I highly recommend Lithia Springs Ford for both Sales and Service! My family has purchased 4 vehicles from them over the last 5 years, and we’ve taken our vehicles to them for maintenance and service needs. Each time, we are greeted by everyone and are...
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I highly recommend Lithia Springs Ford for both Sales and Service! My family has purchased 4 vehicles from them over the last 5 years, and we’ve taken our vehicles to them for maintenance and service needs. Each time, we are greeted by everyone and are always treated with kind, knowledgeable respect from the employees, and kept informed on the status of our vehicles. Every employee there works as a team to meet our needs and as a customer that means so much! We’ve recently had to tow one of our vehicles to another Ford dealership for warranty repairs and discovered not all dealerships are up to par with Lithia Springs Ford! Great job Lithia Springs Team for setting that customer satisfaction bar so high! Today I visited Lithia Springs Ford again to trade my beloved Mustang. Once again, the customer service from everyone I encountered was top notch! Jose, my salesman was amazing, so personable! He was so kind when I was test driving and so informative and attentive to all my questions today- that’s huge! He made sure every part of my experience was seamless! Tim in finance was extremely helpful to me as well. He remembered me from our previous trades and was very kind making the financial part so easy to navigate. Joel, the Sales Manager, was extremely helpful greeting me when I arrived and made sure everything about my experience stayed on track to quickly get me back on the road in my new Maverick! Tom was amazing to jump in the car with me and quickly get my Ford Pass going - also teaching me things I had no idea of, like “Okay Ford, take me to…” voice commands! The SG Connect rep was helpful getting me prepped for the GPS app. All in all, the GM, Joey, has built an amazing team that I’m grateful for! They all truly care about customer satisfaction and unfortunately that’s not the norm at other dealerships!! If you need to trade, purchase or have service performed, go to Lithia Springs Ford where they value customers!!!