They are aces. I had been told by a guy at Bay Brakes and Tires that because my original lwheel lug nut key was damaged, unless I had some code for it, sourcing another was impossible, and the only option is to break...
Read MoreThey are aces. I had been told by a guy at Bay Brakes and Tires that because my original lwheel lug nut key was damaged, unless I had some code for it, sourcing another was impossible, and the only option is to break off all the original custom nuts/bolts and replace with standard wheel nuts/bolts.The cost of this downgrade was estimated at $150. Pursuing due diligence, I visited Lexus Monterey Peninsula Parts. I was in a fairly foul mood at this point and less than optimistic.I was greeted kindly and promptly at the counter by a young fellow named Christian. I explained the issue at hand as well as provided information regarding my original purchase of the vehicle from the Monterey dealership, but including the fact that I have no key code etc. . My delivery of this info was surely conveyed in stressed and less than relaxed manner. Christian was unfazed, smiled and immediately said, "No problem, I can help you -- back in a moment."He disapeared, promptly returning with a small case. He proceeded to patiently go through the entire box of 15 or more lug keys until he found the one that fitted. Throughout this painstaking process he was cheerful, pleasant and efficient.I have been in various jobs in customer service and sales over the years, and we have a saying that good service and good sales are always about "making the customers pain go away". Well, here is Exhibit A.Thank you Christian!
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