Lowe's Home Improvement in Kokomo

Worst experience by far, Communication from the store to the customer is worthless, When we call and email takes days or no responses. Fence was told to be installed at the end of October, its now January 17th and half the fence is put up, boards are cut too short, poor install at spots. Bought a brand new house and they decided it was a good idea to run a forklift in fresh laid sod. Jeffery Kearnes from the store is a specialist in the department and also one in non- communication on telling when the fence will be done. Thank you Lowe's for the wonderful experience.

Clean, friendly environment. Knowledgeable staff. Wow, I may be able to get way more than I expected . Handicapped accessible, Large parking lot. I have now done an entire kitchen remodeling with Lowes. I have always been treated with the upmost friendly, caring, professional personal. I had to have patience waiting on delivery of items ordered, but that was reasonable.

I stopped into Lowes in Kokomo since I work in Kokomo now. I didn't have any contact with people, I just walked in, went to the section I needed, Got the part I needed, (mower deck belt), and headed to check out. I remembered I needed a new axe handle. Walked around, found them, great price. Picked one up and checked out. Quick, simple and they had what I needed. I did t have to figure out if what they had would work, they "had what I needed". For that they get Five stars.

[UPDATE]I called the number that they told me to call for help on this situation (owners reply), and they did nothing to help me. DO NOT WASTE YOUR TIME! I spent over 20 minutes explaining my situation over the phone to someone I could barely understand. just to be told they couldn't / won't even try to help me. Just stay away from lowes. My 1 star will stay. Wish I could give even less since they reply back like it's going to help. Another lie.[ORIGINAL COMPLAINT]If I could rate it lower, I would, DO NOT ORDER ANYTHING FROM THIS LOWES or pray to God you don't have to deal with them on a return. They will argue back and deny any accountability (looking at you Courtney) I had to hold on the phone for like 4mins being redirected to this Courtney manager from a lady named ann and after arguing with me told me she was right next to ann this whole time. So they made me hold for no reason, which is uncalled for. You all have super rude people working for you. Not once did any of them say, "Let me see what I can do for you." I had to receive multiple calls back from them cause they kept telling me things that weren't true and ended up having to tell me bad news after bad news like "oops didn't realize where you lived, sorry about that 1 day delivery promise" just ridiculous.My all in one washer dryer came with a HUGE dent on the side, and I gave them the benefit of the doubt to try it out. and of course, it hit the side on a full load, which they couldn't test while they were here.so I had to return and reorder a washer dryer cause it came damaged. that's fine and all, but I got rid of my old washer and dryer, and now they can't get me a new replacement until a week later. they say they can only deliver on Tuesday (my previous delivery was on a saturday btw) to my place but they also told me that they were going to contact me the day it got returned (Monday) so there's even a chance there I could of gotten it the next day but no one got back with me until the day after... I ordered online and got stuck with this place... it was not my choice of location, I don't even understand why they would choose a location that's further away than 2 other Lowes to me...Anyways, so I'm out of a washer and dryer and my time and annoyance of having to deal with this situation for an entire week. Just try and avoid it, or you'll be screwed by them, not even trying to make the situation better and just arguing and blaming others. it takes a lot for me to leave a bad review, and this just drove me over the edge of annoyance. should have taken my 2k elsewhere.Customer service is definitely not their priority if they didn't even try to make my situation better, not even a thought crossed their mind. if its corporate that turned them into rude zombies, then maybe they can be blamed for losing customers that have shopped there often.I do want to give a shout out to the delivery drivers. They were the only nice thing that came out of this situation. Chill, nice, and knew what they were talking about and doing. Replace half your roster with them and pay them more...just because I can get "help" fast doesn't mean I want to put up with jerks. Or in lowes case, you wait and get spit on in the Process...And teach your drivers to not clamp and crush the appliances so hard, and maybe you wouldn't get so many returns back that your company hates to deal with[Photo]Added a photo with a drawn straight red line to show how bent it was, was outside being unloaded by the delivery men. The front was the same way. The tub in the inside would hit it hard on spin cycle.

… - they sell Craftsman 🔨tools, DeWalt, - good tools! I also love Valspar paint-The kind with primer added! The quality is excellent 👍🏽 Getting ready to paint my bedroom Lucy Blue. Did Agreeable Gray in the living room- they are starting to sell some of Sherwin William’s best colors! It’s always easy to find an associate when you need help !

