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Lowe's Home Improvement in Carlsbad

3.8 (1214)

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Lowe's Home Improvement is a home improvement store in Carlsbad, NM.

Lowe's Home Improvement Review Summary

The summary was generated by AI, based on reviews.

Lowe's Home Improvement offers a wide selection of products for home projects, with helpful staff and clean store aisles. Shoppers appreciate the organized layout and prompt customer service, although occasional wait times at checkout and limited stock on some items are noted. Overall, it’s a reliable choice for home improvement needs, with most customers satisfied with their experience.

Review Rating Chart

Google: 4.2/5

Yelp: 3.6/5

Facebook: 4.1/5

Trustpilot: 3.8/5

Birdeye: 4.0/5

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Reviews & Ratings

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3.8

(1214 Reviews)

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Ramon Portillo -Google user

6 years ago

You can find just about anything here. Good place to shop for all you needs. They stay busy but the employees are willing to help you out if you are looking for something you can't find. They have lots of stuff on sale....Read More

Nadya Maples -Google user

2 weeks ago

Nice place with everything I need house-wise.

Tony Bautista -Google user

a year ago

I love Lowes! They always have anything and everything to choose from!

JESSICA MENDOZA -Google user

7 months ago

Cristina at the front register is very friendly and extremely helpful, making our visit that much more pleasant. A true gem!

Troy Cooper -Google user

a month ago

A lady named Donna who works in the garden section was extremely helpful when helping me pick out small plant pots for my venus fly trap and succulents. Thank you for the exceptional service I received.

Ragina Gibson -Google user

a month ago

I wanted to take the time to express my appreciation and gratitude to the staff at Lowes of Carlsbad . From the time we walked into the store the staff was amazing. We worked with Renè the store manager, Isaac and Priscilla. It was a...Read More

Annalyssa Mansell -Google user

2 months ago

Greatly appreciated all the help, professionalism, and support we received from Andrea while fixing our order. She turned a frustrating unorganized situation, into a enjoyable visit. We look forward to doing more business here.

Eddie Dees -Google user

4 weeks ago

Store was clean and well stocked, especially lawn/garden tools.

Jennie Hedrick -Google user

3 months ago

I can usually find what I'm looking for. Employees are very nice.

Brad Domangue -Google user

a year ago

I ordered a washer and dryer combo from the Lowe's App. I checked in when I left my house to pick it up, when I arrived at Lowe's, Megan and Chloe had it waiting for me. I asked them if I could take them out...Read More

junior ruiz -Google user

Edited 9 months ago

So I own we do it all handyman services in Carlsbad And I go into the store all the time sometimes 4 times a day and every time we walk in we are Greeted by either Cynthia or Gary or Joe or Jennifer and They...Read More

Alexander Gonzalez -Google user

a year ago

My parents are at Lowes this afternoon shopping for a new refrigerator. I live in New York, my parents called me while they were shopping. I spoke with an employee Billy who initially made contact to provide assistance. Billy was a gentlemen throughout his interaction...Read More

Ant Val -Google user

7 months ago

Every time I go there, there's always plenty of material available. The cashiers are very friendly and the associates are there to help you find items that you need.

Cindy Rhodes -Google user

Edited a year ago

This is a very bright airy store with a plethora of home improvement supplies. Their selections are vast and varied, and it's easy to find products via their website: just plug in your preferred store and search for the product, and the product location pops...Read More

Lasonya Young -Google user

2 years ago

Was needing a key copied. Have sent several people to get one, everyone returned to say different reasons it didn't happen. A friend told me Lowe's. 3 keys made all worked great. Thanks Lowe's

Andrea Lewetag -Google user

3 years ago

Was helped by an employee named Jeremy who was super friendly and incredibly helpful. He seriously went above and beyond to help us load a very big order which would have taken my boyfriend and I much longer if he didn’t. We live an hour...Read More

EyesOpen -Google user

2 years ago

I had the best experience going into Lowe's last Friday evening before coming back to Artesia. I was checking out prices for a new refrigerator just to get an idea. A young sales clerk came up to me within 5 minutes and helped me out...Read More

jennifer gabaldon -Google user

3 years ago

My absolute favorite pastime given the lack of options location wide. If anyone is into DIY and tools and more tools and everything else Lowe's is the place to be. Excellent customer service Management always very respectful and courteous to meet the needs of the...Read More

