I purchased a refrigerator from Little John’s Appliances in 2022 with a 90-day warranty. Freezer failed within 10-months of operation. Called Little John’s, knowing the refrigerator was out of warranty and expecting to pay for the repair. They were quick to respond...
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I purchased a refrigerator from Little John’s Appliances in 2022 with a 90-day warranty. Freezer failed within 10-months of operation. Called Little John’s, knowing the refrigerator was out of warranty and expecting to pay for the repair. They were quick to respond and I paid the $150.00 dollar repair job. Less than 3-months later, freezer fails again. Called back to see what they can do for me and was treated very rudely and was told that, “they do not warranty their repairs and maybe I should call somewhere else, as they don’t do things for free.” First off, I never asked for them to do the job for free; I was very polite about the whole thing considering. I did however expect some discount, as I just had them out to make the same repair to the freezer. I was told someone would get back to me and they never did. In my opinion, this is extremely poor business practice and a great way to lose repeat and referral business. Original cost of the refrigerator was 350.00 and repair was 150.00. Within a year, the product Little John’s sold and repaired failed twice; when you are unwilling to take any responsibility and help out a repeat customer, not only do you lose that customer, but you will then lose additional business when potential customers see what type of business you run with reviews such as these. In business, sometimes you have to make exceptions and take care of your customers when things don’t go right, otherwise Karma will come back to you. If you need to purchase an inexpensive appliance or have one repaired, with some type of guarantee, avoid this business, as they are unprofessional and unethical at best.