I'm only giving one because less is not an option. Lowes has been my favorite store for years. But the last 3 it has just gone downhill. When they made me buy several things we didn't need for the new washer and dryer I let it go. When they scratched my new sink and didn't seal it properly (twice) we called and complained but ultimately returned to the store. But this time I bought a fridge. After politely explaining for almost an hour why I didn't want a lowes card even though "it would save you a lot" they sold me pieces I didn't need and did not bother to inform me that they couldn't hook it up to water. When the delivery team arrived the young men told me they couldn't speak English and seemed to be telling me they couldn't hook it to the water. I called my husband to have him speak to someone at lowes for us and the next thing I knew the young man stuck a phone in my face and said "boss". The man on the other end proceeded to accuse me of "having attitude" with his staff. I went to lowes to try to solve all this and after keeping me waiting 20 minutes they sent a man who didnt manage the appliance department and who made it clear he didn't care that his sales team could have saved me trouble. He stated that the delivery team doesn't even work for lowes. Then he accused me of interrupting him. I did not. But even if I had -I was the customer. When I got home the delivery men were speaking English just fine with husband. To add insult to injury they shoved all the drawers and shelves into the fridge with the tape and Styrofoam on it causing me to have to take it all apart again and start over (which was difficult because it was so tightly stuck in there and had I broken something I would have made you take it all back). You have lost a customer who has been faithful for over 20 years. I don't have a kind word for the store. All that had to be done to avoid this is for the sales team to let me know that the delivery guys wouldnt be able to hook it to water. Calling a plumber is not hard. And I dont understand why someone on delivery couldnt just have answered me when I asked why they couldnt hook it up. Why the no english run around? As a healthcare provider I know language barriers exist but so language boards and language line etc. I am certain that no one would have ever accused a man of having attitude in his own house or lied about speaking English or shouted at them for "interrupting" and your sales team needs education regarding what is necessary for installs. And if lowes is hiring the delivery team then it seems to me that lowes should be responsible for their behavior. Whether or not they are outsourced should not matter. I do not tolerate everyday sexism. The drive to menards just isn't that far and it will a cold day in Aruba before I return to Lowes.

Lowes delivery people scratched my new floor and had a picture of me moving the freezer a little sideways and said I put those scratches that clearly went the opposite direction! Their delivery guy got photos of those long scratches and still denied the claim!!! Take before and after photos on ANY delivery and get pictures of them moving your product!!!

We bought a charcoal grill and we had it assembled. It was 4 days late on assembly and we got it home to find out, it was missing a bolt and they assembled incorrectly. Lowes needs to hire their own assmembers and new company for assembles. This has happened to me multiple times now and I question why I went back this last time.Lowes' staff was kind and courtesy.

Don’t ever get the extended protection plan. It is a nightmare to deal with. I have nothing against the Kokomo store. They actually tried to help. Now have to find my own people to fix it, and hopefully get refunded that money. Totally ridiculous customer service been without a washer over 3 weeks. Service company just fixing random parts and saying it fixed and leaving so fast. 4 times and my washer is not fixed. Completely unacceptable.

Lowe's is good for pick up, but their online delivery service is ridiculously overpriced.They charged me $79 for shipping and handling on a small purchase to a location a few miles away same town.Don't pay that much for delivery unless the item is much larger in size.

Well I went in to this Lowe’s to get me some materials to finish my office in my house. I went to get a Lowe’s credit card to help me finish. So all went well I got the line of credit and stuff but never got sent an email of the temporary card. So I had help from three different associates at customer service. I’m bad at names but there was Kaylee that spent time on the phone with the Lowe’s card customer service people. So two rounds of phone calls I go and get the stuff I need. Go to the checkout at building materials. The cashier was a little confused of my unconventional issue so I go back to self checkout. Got helped again since I tried to checkout again. At the end and another call with the Lowe’s card call line the supervisor of customer service saved the day at the end. Turned an annoying situation into me heading home to finish my office. Y’all got a lot of good folks working for you, I’m definitely coming back again with the level of customer service I got. Y’all made a customer for life. But I’ll just wait a few days for my card to show up. Good job customer service for letting me finish my office and the other two cashiers that went out of their way to help me.

