Spent $895.00 for this sofa, part of a more than $4,000 purchase. It's been in use by one person for less than four hours a day for 71 days. No children and no pets. Living Spaces is proud to say that this condition is within...
Read More
Spent $895.00 for this sofa, part of a more than $4,000 purchase. It's been in use by one person for less than four hours a day for 71 days. No children and no pets. Living Spaces is proud to say that this condition is within their guidelines and that I am experiencing buyer's remorse! Any buyer's remorse would be related to the extremely poor quality of this sofa. Not only a shocking response for Jocelyn, but ignorant and disrespectful, as well. I have this response in an email from customer service supervisor, Jocelyn in the corporate office. Cushions are all distorted, seams on cushions are distorted, and fabric on cushion is stretched. No refund. No exchange. No warranty claim permitted. Yup, I have it all in writing - see photo - and clearly, grammar is not her strong suit! Jocelyn was not-smart enough to put this all in writing. Her email is going to the corporate office, but I suspect such bad customer 'service' may stem from the top. Caveat emptor - shop elsewhere if you want quality furniture. I would expect this from a $300 sofa!
REPLY TO OWNER: I have emailed you, giving you one week from 21 Dec 2024 to determine whether you will honor my request for a refund for the poor quality sofa you sold me for $895. Your decision will be reflected here.