I’ve been attempting to order flooring for my home. Initially, my husband and I were going to do it ourselves but after having our order delivery changed multiple times, we decided to just have it installed instead because we ended up having some extra cash...
Read MoreI’ve been attempting to order flooring for my home. Initially, my husband and I were going to do it ourselves but after having our order delivery changed multiple times, we decided to just have it installed instead because we ended up having some extra cash to pay someone. We cancelled the order for our own and went through the website for having the professional install done. The people who came out to measure were great and came out when they were supposed to. We were then supposed to have an associate call us with a quote. I was giving it some extra time due to the holiday and it being summer so we were just approaching a three week mark since we had the measurement done and I had planned on calling to check on the project this past Monday. On Monday, I received an email asking me to fill out a survey about why I declined a quote I never received. I called the number provided and they put me in charge with the person handling my quote, Marnie. They transferred me to her desk and I got voicemail so I left a message requesting a call back which I never received. They gave me her direct line at that time so I proceeded to call again on Wednesday after no response and got no answer again. The email said you can try the local store if you have issues so I’d planned today to do so, but figured I’d call one more time. This time I got ahold of Marnie who was very accusatory on the phone stating she had attempted to call me multiple times and clearly she had the correct number. I just stated I had no record of any phone call in my call history and maybe it was a glitch somewhere. Anyways, I finally got my quotes from her same day, and I attempted to go to the Wareham store to purchase my quote as I did not want to deal with Marnie anymore given my previous interactions. I spoke to someone at the customer service desk who sent me back to flooring saying she would call back and let them know I was coming. I head back there with my one year old and proceeded to stand at the service desk with no one offering to help me for over a half an hour. Eventually, I had to go because my one year old was having a freak out and would not tolerate being there any longer. I attempted to call the number that I had for the install again and requested a different associate than Marnie. The gentleman put me on hold for ten minutes to come back on and say they had no one else besides her that could help me but I could go to the local store for assistance. I’ll probably try the Wareham store again as I still want to get my flooring installed as I’m attempting to match my first floor and the floors are a Lowes exclusive product, but I feel like I am stuck in the episode of South Park where the characters are attempting to deal with the cable company and the cable company is being purposefully difficult.
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