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Lowe's Home Improvement is a home improvement store in Terre Haute, IN.

Lowe's Home Improvement Review Summary

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4.1
(1881 Reviews)
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Crystal Plummer
Crystal Plummer -Google user
2 months ago
Terrible customer service. I'd give zero stars if that were an option. Between the messed up special orders, damaged product, and incapable associates, I'm not sure which is worse. I called the customer service desk to check on an order and was placed on hold....Read More
Sonya Weaver (Sonya W)
Sonya Weaver (Sonya W) -Google user
a year ago
Two separate price discrepancies in ONE visit. The managers are crooked. Hmmmm 🤔 When you set up a display +1 month early hoping to catch an unsuspecting person attempting to make a valid purchase, then don't honor said price. Today's date is Oct 16. Faucets...Read More
Zach \.-.
Zach \.-. -Google user
2 years ago
I’ve ordered a large fragile expensive item online. Finally showed up after a week. And it was completely broken. Foot prints on top of box right next to fragile warning. I’ve returned and ordered another unit and now it’s overdue for delivery and it’s been...Read More
Norma Robins
Norma Robins -Google user
a year ago
Somebody incorrectly tagged and marked down on this particular vacuum even though it was supposed to be for a Dyson V8 they still put the tag on the shark duo, I took it up to the register and everything was OK except they needed...Read More
Karen Vines
Karen Vines -Google user
3 years ago
I was looking for peel N stick tiles and a very small amount of carpet.I found a very nice and helpful young man who cut some carpet down to size for me and also showed me where the tiles were at.I didn't find the color...Read More
Joe L
Joe L -Google user
3 months ago
Very pleased with the customer service in the store, as well as my delivery experience. I bought almost the exact same items (stove and frig) at Lowe's as I had previously ordered at Best Buy, and the total cost was $125 less at Lowe's...Read More
Bob Dawg
Bob Dawg -Google user
5 months ago
No Review Text
Nevada Smith
Nevada Smith -Google user
2 months ago
The usual lack of service and cashiers. I just wanted a 10 ft length of chain. How hard should that be? A store person cut the chain, wrote out the item number, the item, and his name.I took it to self-service as there are no...Read More
Crystal Daugherty
Crystal Daugherty -Google user
4 months ago
Every time I go in this place and need help finding something, there's ALWAYS someone nearby, they're ALWAYS helpful and knowledgeable, and usually I don't even have to ask for help because you don't have to walk too far before someone asks if you need...Read More
Sarah no
Sarah no -Google user
2 months ago
Was helped by Hunter and Angel and another lady whose name I can't remember (sorry!) to get a mirror from the display:)Everyone was very helpful and knowledgeable (^_^)You guys were fun to chat with top:)Thank you so much!
Brian Batchelor
Brian Batchelor -Google user
5 months ago
Had the absolute worst experience. Went in for a dryer and told the salesman I needed a dryer. He never came over to help just stood there playing on his phone. So we looked then went and had to find him to ask questions about...Read More
Chris Rajabi
Chris Rajabi -Google user
3 months ago
The cashier lady wanted to argue with me what about my purchase and there was clearly Mark sign saying what it was she even argued with her manager just rude it was like she didn't like that I had a discounted price on the tool...Read More
S. R.
S. R. -Google user
7 months ago
Came in after calling and calling and being told we'd get a call back but never get a call back! So as a result our time to return a $4k lawn mower went over the 30 days. We asked for the Store manager and...Read More
Anne Evans
Anne Evans -Google user
11 months ago
Inventory in this store is a disaster. Thanks for nothing! Pre-ordered 8' wood posts for pickup. Drove an hour out there. 6.5' posts had been picked for the order. An hour wait to find out what their website said they had, they actually...Read More
Jack Jones
Jack Jones -Google user
a year ago
Purchased 11 windows and installation 10 were installed 1 was not due to wrong measurements (their mistake) new window was ordered still has not been installed this all started July it is now November and no window install, we have called several times and had...Read More
Sara Tingley
Sara Tingley -Google user
a year ago
This Lowes, in the dept.'s I frequent, have very knowledgeable staff. The paint dept. is amazing. Frank is the bomb! Recently ordered "special order flooring" that was ready for pick up in 3 days. Lawn and garden flowers and etc. are...Read More
Kelly Hopper
Kelly Hopper -Google user
a year ago