They no longer have cashiers on the front..you have to wait in the long lines in either the garden center or lumber...I won't go back unless I have too.. They had employees standing around just in case you needed help.. but when ypu asked..they didn't want to help.. only gave me my military discount on part of my stuff.. I understand people are in a hurry..menards still have cashiers and didn't have to wait all day for one..

Took over 30 minutes to check out. Sat at the self check out for 10 minutes while employees were talking and come to find out I could not even use my Lowe’s card I received from in-store credit because it was not correctly linked to my ID. After a representative figured all of that out, I was given cash in replacement of the faulty card and checked out after a total of 30+ minutes.

I drove an hour to this location to pick up backsplash that my home store is out of due to going on clearance at my home store in Lafayette. The Lafayette store spoke to the Kokomo store several times for me to secure the backsplash before I made the drive, I spoke to the Kokomo store as well. Between the 2 store I was not told it was not on clearance in Kokomo. I did not think to ask. My mistake I assumed if on clearance at one store would be on clearance at another. Needless to say I was left standing at the self checkout for over 20 minutes waiting to speak to a manager. A manager never showed up. There is alot more I can say about the rudeness I will leave it at that.

It's a big store but they don't limit your options to the big brand "cookie cutter" or pre-fab only options. They have all the odd ball DIY tools and accessories you can think of, along with hard to find items no one else seems to carry, and they'll mix up any paint type,color, shade, size you want! They have helpful and knowledgeable people working in each dept.

Every single person I've had the pleasure of interacting with at this store has been extremely friendly and helpful. This Lowe's has an amazing crew!Update: It's been awhile and frequent trips since the last time this location was reviewed. The above review still holds true.

No human checkouts. Figured out how to scan my 158 pound vanity. No loading assistance, either in the store or out in the lot at my vehicle. Managed to get it loaded but I think I blew my back out. Im a contractor and spend thousands every year in lumberyards. I very rarely shop Lowes and todays experience is unlikely to change that.

So, when I bought my house I bought all new appliances at Lowe’s. Spent thousands of dollars. When they moved the appliances in they scratched 3/5 of the appliances. Gave me a discount on 2 said they couldn’t give anymore off bc the fridge was the floor model. I was fine with that. Now all this time I thought this washer is too hard on clothes. For such an expensive washer it should not be tearing up my clothes. THEY INSTALLED THE WATER LINES BACKWARDS. So everything I thought I washed on cold ended up getting scorched! Ruined so many clothes including a personalized work jacket, that alone was a 70$ loss. Lowe’s was always our go to place but that was the final straw for me. I gave 2 stars bc the guy in the appliance section was very nice.

The only reason I didn't give 5 stars is because it's hard to find assistance often times. I spend a lot of time walking the aisles trying to find someone to help me. Other than that it is a very nice, well maintained store. With convenient hours and a huge inventory. The parking lot can be a bit congested by the entrance but there are plenty of parking spaces if you don't mind a short walk. The garden center is conveniently positioned at the end of the store to provide easy accessibility.

Management is not helpful at all. Went in to buy wood. The wood was $10.90 a piece. Got to the counter they rang up for $28. Even though they were marked $10.90. Manger said they couldn’t help with that. Got online. The boards were on sale for $3.35. Spoke with another manger. They told me I needed to just order it online. So I ordered my wood online while looking at the cart with my wood on it. Told them it was ordered and on the cart right there. Asked if I could take it. They told me no. That I had to weight for them to pull it off the shelf that it would be 40 to 50 minutes. Again told him and pointed over to the wood already pulled for them told me give them 10 15. Waited 40 minutes went back in they had took the wood back and not even started on my order that was all ready pulled for them. A employee came up and went out of her way to track my wood down and get me taken care of the mangle to apple to was completely unhelpful. Will go back to doing all my shopping at Menards again.

If I could leave a 0star review I would. We ordered a dishwasher in April. Several months later when it was finally delivered it was broken out of the box. Another month passed befrore a new one was sent to the store. When one was “delievered” to the store the install company came to pick it up only to find there was no dishwasher at the store. Our appointment time went by and we were never called to inform us of the mistake. We had to call on our own to find out why no one ever showed up. Once our dishwasher was installed it was installed improperly. Now, on July 27th, we were cancelled on by the install company again!! I emailed a Lowes representative two weeks ago after the improper install with no response even though I was assured he would be taking care of the case. Save your time and money and shop elsewhere!! Horrible, horrible customer service!