Omar Machuca -Google user

2 years ago

Rating: ★★★★★ (5/5) Lowe's is undoubtedly a home improvement retailer that has perfected the art of providing exceptional products, a vast selection, and top-notch customer service. As a seasoned customer, I can confidently say that Lowe's is a one-stop-shop for all your home improvement needs. First and foremost, the range of products available at Lowe's is truly impressive. From the moment you step foot in the store, you are greeted with aisles upon aisles of tools, appliances, lighting fixtures, plumbing supplies, flooring options, and so much more. Whether you're embarking on a simple DIY project or tackling a full-scale renovation, Lowe's has everything you need to get the job done. Furthermore, their online presence is equally impressive, allowing customers to conveniently browse and purchase products from the comfort of their homes. One aspect that sets Lowe's apart from its competitors is the knowledgeable and friendly staff. Every time I've visited a Lowe's store, I've been met with courteous associates who are eager to assist. Whether it's guiding you through a particular project, providing expert advice on product selection, or answering technical questions, the staff at Lowe's go above and beyond to ensure you have a positive experience. The pricing at Lowe's is reasonable, especially considering the quality and variety of products available. They frequently offer competitive prices and promotions, making it easier for customers to find excellent deals. Moreover, Lowe's price matching policy ensures that you're getting the best value for your money. Another noteworthy aspect of Lowe's is their commitment to customer satisfaction. Returns and exchanges are hassle-free, with the staff readily available to assist with any issues that may arise. The store's well-organized layout and clear signage make navigating the aisles a breeze, saving customers valuable time and effort. Lowe's also recognizes the importance of technological advancements in the home improvement industry. Their user-friendly website and mobile app allow customers to access product information, check stock availability, and even plan their projects with interactive design tools. This digital integration adds convenience and enhances the overall shopping experience. Lastly, Lowe's community involvement and environmental initiatives are commendable. The company actively supports various local charities and organizations, demonstrating a genuine commitment to giving back. Additionally, their sustainability efforts, such as energy-efficient product offerings and recycling programs, contribute to a greener future. In conclusion, Lowe's is an exceptional home improvement retailer that excels in every aspect. With an extensive product selection, knowledgeable staff, competitive pricing, and a commitment to customer satisfaction, Lowe's stands tall as a leader in the industry. Whether you're a DIY enthusiast, a homeowner, or a professional contractor, Lowe's is the go-to destination for all your home improvement needs.

Deanna Lovelace -Google user

5 years ago

The team at Carlsbad we’re very helpful in helping me swap out a refrigerator that was purchased online and damaged in shipment. Johnny Avila in receiving worked diligently through to fix the problem by finding me a new one as soon as possible. Two days...Read More

David West -Google user

3 years ago

My visit to Lowe’s was pleasant. Spring flowers and plants are cropping up. Found the parts I needed without issue. Staff was helpful and all around was a great trip.

Mackenzi Contreras -Google user

3 years ago

I want to thank Esmeralda for her amazing help today. She made our job so much easier! She did an amazing job with customers! This girl deserves a raise!

Will -Google user

4 years ago

The Lowes in Carlsbad NM is nice. The staff have been helpful and always have been able to help.me find what I'm looking for and solutions. Today they helped me find a way to anchor my trampoline. They have never disappointed me.

Rose Porter -Google user

3 years ago

We just moved here. We have been checking out places like Walmart and some restaurants Lowes was the only place that didn't profile my husband and I. If lowes sold groceries we would be there. Lowes people have Great customer service special...Read More

Jack Sewell -Google user

6 years ago

Always in stock. I check with their ap on my phone and I'm directed to the correct locations. Associates take me to the right location if I cant find something. They dont just point me the way! Like the veterans discount too! Wish more businesses...Read More

Ashlee melendrez -Google user

5 years ago

My husband & I went in to Lowes last night to purchase some tile. A young lady by the name of Shyrley helped us out & was awesome. She was very knowledgeable, upbeat & over all just great at her job. Lowes definitely needs more...Read More

Earl Diggs -Google user

Edited 6 years ago

First off great selection of tools, very organized store, good selection of lumber, tiles, carpets, you get the point. Second the people, very friendly service and good customer service. Great place for home improvements, Thank you Lowe's.

Clinton Call -Google user

7 months ago

One of my second homes I swear great place to shop

DanaMarie Henderson -Google user

6 years ago

SHAUNA a Lowe's worker was extremely helpful today. She help me find a lot of the items I was looking for. She also help me set up an appointment for a project. She is the represents how an employee of Lowe's should give great customer...Read More

Jay Brothers -Google user

7 years ago

Renee over in doors is very helpful and knowledgeable about everything. She will go out of her way to make sure your getting the right product so you dont have to but the one trip. When i go i onky work with her.

Features

Service options

Curbside pickup

Delivery

In-store pickup

In-store shopping

Accessibility

Wheelchair accessible entrance

Wheelchair accessible parking lot

Offerings

Assembly service

Repair services

Planning

Quick visit

Recycling

Batteries

Electronics

Light bulbs

Payments

Checks

Credit cards

Debit cards

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Lowe's Home Improvement in Carlsbad

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