Major appliances are only warrantied for 48 hours from delivery! Manufacturer doesn't care about malfunctions. This on top of salesman outright lying about installation. This big box store is not worth any savings over a small business.I tried calling the 800# below. Just a...Read More
Jeanette Bowers
Jeanette Bowers -Google user
a year ago
I love Lowe's. All of their merchandise is organized by department with large overhead signs you can easily read from a distance. Their people are friendly and eager to help and their aisles are wide enough to stop and browse without being in someone else's...Read More
Rachel Buker
Rachel Buker -Google user
a year ago
Riley in appliances was very helpful and on it with our washer. The girls at the front desk were awful. They ignored us as we stood there waiting to check out. To busy chatting with one another. Then were clueless when it came to getting...Read More
mouhsine tayaa
mouhsine tayaa -Google user
a year ago
I have been in so many Lowes store. And this location was exceptional, the team was friendly, helpful and amazing to spend time needed until the customer find the right itemThe associate who helped me to find the right gasket was professional and checked every...Read More
Diane Smith
Diane Smith -Google user
a year ago
Lowes, please don’t place non-communicative employees in customer-facing positions! My husband and I went to have some deck stain prepared. As we walked by the paint department desk, I saw an employee standing there. I heard the announcement made for an employee...Read More
scott reece
scott reece -Google user
a year ago
DONT BUY THE REPLACEMENT WARRANTY/SERVICE CONTRACT.Purchased a string cutter that failed after 10hours, went in to exchange it and they refunded the money on the trimmer. I went to get another one and they didnt have it. I offered to pay the dif on one...Read More
Michelle Murr
Michelle Murr -Google user
5 years ago
Usually a pretty good store. I love their location and selection. It is nice they offer a military discount. I bring my dogs there all the time. The people there are usually very helpful. My only bad experience was in buying doors. The contractors rescheduled...Read More
Charles Mize
Charles Mize -Google user
2 years ago
November 26th 2022 of an evening this is a Saturday. My wife and I came into the store to buy a new refrigerator and some plumbing supplies. I want to check out the plumbing supplies not one register was open! We are senior citizens and...Read More
Brandon Holcomb
Brandon Holcomb -Google user
a year ago
My father bought a wash machine from the Terra Haute Lowes store and was delivered the following Tuesday. We set up the wash machine and it started to leak from underneath. We called Lowe's and were told to call the 3rd party that delivered to...Read More
Tabby Hert
Tabby Hert -Google user
2 years ago
We had a horrible experience at Terre Haute Lowes. We ordered online and on the day they were delivering fridge they said they would come between 8 am and 8 pm.. couldn’t get ahold of anyone to track down a time. They called us...Read More
Carla Livvix
Carla Livvix -Google user
4 years ago
Walked all around and couldn't find a worker to help load up 12 huge bags of soil, 12 bags of rock on a skid. Made three trips in to purchase items because there was no one around on a Sunday. Pushed the cart what felt...Read More
Owen Davenport
Owen Davenport -Google user
a year ago
Bought a dishwasher first one was damaged. So went back to see about a different dishwasher I was treated as a lowlife by the appliance department. Very unprofessional I was told the dishwasher I bought was in stock found out today that it was not...Read More
Shannon Wells
Shannon Wells -Google user
4 years ago
We went in for paint. They did not have what we asked for, so they gave us more expensive paint for the price of the one we asked for.We went to look for waterproof flooring and a young lady named Kaila helped us. She was...Read More
Jody Golish
Jody Golish -Google user
3 years ago
Not much on assisting people.. hope you know what you need because they aren't going to help you.. ONCE AGAIN I went to Lowes ... I DON'T KNOW WHAT I WAS THINKING!!!! I needed a washer... cash in hand ✋.....Read More
Rob Bennett
Rob Bennett -Google user
4 years ago
I purchased a miter saw from the Lowe’s web page, I went in to pick it up and was told “sorry our mistake it must have been a misprint”. Purchased the same item at the same price at Home Depot.. no fuss.. no hassle.I...Read More
Tiffany Welch
Tiffany Welch -Google user
2 years ago
Lowe's store in Terre Haute Indiana has the worst customer service. My husband and I purchased a refrigerator and a ice maker for the refrigerator. The refrigerator was delivered on Tuesday December 13. The ice maker was not delivered that day. I called the store...Read More
Jessica Sears
Jessica Sears -Google user
5 years ago
Ordered a dishwasher in store with the help of staff. Everyone was helpful. Dishwasher arrived on time a week and a half later, missing toe panel and leveler foot. Was also damaged across the front side on the bottom all the way across. Called and...Read More
