This is the nearest store where I could do a return of online items. The women working acted and looked less than enthused to be there. I get it. It's a job, but I worked for Ann Taylor a bunch of years ago and though...
Read MoreThis is the nearest store where I could do a return of online items. The women working acted and looked less than enthused to be there. I get it. It's a job, but I worked for Ann Taylor a bunch of years ago and though it was a job I kept my attitude friendly and helpful. In a sense, they were unprofessional. No one greeted me or any other customers.
The woman who seemed to be the manager at the time, stood behind the register and rather than paying attention to the few customers in the store, looked at her phone a few times. When it was my time to do my returns, the younger lady was friendly enough. She needed help with an exchange for me. Manager noticed the young lady needed help, and came to assist. Mgr didn't greet me, just proceeded to tell the young lady what to do. Basically, not one hint of recognition that there was a customer at the register. On my way out, no one said a word. The lack of customer service is disappointing for an Ann branded store.
The store was clean and displayed well. It's a small store so some of the displays were cramped.
In-store pickup 
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