I bought a Craftsman table saw, but when I got it home, I found multiple parts to be missing from the box. Needless to say, I wasn't thrilled, but upon returning it, the customer service associate Kathy, turned my negative experience into a very positive...
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I bought a Craftsman table saw, but when I got it home, I found multiple parts to be missing from the box. Needless to say, I wasn't thrilled, but upon returning it, the customer service associate Kathy, turned my negative experience into a very positive one. She was kind, patient, understanding and very helpful. She aided me in exchanging my faulty table saw for a brand new one and even inspected the box with me to make sure it had all the required parts. It was much appreciated!