Lowe's Home Improvement in Prattville

We personally haven't ever had any issue here. They are always friendly, except the normal few that you run into like at other stores that have an attitude for whatever reason. Other than that it is clean in there no issues finding things or getting help. Now the plants can be hit or miss sometimes

I tried to buy a fridge from Enterprise Lowe's and they wouldn't deliver it so I went online and I ordered one I did not know which Lowe's it was going to come from but I was told by the delivery man that it was coming here from Prattville so I wanted to leave a nice review The delivery Man were very polite and very efficient. Eric and Teri Thanks Guys ❤️ Beautiful refrigerator

We recently bought a refrigerator at this Lowe's on a busy Saturday morning. Honestly, this is probably the nicest Lowe's I've ever been in. There were plenty of employees available to help us from the appliance department all the way to check out. Everyone was very pleasant and the process was seamless and efficient. Even better, the refrigerator we were interested in cost $1399 online, but when we visited the store in person the price was $1199! Definitely a good idea to shop in person.

LOVE this store for the most part. They are short staffed like a lot of other businesses so have to wait occasionally to get help. Have to give shout out to Thomas ( normally works with cabinetry) and Nick ( works in garden center). These 2 gentleman are awesome! Both were great in helping me pick tile for my bathrooms and set up appt for Lowes rep to come measure and give estimate to have tile laid. Gave 4 stars as per above, due to staffing issues, had to go ask for assistance.

wonderful selection of flowers, but the young man at the cash register didn’t bother to help me load my soil after I asked if I could switch from a normal cart to a flatbed. I was carrying my fussy baby with one hand and trying to do everything else with the other. After buying over $150 worth of garden material, you’d think he would help. Instead he just watched me struggle while I moved the mess he created on the flatbed to be able to fit the two bags of soil and the 5 plants he didn’t bother to help move from my cart. Instead he just went to the customers behind me and started scanning their items. Two employees at the registers and not one of them could bother to help me. I understand they don’t HAVE to help me, but come on, isn’t that kind of your job? Common courtesy isn’t so common anymore!

Lowe's Prattville store staff are absolutely awesome. The in-store team is helpful, knowledgeable, and truly makes shopping an enjoyable experience. I had high hopes for my purchase after receiving such great assistance selecting my appliances—a refrigerator, washer, dryer, dishwasher, and stove—on November 23rd. Unfortunately, the delivery and post-purchase experience was a completely different story. On December 15th, I received a text saying the dishwasher would be delivered early. The installation was perfect, and the installer was fantastic—probably the best part of this experience. However, the issues started with the rest of the delivery on Christmas Eve: Refrigerator: The delivery team claimed they couldn’t remove the doors of my Samsung refrigerator to fit through my doorways, even though the doors could be removed; which I verified along with the dimensions through the manufacturer. As a result, the fridge was taken back, and I had to return to the store to sign for a refund. Washer and Dryer: While these were delivered and hooked up, the team failed to connect the water line to the dryer for the steam function. I only discovered this when my wife tried to use it days later. Stove: A week before the scheduled delivery, I was told it might not arrive on time, and it didn’t. Another delivery date was set for New Year’s Eve, but the stove never showed up despite receiving a confirmation text the day before. To resolve these issues, I had to repeatedly contact Lowe’s Montgomery (where my items were being handled) and eventually returned to the store to request refunds for the stove and refrigerator. The entire process has been frustrating and time-consuming. While I greatly appreciate the professionalism and support from the in-store team, the delivery process and lack of follow-through were unacceptable. I sincerely hope Lowe’s addresses these service gaps. If the delivery process matched the in-store experience, this would have been a five-star review. I’ll consider shopping here again only if significant improvements are made. , washer, dryer, dishwasher, and stove—on November 25th. Unfortunately, the delivery and post-purchase experience was a completely different story. On December 15th, I received a text saying the dishwasher would be delivered early. The installation was perfect, and the installer was fantastic—probably the best part of this experience. However, the issues started with the rest of the delivery on Christmas Eve: Refrigerator: The delivery team claimed they couldn’t remove the doors of my Samsung refrigerator to fit through my 29-inch doorways, even though the doors could be removed. As a result, the fridge was taken back, and I had to return to the store to sign for a refund. Washer and Dryer: While these were delivered and hooked up, the team failed to connect the water line to the dryer for the steam function. I only discovered this when my wife tried to use it days later. Stove: A week before the scheduled delivery, I was told it might not arrive on time, and it didn’t. Another delivery date was set for New Year’s Eve, but the stove never showed up despite receiving a confirmation text the day before. To resolve these issues, I had to repeatedly contact Lowe’s Montgomery (where my items were being handled) and eventually returned to the store to request refunds for the stove and refrigerator. The entire process has been frustrating and time-consuming. While I greatly appreciate the professionalism and support from the in-store team, the delivery process and lack of follow-through were unacceptable. I sincerely hope Lowe’s addresses these service gaps. If the delivery process matched the in-store experience, this would have been a five-star review. I’ll consider shopping here again only if significant improvements are made.