I come to this shop out of convenience because it's closest to my home. Every time I have them repair something I leave unhappy. It takes for me to speak to the owner every time before the job gets done right. This last time I...
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I come to this shop out of convenience because it's closest to my home. Every time I have them repair something I leave unhappy. It takes for me to speak to the owner every time before the job gets done right. This last time I took my car for inspection they told me I needed to replace one bearing, but I had to leave my car. Since I didn't make the arrangements to do that, I took it back the following week. I left it for the day. The guy working on my car called me to tell me that it was two bearings that needed to be replaced, not one. I thought it was a bit fishy considering he had inspected it prior and he had said only one bearing needed to be replaced. I went for it because I needed my car back. Got my car back the day after. As soon as I drove off the lot the break light wouldn't go off. Btw, I had the breaks done too. The tire that supposedly was making noise before I got the bearing replaced was making noise after it was supposedly replaced. I took it back to them and the first thing they asked is if i was going to leave the car because they didn't have time to work on it. These people think that we have the time in the world to keep taking time off our day to keep going back for work that should be done right the first time. That's why I had left them my car so that they would take their time to work on it. I called the next day to see if they were done with my car, and they said they were done since the day I dropped it off. So why wasn't it test driven? They had enough time to double check their work, but choose not to. These people may charge you the cheapest, but they also give you poor quality work. Now the owner is never there. It's the daughter who runs the front desk and her son that run the shop. The kid doesn't know what he's doing, and like the other reviews said, the front desk lady's attitude sucks. She has no customer service skills. Maybe because her dad owns the shop she feels she doesn't have to be friendly to people, but the bad service all around has finally made me reconsider looking for a new shop.