Lexus of Peoria in Peoria

Ask for Thom! I have to say I have had GREAT experiences with this dealership. Thom V. is hands down one of the best people to work with. Very experienced and professional. He will get the job done. And I love my new car! We have bought 3 Lexus vehicles from him so far, and more to follow. If you go to this dealership, ask for Thom! Thanks again everyone who worked with us.

I am very please with the entire buying process of this dealership. Michelle Howell is my Sales Consultant and since this was an out of state purchase, there was a lot of coordination required. Michelle stayed with me and accommodated my delays to make sure I got the vehicle of my dreams. She went out of her way to work with me on pictures and videos to make sure I saw everything about the car that I needed to see. She helped with the negotiation and also the transport coordination. Scott Saver in finance was very helpful in customizing my finance and warranty needs. I am very pleased with the level of service I received from this dealership but especially from Michelle and Scott. I also want to thank the Sales Manager (I never got his name) but with out his help and approvals, this sale would have never happened. The entire team here is customer focused and I couldn’t be any happier with the end result. My beautiful Corvette Convertible Grandsport is astonishingly beautiful. Thank you Lexus of Peoria and Michelle Howell.

Your one stop dealership! I had the best experience with Michelle Howell! She was attentive and not pushy. Her smile was genuine and she listened to us. She didn’t try to push her opinion on us. I cannot say enough of how great she was. I am still smiling writing this review one months later. Thank you Lexus of Peoria and thank you Michelle Howell. I am recommending you to all my friends 😉.

I really hate to edit my review, but felt the need to now nearly 3 weeks after my purchase. 😕To start, I still feel just as highly of Tania and Skyler who were the two people who helped us find the car we wanted and sold it to us. They made our experience absolutely amazing which is why I’d originally given Lexus a 5 star review. I also still would recommend buying a car here and working with those two! 😁Anyway, into why I’ve decided to change my rating.After Tania and Skyler worked with us, it was time to sign papers and work with the finance manager. We decided on getting a service contract before we left as having my new car covered was very important to us. We knew the car had a warranty(ties) but was told it was it had 1-2 years left, if I remember correctly. I didn’t know much about the original warranty, and that is on me for not researching better beforehand.However, I decided to do a little digging after buying the car about the warranties it still had. It was my first newer car, so I didn’t know much about what was covered and how long the original warranties would last. I called hyudai, the manufacturer, and discovered that my car was still covered fully for 3 years. The service contract we’d purchased lasted 6 years, but wouldn’t take affect till after the original warranties expired. So we’d be paying for it for 3 years before we could even use it. Knowing this, I decided to call to get the contract canceled 4 days after we purchased the car and get a full refund on it.I called Lexus and spoke to the man who sold us the contract and asked to have it canceled. He told me he’d send the file through email and I just needed to sign it. I didn’t hear anything else that day (Friday), or the following Monday. Tuesday I emailed again and asked for an update. I was told I’d have it by Thursday. Thursday I never got the email and didn’t hear anything. Friday, once again, nothing. Monday, nothing. At this point I was extremely frustrated at the lack of communication. I called the dealership manager who told me he’d make sure I got it that day. I didn’t get it. Finally, two days later, I received the cancellation form via email. I sent it back signed less than an hour later and am currently waiting to see if it has gone through and my service contract is canceled. It’s taken 2 weeks since I called originally to get the email with the form which I think is pretty ridiculous, especially since it was promised sooner.For anyone purchasing a car here, I’d say that if you’re going to get a service contract, research on the warranties BEFORE buying your car. If you do get a service contract be very sure you want it because it’s been an extremely difficult process to cancel it when it should’ve have been.When I left that Monday afternoon after buying my car, I also left a 5 star review as that part of my experience was wonderful, and I was very pleased with how everything went. I am unfortunately lowering my rating now though as the lack of communication, the feeling of no longer being important to the company after I made the purchase, and the process for cancelling the contract being so drug out has changed my view on this dealership. I really feel like this situation could have been handled so much better and had it been I would have never changed my review. 🙁We are very happy with our car though! So there is that! She’s beautiful and has been so much fun to drive! Hopefully if we come back we have a better experience next time. 😋

Had such a great experience getting my first Lexus. I had the pleasure of working with Danielle. She met every expectation and truly understood me. I really appreciate the experience that was given to me. Everyone there was extremely nice. Danielle has followed up with me since purchase and answered any questions I had. I am extremely pleased with my Lexus experience. And I love my car. Lexus ES 350

I had the best time shopping for cars with Danielle. She helped me with all my car needs! She was so sweet and thoughtful and listened to all my concerns about buying a new car! We were strangers when I walked in but by the time I walked out we were friends! My last car had tinted windows so she made an arrangement to get my new car all tinted just in a few days! I got to pick it up with new fresh tinted windows and a big red bow! SO happy I got to work with her!