Purchased a new kobalt miter saw cut 3 boards it quit working. Drove 50 miles round trip to exchange the clerk asked you want a refund and wait til it clears your bank then come back and purchase a new one. We needed it that day and thought they would at least offer a 10% discount for our trouble. Was told I can only give you an instore credit not exchange it!

Lowes is a great place for most of your household needs. the phone service isn’t the best, but in store as long as you can find an associate it’s a decent experience. be advised however that corporate has made several changes to the savings aspects of the company; the lowes credit card is now only up to 100 dollars discount on large purchases, they have implemented minimum retail value of dozens if not hundreds of products, and stopped discounts on appliances, wood, and others yet to come for their veterans discount which is super disappointing. I’ve loved lowes for a very long time, but the changes they are making are doing a disservice to the corporation.

In 5 of 2021 I purchased about $8,000 in carpet from Lowes. Told then it would take 6-8 weeks to get and install. I told them it had to be done before 7/20 as we had a student arriving and I wanted furniture and everything set before then. It was literally installed on July 20th. But they installed the wrong color. Called and they said they would fix the problem. Okay, after several more weeks, arrived with the new. It was the same color as the first. Come to find out they had changed the color code and was sending the wrong color. Reordered a 3rd time. Again after several very frustrating weeks of trying to get the right carpet installed before the holidays finally in just before Christmas. The entire time between corporate and the installers, they honestly could care less. We paid to have furniture moved, but we ended doing that every time. Installers literally left doors off the henges, we had to pay for someone to come back to hang. Unreal!! The local mgmt apologized and we’re great. But from there, not worth the 💯 trouble. Never again!I’m editing this since Google won’t allow for a second review. This again applies to the Kokomo store. We had purchased a washer-dryer combo and was sold the 3 year warranty. The dryer went out about 4 months before the actual extended warranty expired. Not sure if you ever had to deal with any issue but prepare yourself for at least of hold/transfer time of at least an hour and half. In the case of there dryer you deal with a 3rd party contracted out by Lowes. Lowes will tell you it’s the 3rd parties issue… even though you buy it from Lowes. To make a long story short we never did receive service even after waiting on the 3rd party on four occasions, promises made by local managers that it would be taken care of. Don’t make the mistake of ever buying an extended warranty from Lowes. Not only do take your money but they won’t make any attempt to hold the 3rd party accountable for any service after the sale!

Always clean, well stocked, and helpful staff readily available. I always go to Lowe's anytime I need a specific size of nuts & bolts.Their nut & bolt section will never let u down, no matter how peculiar the thread size, diameter, length, material, or head shape you might need!

I hit the help button for appliances waited 10 minutes, no one came. Left the store came back 25-30 minutes later and button was still going off. I called the store and they transferred my call to the appliance counter l was standing by the phone as it rang. I hung up and called the store again and told the lady who answered what was going on and that I wanted to speak to the store manager next thing I know a person showed up and about 2 minutes later there are 6 employees standing around, 2 helping myself and another customer, 2 eating popsicles doing nothing and 2 standing around doing nothing and where was the store manager who never showed. My question is where were they and what were they doing that they did not come earlier? This is unacceptable.

Went in to purchase a chest freezer. I paid for it and pulled my trailer to the Southside pickup door. After waiting a half hour ,I walked to the cashier to see what the problem was and was informed that they were pulling it right now. After waiting another half hour I walked back to the back of the store to see for myself if they were pulling it. An employee was in the process of pulling it and we walked to the front of the store where my truck& trailer were parked. I was then informed by the employee that I had to walk all the way back to the cashier and get approval before the appliance could be taken out of the store. I had had enough at this point and went to the front of store and demanded a refund. I was in the store approximately an hour and a half by the time I received the re refund. I then drove down to Menards and purchased a chest freezer and was in and out in 20 minutes. I will never return to Lowes again.