John Callahan
John Callahan -Google user
5 years ago
Unfortunately this store is a major outlier in terms of slow service/no service, and unfortunately I've visited this location more than once recently. In the past 3 visits I've racked up over 30 minutes of waiting in line for the single open checkout lane while...Read More
Shannon Schexnider
Shannon Schexnider -Google user
3 years ago
Product quality and employee knowledge of products is unacceptable. No one seems to have the same answer they have no respect for customers and just aggervated that you get product on the floor broken or damaged or there is never enough ordered. The process of...Read More
Liam
Liam -Google user
4 years ago
I went with my mother to this Lowe's so she could purchase 2 ceiling fans and have them installed.We paid the fans and installation and were told they would call to set up an installation date.They called within 2 days and set up date and...Read More
Robin Hutson
Robin Hutson -Google user
3 years ago
Have to give credit where credit is due. My husband and I had bought a refrigerator onJune 5th of this year. The refrigerator started making loud humming noises and random squeaks Called and spoke to Steve from appliances and there was no...Read More
Breeanna Mann
Breeanna Mann -Google user
3 years ago
Cannot EVER get an employee to help. Saw an elderly couple waiting for help in the tile/flooring department and heard numerous times for help being paged over the intercom. Made a couple rounds around the store, couple still waiting and help still being paged. Young...Read More
Charlie Stout
Charlie Stout -Google user
6 years ago
Had a hard time finding help when I was in there. I was walking around with a few items looking for help for a miter saw when my mind clicked, Harbor Freight! I sat the few items I had down and left. Probably saved $200...Read More
Brandi
Brandi -Google user
4 years ago
Customer service was excellent he was kind, helpful, and patient. Sadly I still went home home with the wrong part....mainly due to the fact my part was older and they really only have newer items not replacement items for older shower parts. However the guy...Read More
Sherry Bunte Gaither
Sherry Bunte Gaither -Google user
7 years ago
Terre Haute, IN Lowe'sWe visited this store on Sat 12/30/17 only to look at doors for our home. A man named David Clark, was the sales specialist in the door section of the store. He was so very nice, knowledgeable, helpful to us. He had...Read More
Tina Anderson
Tina Anderson -Google user
7 years ago
I lived at Lowe's in Waynesville, NC. This Lowe's has really rude staff. I have had the misfortune of going in twice with warranties from purchases at other Lowe's. One I had to go through the manufacturer and the other, they attempted to charge me...Read More
Tyler White
Tyler White -Google user
6 years ago
I ordered a refrigerator from them, they waited 10 days before letting me know that the refrigerator I ordered was damaged and they didn't have a replacement at that store so they had to order me one from the distribution center, I was patient waited...Read More
Anita Clark
Anita Clark -Google user
2 years ago
Done with Terre Haute Lowes! Bought a new dryer and was suppose to be delivered between 8am and 12 noon..called at 2 because hadn't heard a word was told 3 ahead of us. Called at 5 still told 3 ahead of us..now...Read More
Tanya Barnett
Tanya Barnett -Google user
6 years ago
I visited the. Terre Haute store today looking for a part for my mower. I was helped very quickly. The part had to be ordered & the young man even did all of that for me. I don't know his last name but his first...Read More
Brandy Campbell
Brandy Campbell -Google user
5 years ago
We only go there when we need to it's a little high priced, but the store is nice and clean, they give are military/Vets a 10% discount the only down side is you can never find any help in there it's like the all disappear...Read More
Dayna King
Dayna King -Google user
7 months ago
We purchased a weed eater at a great clearance price! Staff was very helpful & friendly. I always notice the staff go out of their way to assist you. They'll look things up & our guy even came to the check out to ensure they...Read More
Loranne Hood
Loranne Hood -Google user
5 years ago
One day they will hire people that know their stuff... so glad Menards is building on the south side...Training people in the area they are working is key trying to find someone that can answer my questions and direct me to the right department is...Read More

Features

Service options

check icon Curbside pickup
check icon Delivery
check icon In-store pickup
check icon In-store shopping

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Offerings

check icon Assembly service
check icon Repair services

Planning

check icon Quick visit

Recycling

check icon Electronics
check icon Light bulbs

Payments

check icon Checks
check icon Credit cards
check icon Debit cards