Where do I even begin with my experience here. As soon as we walked in the door, we were warmly greeted by staff who were eager to sell cars. From my experience at other Lexus dealers, this was like a breath of fresh air. Chase and David were great to us and helped us get a car that we fell in love with for a great price. Very respectful staff who are personable and want to sell you a car. Can wholeheartedly say they earned a life-long customer. Great work Lexus of Peoria and a special shoutout to Chase and David.

March of 2023 I purchased a 2013 RX350 for ~$17k, a little over 6 months, and 13,400mi later I had to replace the entire transmission at Lexus of Peoria (no one else would touch it) to the tune of $7k! I was no doubt disappointed and financially hurt by this, but I accepted my fate. Then today (December 2024) they called me to see if I was “interested in trading in or possibly upgrading to a new car”. Out of morbid curiosity I ran the KBB and the vehicle is now worth less than $10k, meanwhile, I still owe ~$22k. Lexus, maybe check the service history of the vehicle you want to buy back before trying to get me into another one of your cars, huh? The knife is still in my back— thanks for giving it a twist. Give me a call in 50 months when this thing is paid off, and maybe then you can have it back.

Working with Bailey from 3 hours away and out of state has been such a good experience! He sent videos of every little spot on the Pilot that we are buying and has been very open and great at communicating. When we got there they even had our Pilot in the show room with a bow, which was such a fun touch! We definitely recommend them even if it’s a far drive!

Excellent Service !! My salesmen Thom was spot on treated me like a high end customer!Thanks Lexus of Peoria!! Love or Porsche !Wife’s 50th birthday gift really made her day special with the bow and showroom!Thom took the time to go over the electronics and features of the car after purchase — nice touch! Thanks The Raines Family!!

Jake Smith provided the best customer buying experience ever! Jake and Lexus of Peoria made the purchasing process easy from allocating a GX 550 Overtrail Plus to regular communications throughout the build period and finishing off with an efficient delivery. I highly recommend Lexus of Peoria whether you’re local or from outside of the Central Illinois market like me. I travelled from Indy to purchase from Jake and Lexus of Peoria.

I went yesterday, and when I walked in, Scott was right there to greet me!!! Told him I was interested in thr rose gold lexus,, and him and 2 other gentleman made it happen for me!!! My first brand new vehicle ever!! The customer service was A++,,, They treated me like they had known me for years!!!! I will never go to another car dealership,,, Highly recommend!!! Thank you again!!!!!0

I had a disappointing experience during my visit for an 11:30 a.m. service appointment on Dec 11. Despite arriving on time, the representative was assisting another customer during my scheduled slot. This led to a two-hour wait for a basic oil change and multi-point inspection. Although some issues were identified during the check, they were not addressed or replaced.Throughout the wait, my wife and I felt completely abandoned. There were no updates provided, which would have been standard if the service was taking longer than expected. Additionally, despite (I saw) other vehicles receiving complimentary car washes, my car was not washed—this is the second time I’ve been denied this service following maintenance.I drove nearly 1 hour and 40 minutes from home and even took a day off work for this appointment, only for the experience to be frustrating and disappointing. Lexus is known for its quality service, but this fell far below expectations. The treatment appeared biased toward certain customers, which was disheartening.Moving forward, I’ll need to rely on my local Toyota dealership for services, as this experience has left me questioning the value of visiting this location.

Can’t say enough about my experience with Lexus of Peoria. From the start the Manager Scott and my salesperson Evan were extremely helpful and genuine. There were no pushy sales tactics as in the other dealerships I had visited. Throughout the entire purchase experience their expertise and quick response time whether on the phone, text, or email made me feel at ease giving them my business. This dealership is a true example of what all dealerships should strive to be. True Lexus service!

Rodney is one of the best assets of the Peoria Lexus Dealership. He is often the first and last face I see when bringing my vehicle in for servicing. He is professional, knowledgeable, efficient, and very personable. His integrity is unquestionable. I have faith and confidence that my vehicle has received exactly what it needs and no more when Rodney hands me the keys and sends me on my way. I met Corey, a new addition to the staff yesterday, and I believe he has a bright future with Peoria Lexus.

They provided excellent service for out of town buyer. Very nice sales people and they are not confrontational. They have a reasonable amount for trade in and gave pretty good price on car so all in all satisfied. Customer service is excellent.Special thanks to Evan (sales) and Skylar (manager) for the smooth buying experience.

We purchased a vehicle from here with known issues that the service team fixed for us before we brought the car home. The same issue was back and they were super accommodating with a loaner vehicle, and completed the repair for us at no charge. Rodney, Tina, and the service team are incredible. We will be back and we will always recommend Lexus of Peoria.