I love that they have almost everything you could ever need in one store! However, when I needed assistance finding an item I spent more time trying to find an employee than it ended up taking me to find the item on my own. (Prior to Covid-19 this never seemed to be an issue so I can only assume that's why the staff is spread thinner than it used to be)

Love the employees, but Management NOT SO MUCH.Employees are extremely helpful and knowledgeable, But with that said : Management is lost and Unprofessional, unable to answer questions and some actually get an attitude "What do you want?" or "Call corporate, I really don't care what you do." Associates and Specialists - Outstanding and go the extra mile or two, to assist or answer any questions or address any concerns.

Absolutely atrocious customer service.My husband and I ordered a washer and dryer from them and had to wait a month which was fine, we were okay waiting. Then when they came to deliver it all seemed fine. I went to use my washer and dryer after the delivery people left and threw in a load of laundry. I came back a while later and went to switch to the dryer and the dryer never heated up and took six hours to dry. So I called the next day and let them know it wasn't working properly, the woman I spoke to never asked any questions and never apologized and said they would send someone out.The next day (when they were supposed to come at 11 am) 6 pm rolls around and I decide to call in to see when they will be here (since I took the day off work for the delivery.) The man I spoke to told me they would be there later to replace the power cable. At which point I got confused and told him, "I don't think it's the power cord that is the issue it turns on, it just doesn't heat up." Then he told me "Oh, in here it says it wouldn't turn on" at which point I told him the woman I spoke to didn't ask me any questions. He also never apologized. Then advised me that they wouldn't be able to come out till tomorrow because they didn't have a second one on the truck.The next day they come out at 11 am and replace it. It still does not heat up. I call lowe's and tell them of the issue persisting. They adv "It worked fine in the store." (Like I'm lying) at this point I am mad and go to the store (an hour away ) and talk to a manager. (Who also never apologized) but we picked out another set of a different brand and he gave it to us on discount and tells us it will be installed the next day.The next day I get a call that says "it's not going to be for another day that you will get the new ones installed" they told me there would be a refund and it would be on my account. They finally come and install the new ones and guess what? The other brand worked just fine! Imagine that, I wasn't lying. 🙄It has now been a month and they have still only refunded the first dryer and not the washer. So now I am being charged for a dryers and two washers and still have not seen a refund for the shipping delay. So I called customer service and got a little impatient...(also was never apologized to) and then she tells me "we can only cash the amount and you'll have to come pick it up. I told her no and to refund it to my lowes card. She finally did so and I hope to never deal with lowe's again. I would return the ones I had to go with someone else but knowing how I've been treated they would never return my money!Lesson learned. I'll never buy an appliance from Lowes again.

Been shopping at Lowes for a while and haven't had any problems. My grandmother and I went in today to get some things and all of the sudden they no longer take military discounts on lumber. Come to find out it's not just lumber there is a whole list of things you can not use the discount on. A little bit ridiculous and just wrong if you ask me. Make sure you read the limitations for the discount if you expect to use it. I will be shopping at Menards from now on.

Can always find what I need at Lowes and if I cannot, the staff will order it for me! Store is always clean and organized when I go in for my home improvement needs. Returns and refunds are easy and the management has been so nice to talk to when seeking donations for my spouse's not-for-profit agency. Thank you Lowes for being AWESOME!!

We bought a washer and dryer here a couple weeks ago and were told it would be delivered Monday the 27th. They called me and told me their delivery driver was out sick and it could be scheduled for Tuesday. Well after waiting around all day Tuesday we called and they said it was scheduled for Wednesday which no one would be home that day so it wouldn't work. So we tried to reschedule for Thursday but they couldn't do it until saturday. I've had zero updates since wednesday and called the store all day today in every department and have had no one answer the phone. Any time we have called with questions or wanting updates this week we've been hung up on and employees have been extremely rude when someone did finally answer. I will never shop at this store again. I've been patient and understanding just for them to be rude with me for asking when my order will be here or if i need to reschedule it again for a better time. I have a family of 5, I need this washer and dryer and I wouldn't have ordered and spent the amount of money I did if i knew it wouldn't be here when it was supposed to and I would be nothing but disrespected.

We had Rohan help us out in figuring out how to find the perfect dishwasher. The measurements we need are very weird and he was very knowledgeable and explained the process of getting measurements taken at our home and clarified if we had any confusion. He definitely knows what he is talking about and takes pride in his job as we can see. Very very satisfied with his help, thank you Rohan!

