Landmark Chrysler Jeep FIAT in Springfield

****STAY AWAY FROM THIS PLACE****After buying 5 vehicles from this dealership, they rewarded my loyalty by selling my 18 year old daughter a LEMON. After having her Jeep Grand Cherokee less than 9 months, the transmission goes out on it. Their measly thanks to us was to offer a discount on the $10,000 it would cost to fix it. Nothing else. Illinois has a lemon law, and I have contacted the Better Business Bureau to report them. I urge anyone who has bought a lemon from this dealership to contact them also.

My friend Chip posted a picture of a 2021 Jeep Wrangler Willys Edition on facebook and I fell in love with it. I was very happy with my black 2019 Jeep Grand Cherokee, but I told Chip if he could get me a sweet deal on the red one that was sitting on their lot I would consider trading.At 11:00 am on Wednesday I sent Chip my information and by 5:00 pm that same day I was signing the papers on a Red 2021 Jeep Wrangler Willys !!I really had no intentions of trading my Jeep Grand Cherokee, but they gave me an awesome deal that I could not pass up ! My salesman, Troy Minton, was very professional and extremely knowledgeable about this Jeep. This purchase was by far the most pleasant experience I have ever had buying a vehicle. If you are looking to buy a new or used automobile, I highly recommend you do business with Landmark Automotive Group. I guarantee you will not be disappointed!

Super pleased with the service we received from Jeff in sales and Troy in financing! My husband and I had our two little ones with us and Jeff was so kind and helpful throughout the whole process! Also super friendly with the kids!Troy was very pleasant to work with in financing! One of the best experiences I’ve had when buying a car!

A 23 point inspection should include brakes. My rear brakes and rotors are bad. My truck was sent out as passed inspections . Only had it for 2 weeks, when I had to replace the brakes myself, because couldn't take it back to dealership was unsafe to drive. But took it back on the 10 of May. They want to change me over a $1000 dollars to put new brakes and rear rotors on. And that was per general manager. But said he would pay half. This is very very poor management. Take care of your customers. So inspect vehicles the correct way

Super Frustrating!!! I took my Jeep in for a passenger airbag recall. I initially noticed a plastic vent trim piece left in the tray above the radio. No problem, I snapped it back in. Later, I noticed a gap in the trim. After further examination, I found that they lost the screw that attaches the tray above the radio. I revisited the dealership to acquire a replacement screw. I'm not certain that it's related. I spent my Saturday taking the dash apart to try to fix the trim. It didn't take long to find some errors. One nut was tightened without the bracket under it. Another nut wasn't tightened all of the way down because it was cross threaded. It's hard to believe that a mechanic could make so many mistakes! Hopefully their other mechanics do better. Good luck!!!

I was in the market for a Jeep Wrangler, didn't want to pay full price for a new one and after visiting several other dealerships in central Illinois, I ended my search at Landmark Chrysler Jeep. My salesman Aaron Phillips actually found the perfect SAHARA Jeep Wrangler at an unbeatable price. I asked a lot of questions and am more than comfortable with my purchase decision. Within 2 hours I had the keys and was on my way.

It is really hard to believe it has been almost one year since I bought my first Fiat Abarth Spider with the help of Adam Koehler. Here I am healthier, more fit & trim -- ready for an even sportier accessorized Abarth. Two phone calls and a day later I am sporting an even hotter Roadster as if that was possible. Well it was only possible by the amazing salesperson Adam Koehler understanding my wants, and financial needs.All my positive comments from last year stand - with the caveat that as a returning buyer - it was like old friends. No games, bottom dollar price and great financing to boot! Not hard to see why customers keep coming back.Many thanks Adam and the whole Landmark team. Definitely will be back when it is time for new again.With greatest appreciation and recommendation.JasonLandmark Chrysler Jeep 5 - STARS and Top Shelf Service.In 1980 I bought my first Fiat 124 Spider - a great car for a college graduate. Sadly they stopped producing them around 1983 - but I had my fun sports car and drove it to death. Then in 2015 they re-designed and released the new 124 Spiders with a Japanese turbo engine. WOW!! I immediately bought a grey with saddlebag interior 124 Spider Lusso sight unseen - enjoyed it for 2-years and traded up for a 2018 Lusso Blue Mar (fantastic midnight blue color). Fun little car.On a whim... while a bit bored over the Christmas Holidays, I sent a half hearted inquiry - maybe it is time to upgrade my Spider again or maybe not. I am pretty happy with my sports car. I left an online message to Landmark asking about the Urbana style Spider in the same Blue Mar color. I received a prompt email and several calls back from Adam Koehler - sales rep.I was slow to reply as I was out of town for some of the time - I live in Missouri. I did reach back to Adam and let him know that I was fairly content, but if convinced might up grade. Adam worked to know me... my likes... and dislikes. That Blue Urbana had sold... I figured I was done. However, Adam worked with his supervisor to discuss my trade in; getting a great interest rate on a loan; and inquiring about something I hadn't tried before the top model Abarth Spider. I thought it was a bit too much sports car for me. I listened... got intrigued and found out I was really missing out on the best Spider yet.In less than a week, I have my Brand New 124 Spider Abarth - more power, sweet color and even more accents on the top model. I bought the Abarth yesterday... easy transfer of my current car; purchase paper work and out in my new car in less than 2 hours. Fantastic sports car in every way. No surprises in working with the whole Landmark team in Springfield, Illinois. Back home in Missouri everyone loves it.This morning, drove my hot sports car to work... no buyer's remorse here... quite the opposite... I am so glad that Adam persevered to reach me... and then offered top service to get my business. Adam seemed to know what I wanted more than I did. A great salesperson - kudos Adam. I am pretty happy right now... but I could be back in 2-years for an upgrade. You will be the first one to know. Cheers - Jason