I stood around in the showroom for some time, and no one seemed very concerned about helping me. There were several salespeople sitting at their desks, so I walked up to one and said I would like to buy a car. I guess it was fortunate that I happened to go to Thom Van’s desk because he did a great job helping me decide on the vehicle I wanted. He was very knowledgeable and helpful.I was having my RX serviced while I was there. The service department is always great.

My salesman Bailey Crowe was great! I can’t say enough nice things about him. I will send any of my friends to him to buy a car. On the other hand the finance guy was a very pushy and we would have canceled our deal because of his attitude because we didn’t want to extend our warranty because of financial reasons. He didn’t want to take no for an answer and just kept pushing us and was rude to us. He said when you leave here don’t come back to us to fix anything because we won’t. He could have worded that a little nicer. We followed thru because of Bailey! Everyone else there was nice. Thanks i love my car!

I had a good experience on two fronts. The car is what it is, so that is not part of the review. 1) before giving me the vehicle, they said they would do a deep cleaning (it has a beige interior), which was nice. Beige needs some deeeeeep cleaning. 2) they said they would deliver the car to my home which is an hour away. 3) the negotiation was quick and not frustrating! Overall, good experience!

!!!!OUT OF STATE BUYERS BEWARE !!!!Where do I get started if I could give a negative review I would.I bought a car here on July 13th 2024, when I signed all the paper work with the finance manger Scott, he was to busy talking about how much money the dealership made rather than focusing on having me sign the correct paper work. I get a call 2 months later telling me the finance Manger forgot to have me sign some paper work to get my Plates filed. I understood and they fedex 2 day shipped them out to me. To my surprise when I opened it the papers weren’t only for my plates but other very important paperwork that makes me believe the deal didn’t even go through correctly since they didn’t have me sign like 5-7 sheets.Once I sent it back this happened around 8/20/24. I waited a few weeks then reached back out to my sales guy and he assured me that everything was fine and he is sure I would get my registration and plates within the time of my temp tags expiring on 10/11/24. I could never get a response from Scott the finance manger in the multiple times I called his desk always would go to voicemail. I then started trying to talk to other managers I finally got the response from the general manager Skyler. At first he seemed helpful and trying to help. For some reason he admitted that they had a Government agency in their dealership at some point because customers gave complained about this same situation. He told me Iowa is hard to work with. I could maybe understand that. But having 3 months to file paperwork then having the paperwork not signed that is 100% in them and not on the state of Iowa being hard to work with. From there he told me he would reach out to me the next day a Wednesday but never did. Then I reached out on Thursday and he was out on his day off. I reached back out on Friday. He then told me someone from their offices would reach out and give me an update. This was on Friday 10/4 which at this point my plates expire on 10/11. There is no way possible my plates would arrive before they expire. I continued to ask what they could do for me as clearly this was their mistake and negligence on still not sending in my registration. He continued to try and argue after I told him I would need a rental Car as this was my only vehicle. He told me the dealership would only pay a ticket and other cost if I got pulled over and given one. This baffled me that he would tell me to drive without a registration and if I got pulled over they’d cover it, I drive over an hour away from home. If I were to get pulled over a police officer isn’t going to allow me to drive my car and I would be stranded. I was tired of arguing with him and told him to have a good day.That same day I got a call from someone at their accounting office telling me the situation, that BARLEY ON FRIDAY 10.4 they sent my paper work to the third party filing company to be sent to the state of Iowa. SO STILL not filed, Just sent to the company who would do it. she told me at the soonest it would be 2 weeks for me to get my registration and plates.If you can avoid buying a care from here I would. The fact that they don’t take any accountability for their mistakes to make it right. I have spent multiple hours calling trying to figure this out and got the run around for over a month is insane to me. Company would get a negative rating if I could. They clearly only care and give proper attention while you’re buying but once you’re out the door they could care less.

The lady that picked my car up was very friendly. I asked to get my tire fixed and I believe I was charged for it, but when my tire started leaking again I realized it was not fixed. I ended up getting a flat tire and had to change it. Now I have to purchase a new one. I don't think I should have to pay for a service that was not provided.

I went into the car dealership looking for a car I found on a website, but it was already sold. I was slightly disappointed, but with the help of Michelle Howell, I found an amazing replacement car that had a good deal on it. I left happy with a new car, that I enjoy more than I would’ve with the other vehicle. It was an amazing experience and Mrs. Howell was very polite and reasoning

My sister purchased a car from here 6 months ago and still have not received the title. After sooo many phone calls and her getting transferred to someone new each time and no one helping her she asked me to help. I’ve tried calling them and after leaving VMs and no returned phone calls. I would not recommend this place. This is so unacceptable and frustrating that she still does not have a title. Look at other reviews of people having the same issues.