Well I sure like the fact that us working people and still have at least one or two stores open past 8:00 p.m. . Lowe's they are what how I say living in the real world they know not everybody can come from 6:00 to 6:00 so thank you Lowe's for staying open till 10:00 cuz that has helped me many many times get materials for the next day or stuff for home before I got home or stuff I forgot to and was sent back out to get and he was the only one open so thank you Lowe's thank you for being consistent and I will also keep being loyal and shopping with you.

It's pretty hard to get to what you want when there are constantly huge carts waiting to be unloaded parked right on front of the merchandise you want to buy...not to mention the fork lifts and other obstacles on the way. Ever heard of doing the stocking at night when the store is empty? Also, selection stinks. Time to save big money at Menards better yet, bring back some of the old hardware stores where the employees actually know something.

We purchased a refrigerator, gas range and dishwasher 1 1/2 weeks ago. Was told it would be delivered to us on November 10th. I called today to verify our delivery was still on the schedule. They said "No, it will not be delivered today. The gas range is not due to arrive at the store until later this week" I stated that it would have been nice to get a phone call letting us know this.The lady in the appliance department, who helped sell the items to us was great at her job. It is sad that there was no follow up after the sale.

You see employees just standing when you go towards them for help they are gone. Couple employees just look at you continue to talk behind customer service. I know by that point I was looking really confused trying to find help. I finally got help didn’t get her name but she was friendly and helpful. Thank you. Not sure if it was her department or not. Store is organized tho and clean.

Ive been on hold for pver an hour on 3 different callsAttempting to get someone to help me at the appliances department. Talked to 3 different peopple they either put me back on hold or jist disrespectfully hang up the phone.One told me everyone its sickat that department another one that finally answer thephone after 20 plus minutes of holding said that everyone its at lunch.So basically from all the docens of employees no one can literally go and look at something at the appiances department. And take a look of what i need before i make a 35 minute drive.So i called back trying to talk to a customer service manager and yeah they put me on hold for another 20 plus minutes and since no one answer the phone again they just hang the phone on me again for the 4th timeSo basically theres no one to help at all no matter what department i tried.Horrible customer service if i could put a negative start rating i will gladly do it.

This was my first visit to this Lowes location and I have to say it was a nice visit. Staff was very polite and helpful. The store itself looked to be well picked up, meaning not a lot of stuff just laying in the aisles like some places I have gone to. I will defiantly be going back to this Lowes. Also they have a nice appliance selection which is why I went there in the first place.

Went in on a Friday to schedule measuring and pick flooring. They were told I had a strict deadline and was reassured there'd be no issues and service would be prompt. Tuesday was the day the measuring was done. Was told I'd have a quote within two days. After 3 days I called since no one had contacted me. I was told they were behind schedule, the choices I made for the rooms I planned on having flooring installed there were some "tricky" issues with the quote. After speaking to 2 different people I was told they were working on it. Now, over a week and a half later, no one has called or anything. I ended up just canceling everything. Overall, absolutely horrible experience and seemingly incompetent staff members I dealt with.

Given a Delivery date and some how, it didn't happen. Called store, lady didn't seem like she cared, said she was gonna give us a credit, never happened yet. 5 days without a Fridge is acceptable but for another 7 days because my delivery date mysteriously got switched. Brian our sales rep and the cashier, both confirmed the date of delivery. Stated that we were going to call Cooperate, the lady said, they will just refer you back to me, cooperate seemed concerned but received nothing from them. You would think, since lowes was in a competition amongst stores on customer service, they would have made it right, there were ways to get it to us, could have paid a little overtime Lowes. Come up with a better way to Communicate your Delivery schedule, starting with the sales staff on the floor, to the delivery staff, and to customer service. Should have came out first thing Sunday Morning, after you told us Sunday was full? I'm sure there was slotted time in your estimated schedule of delivery. BrIan, Thank You for your time, you were great to work with, unlike the other Dept. as I know you were wanting to win the competition.Making my First PaymentWent into Lowes with my purchase receipt, I was greeted at the customer service desk, I said I would like to make a payment on this purchase and handed the receipt to her, she than says, I need your lowes card, I explained, that when I purchased this item. I was told I could bring this in and make a payment, the lady than says, I need the card that was used, sorry. I than went to see about a manager, another lady says I will get one, five minutes went buy, no one, another 5 mins went buy and still no one, I'm standing by the service counter, and the lady that said she will get one, can see me standing there and offered no assistance. I called the Cooperate office, explained to them the issue, I was put on hold for a few mins, than was told that, they are right in not taking a payment without the card. Customer Service dept. needs better human interaction training, or not work in that department, if they are choosing to be nice to and help. I just found it funny that Cooperate and the store, can dictate a payment, but yet deny a payment and not make note that you might be late due to their payment processing procedures...NICE JOB ON CUSTOMER SERVICE LOWES OF KOKOMO..OUTSTANDING

