I have never left a review for a store before. But I am very upset over this stores return policy. I bought 2 pair of shoes here for a wedding knowing I would return the pair I decided not to wear. The store was running...
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I have never left a review for a store before. But I am very upset over this stores return policy. I bought 2 pair of shoes here for a wedding knowing I would return the pair I decided not to wear. The store was running a buy one get one 50% off. I know they only give store credit or exchange so I did this anticipating I would just return the unworn pair for a more casual shoe I know I would wear. When I went to exchange the lady told me because I got the shoe 50% off, it was final sale and they cannot do anything for me. No store credit. No exchange. So had I returned the more expensive pair they would’ve exchanged it. Upset the initial associate did not explain to me that the cheaper shoe was final. As usually when they explain the policy they only reiterate that that they only do store credit or exchanges within 7 days on unworn shoes. Must I add this was not an out of style shoe, a last chance shoe, or special discounted shoe of any sort. Someone make this make sense. I shop here often, but that will be the last time.