Kyle in the lawn and garden department went ABOVE & BEYOND to help me select, purchase, & load a 140 pound electric fireplace yesterday. It was like a blast from the past when the customer experience use to be a focus when you shopped...
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Kyle in the lawn and garden department went ABOVE & BEYOND to help me select, purchase, & load a 140 pound electric fireplace yesterday. It was like a blast from the past when the customer experience use to be a focus when you shopped anywhere. He made numerous trips to the stock room to gather information regarding shipments, assembly, & product information that helped me make the right decision. Then he pulled it from the back, walked me up to the front, checked me out himself, and then he recruited Beth (who was also super amazing) to curbside load this monster box in my SUV. It was the total VIP treatment. What an amazing associate you all have… I hope you take good care of him and groom him to into a leadership position that can inspire others to be great. I couldn’t be happier with the service I received, thank you again Kyle!