A little pricy, slow to get help, garden center had a lot of dieing plants.1/3/22 update As with most businesses they may be short on help. Went in to purchase a kitchen faucet and picked on out from the display. Took a while to locate it underneath. Pulled it out and it was filthy, dust was so thick you could barely see thru it. Needless to say my hands were filthy as well. Didn't appreciate this since I went in after church wearing a suit and wht shirt. The attendant who walked up said I can go the restroom and wash up and left. So I had to bring back a hand full of dry and damp towels to wipe down the box. Not what you would expect on a $260 faucet.They still give veterans a discount provided it is not on sale. And if you sign up, they send you a little bar code strip you can attach to a credit card. (Be sure to place it close to edge opposite the chip, and near the middle. Look a card reader at gas station to exactly where to place the strip or it may not work in some pumps.

Even though I live on the deep north side of Kokomo, I will go out of my way and drive to the south side Lowe's. The helpful and friendly service you get there can not be matched by such places as Menards.Most times I go in looking for a specific item and end up walking out with several others. Every single time I walk in there I feel like I am a valued customer. Because of the positive experiences I have shopping at Lowe's, is why I choose to boycott other places...like Menards. Thank you Lowe's.

Shopped at the Kokomo, indiana store after going many places "pricing" a gas stove. We closed on our first home yesterday and just went in looking for a stove n browsed other appliances. There were two salesmen/women that was NOT as forthcoming to assist us in our potential purchase until a Natasha Merriweather #1225650 noticed us. She walked with a cane and was so kind, helpful, and answered every question we had, she was very knowledgable and patient. I left there buying "all" new appliances!!! And I don't believe we would have had we not met Natasha. Paid in full and very happy meeting such a wonderful sales representative (it's been very rare finding sales Reps during this new move) and she made our day today! The only down fall from the sale is the wait on our "250.00" rebate we earned today. Stated it would be 6 to 8 weeks to receive??? We'd love to use that rebate towards another appliance range hood n microwave) but only with Natasha!!! We will not do business with anyone else there. She truly could be a mentor on how to treat your customers that's a fact! Is there any way we could get our rebate sooner? The ladies at the customer service desk (greeters) as you walk in (unknown names) were very friendly n willing to direct us to the department we were looking for with smiles, respect n brief conversation (great customer service as well). This is our first purchase EVER at LOWES and are very pleased. Best be keeping Natasha! She's a huge asset to your company!!! And were looking forward to working with her more.Thank youPatricia White

It was totally unsuccessful just like my last visit. I looked my products I needed up on line and it said there were two in the store, turns out no one could find either one. That was on this visit. A couple months back I went to get a specific lawn mower. The Web page said there were four in the kokomo store, two people looked ended up saying they couldn't find any in the store. So that's twice I've went for items that weren't available. Even the man looking for them said they are very unorganized

False warranty advertisement. At the end of September had a deck installed by Lowe's with deflective deck boards and now they are refusing to honor their one year warranty. Less than two weeks after the deck was completed I submitted a work order to inform them of the defective wood. My assigned project manager jay could never be reached and has never returned a single requested call back left on his voicemail. It’s now going on two months after submitting the claim and Lowes has yet to initiated contacted with me to resolve the matter. I contact Lowes Customer Support today to request an update to finally be told the defective wood is not an install or material issue, but a cosmetic issue, therefore the customer is responsible for the repair or replacement. Paid thousands of dollars to receive poor quality service, low grade materials, no accountability, and no respect or compassion.