Regrettably, I had several issues with Lexus of Peoria. Of note, I was happy with the car I purchased and the sales process was quite good.The issues I had were after the sale. At first, I could not get anyone to address them! Enter the sales manager, David Desmond, Jr. He helped address every single issue like he was my personal concierge!I am a very happy customer now. I highly recommend this dealership despite the false starts I had.

Finance person tried to pass me a 7.99 interest rate & $1500 drop for trade in. They gave me a doc to sign without telling me the value was lowered. I questioned this, and they said it was a typo. They gave me an updated doc still $500 short. Questioned again- they say it’s due to market change.Car arrived to the lot in mid July, and I arrived for my appt on 8/7. I had been clear from the beginning about being out of town until Aug tho. They could have informed me about the drop before I got there in person. The value on car max was the same that it was when deposit was paid. I asked that they stick to the amounts we agreed on before I paid my deposit, and why I couldn’t just go through my current bank as it’s 5.25?My dad was helping me through the whole process, and they seemed to be annoyed at this. Toby was able to come back with 4.99 with another bank they work with usually, and gave back the extra $500 for trade in. It was a bit sus that they tried to give me 7.99 when 4.99 was available. Both are banks they work with, so wouldn’t both rates be compared before giving the customer a high rate?We were sent back to the finance guy who handles the paperwork. He said that he heard my dad was a major influence on this deal. He then made a comment on how I’m the one paying for the car, and not my dad. This was infuriating and completely unnecessary. My dad only wants what’s best for me & helped me get the best deal.I say how much I wanted to put on card (not a crazy amount- it’s a normal amount that every dealership I’ve ever worked with approves up to). They say the max is $2500 on card. If I want to pay more than that then I’ll have to pay the 3% fee. I’m like uh im not paying that? No dealership has ever had the nerve to do that. The finance guy says “yeah we’re not paying that either”. another unnecessary and rude comment. For some reason, we still proceeded with getting the car. I had to come back the following Monday with checks, an hour and twenty mins away, to be able to proceed with buying the car. He said since they’re holding the car for me until Monday, the deposit will be nonrefundable now.I came back with my parents on Monday (which they didn’t seem too pleased about. No pleasantry to my parents, no hello or how are you, nothing). We mentioned that we wanted to change up some of our payment numbers and cancel trade in now. Which I think is completely normal to change numbers and options around when making large purchases. The guys like, why don’t you make it easy for me and just write one check? We are the ones making a large purchase… We’re gonna look at what works for us, not what’s convenient for you. He didn’t explain what any of the papers were that I was signing. My mom asked what one of the documents means, and he didn’t bother to explain it.The finance guy had a cold and unwelcoming vibe, and I felt uncomfortable with him. I really wanted to cancel everything at this point, but the deposit was already nonrefundable. Once we were done with the paperwork/payment/financing, he didn’t even say thanks for working with them or that they appreciated our business.We thought that both plates will be mounted on the car. Get home, and find that the front one is not mounted…. Our fault I guess for not checking before leaving. They forgot to tell us it’s not mounted before we left. It’s a law that front plate is required, and now I’m driving around without it. I’ll either have to go all the way back to Peoria, or find someone to do it where I live.Extra star bc Toby was decent (minus the whole license plate thing), and Lexus offers two free maintenance services (which I found out about through an auto email from lexus).

first time coming into Lexus of Peoria, came to check out a vehicle with my brother, after taking a look at the specific Lexus we were looking to buy we went in and one of the salesman who my brother had previously worked with Evan was able to get us in and test drive the vehicle. It ended up being perfect in terms of what we were looking for, thankfully with the down payment we had ready it was a quick and painless process to get the financing done and on the road glad we were able to make it happen in such a orderly fashion

We had an excellent experience at Lexus of Peoria We had Thom as our salesman and his high level of service has not waned since he sold us our first Lexus in 2015 He has top knowledge of his cars and he makes you feel at ease because you can trust him implicitly We could call with questions after the initial visit and never felt like we were bothering him He is a definite asset to your organization ( David Secrest)

I wasn’t able to find the Lexus I wanted here in Omaha, so did a search and found the car at Lexus of Peoria!I had Jake as a salesman and he was Fabulous! He videoed the car for me and I felt like I knew him and was there in person even though I wasn’t! He was on it every step of the way and handled the shipping set up as well!!! I had no stress at all buying this car, even though I was an out of town buyer!Jake is a great asset to this Lexus dealership! Thank you Jake for all you did!!!Wendy McDoonnell