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About

Lowe's Home Improvement is a home improvement store in Tacoma, WA.

Lowe's Home Improvement Review Summary

The summary was generated by AI, based on reviews.

Pros

This Lowe's location offers a wide range of products, including lumber, tools, and appliances. The staff is generally knowledgeable and helpful, making it easy to find what you need. The store is also well-organized and clean, making for a pleasant shopping experience.

Cons

Some customers have reported inconsistencies, with certain products being out of stock. The checkout process can also be slow, especially during peak hours. Additionally, some shoppers have reported difficulties with returns and exchanges.

Review Rating Chart

Google Reviews: 4.2/5

Yelp: 4/5

Facebook Reviews: 4.5/5

HomeAdvisor: 4.5/5

Better Business Bureau: 4.5/5

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Reviews & Ratings

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3.8
(1909 Reviews)
5
4
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1
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Kenny Sullivan
Kenny Sullivan -Google user
2 months ago
Extremely Rude customer service. Today I had the pleasure of meeting a real life Uncle Tom, name Paul. This man was so dismissive and aggressive that I almost had to walk out the door and to another store. I was looking to get paint, but...Read More
J T
J T -Google user
a week ago
😬ATTENTION MANAGEMENT!!!🥴 Directly south of the garden center. I'm fortunate that I missed these as I usually park within a couple of inches of the curb in order to give more room to my passenger side of the car. I hate door dings! 🤨
John Lee
John Lee -Google user
2 weeks ago
I went there today to buy a little giant ladder. Employee named "James" courteously explained every detail so well and treated me as if I were a VIP. He said today was his second day at Lowes and he was so sincere at his work...Read More
Bill B
Bill B -Google user
3 weeks ago
On April 12, 2025, my wife and I visited Lowe’s on Orchard Street in Tacoma to look for a new fridge. Ours, also from Lowe’s, had lasted 11 years. We spoke with Mr. Francis Daly in the appliance section. He knew the products inside and...Read More
Krissm Acosta
Krissm Acosta -Google user
2 weeks ago
Huge shout out to Anna and Parker in the garden department. Anna is such a great person and totally deserves a raise. She helped me find a bunch of flowers for DD and her resilience and patience is priceless. I appreciate it! Please send them...Read More
beckibeetle
beckibeetle -Google user
a week ago
Chris helped us buy a new washer and dryer. He was honest, patient, and friendly. Efficient too, it didn't take very long and was delivered and installed quite quickly. Thank you, Chris!
irene jolly
irene jolly -Google user
a week ago
The store map was wrong, they were moving stuff. The person who tried to help me couldn't find the item even though I was showing him the picture and gave him the item number. But I found it and the price was reasonable.
Tyrone Pugh, Jr
Tyrone Pugh, Jr -Google user
3 weeks ago
Normally, I don't write reviews, but for this one, I had to write one. I requested for assistance three times when I was at Lowe's on Orchard Street, and each time I waited for around ten minutes without receiving any assistance. I'm not sure...Read More
Matt Mitchell
Matt Mitchell -Google user
5 months ago
While I have enjoyed using Lowe’s for home improvement needs for decades, I recently attempted to purchase an appliance (a range oven). I recommend never using Lowe’s for appliances ever. We’ve had to return two ovens, with the last team refusing to install the range...Read More
Katie Martin
Katie Martin -Google user
2 months ago
Don't bother going here. I had 3 different people approach me to open a lowes credit card. But when I brought an item up to the cashier that had an incomplete bar code, she refused to get me one that did, look it up, or...Read More

Features

Service options

check icon Curbside pickup
check icon Delivery
check icon In-store pickup
check icon In-store shopping

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Offerings

check icon Assembly service
check icon Repair services

Planning

check icon Quick visit

Recycling

check icon Batteries
check icon Electronics
check icon Light bulbs

Payments

check icon Checks
check icon Credit cards
check icon Debit cards