try to clean it. I called the East Asheville Lowe's this morning at 10:21 am and spoke with the appliance supervisor, Jock, and explained what occurred. He agreed that was unacceptable and said he would reach out to the delivery agent/warehouse XDT--which is also Lowe's--and have them contact me to come pick the range back up for a return as I do not own a truck and cannot bring it. Skylar with the warehouse called me back at 12:23 pm today and told me 'this isn't Lowe's problem' and that 'I should have cooked on the range sooner' to see if something was wrong--putting the blame on me for not cooking a meal on it sooner to see if it would hold up. He said this is not Lowe's problem and I need to call Whirlpool. So, Lowe's gets 3 and a half months to deliver an almost $1000 item to me, but Lowe's expects me to "test" it within 48 hours of receipt or they claim no responsibility for the item quality. Shame on you Lowe's. I'll never shop there again and everyone I know will hear this story.