I was very pleased with my salesman Bill. He was everything id like in a salesman, not overbearing, not pushy and over all seemed to care about my needs and happiness. I was a little annoyed with the idle time after paperwork and sitting around til I got to the finance office. I also wasn't happy with the cleanliness of vehicle when I got in it to drive home. It was not washed and definitely not vacuumed. Otherwise, I was happy and I would certainly recommend landmark dealership to anybody.

We bought a very nice used car from Landmark. We are pleased, and our salesperson, Garrett Wardell, was great. I’m giving 4 stars instead of 5 because all 4 tires flunked the coin test, so they need to be replaced ASAP. We asked for a discount on the car because of this. We were told that the car was already discounted, however we hadn’t seen anything online that said it was a special deal or the car was on sale.

Adam K was very kind, considerate and helpful. Helped us to see that we needed to upgrade and we are very thankful for his efforts in making it happen. He is great at his job!!! Especially appreciated that he was patient and not pushy!! Also found the other employees to be kind, considerate and helpful. Will most definitely recommend Landmark Jeep Chrysler and Adam K. Thank you!!Since we have bought our vehicles have called several times to get service for one of our vehicles and we left several calls with no response also a couple of times when we did get someone they said we needed to get ahold of someone else, which we’ve tried to contact with no response. So far not happy with their service.

We had an excellent experience at Landmark. Something that stood out right away was that when we got out of our car, we were asked if we were there to see someone specific rather than be hounded immediately. I’d highly recommend asking for Joe Dunning.l as your salesman. He is knowledge, honest, and asks the right questions to try to find you what you’re looking for. We walked away with an amazing vehicle at a very reasonable price. Couldn’t be happier. We’ll be going back when it’s time to trade in our other vehicle.

Appalling mechanic work, and extremely slow.Ended up getting charged over half a grand to fix my Jeep which only was towed in having a problem starting.... after paying them in full, my vehicle broke down again completely two days after driving it off the service lot.Brought it back in and waited 3 more weeks without a vehicle while it sat in their shop..... they finally told me my engine was 'destroyed' and needed to be fully replaced- for another $4500!So I paid $600 basically for nothing, NOTHING.... and will have to tow it back home. That is if they didn't wreck my engine.No loaner car, stranded a month with no transportation..... calls/messages ignored by managers, and when they do talk to you its nothing but lies. Worst mistake taking my Jeep there for service, ever!

Great buying experience. I was led, by friendly and personable salesman Charlie, to the perfect vehicle for me. Charlie made my buying experience pleasant and easy. Everyone from the salesman to the finance department were nice, friendly and professional. The vibe and atmosphere of Landmark is that of kindness and care. Multiple staff members greeted me and offered hospitality as they busied about the dealership. I felt like I was appreciated as a customer and was handled with much care. Thank you landmark team! You are all stellar.

If I could give zero stars I would. These jokes tryed to defraud me on a warranty for a used vehicle. Sold me the warranty per their recommendation only to find out when I needed it, it didn't apply to my vehicle due to upgrades that were on it when purchased. To say landmark is shady is a understatement. I'll drive hours before I visit any landmark location. Specifically the jeep fiat Chrysler side.

If I could give negative stars I would. I Had started the buying process with them and was hoping to go home in a car. We make a deal get the payments arranged and I’m told the payments are going to be just under 600 after everything. I take the car home and I come back the next day to finish signing and suddenly the car jumps in price to 850+ a month with nothing else added and the term is shortened on me. Scummy place to make a deal and then suddenly try to switch it around on you. Waste of my time, money, and gas.

I was completely satisfied with our salesman Garrett Ward. He was a pleasure to work with. I feel they are very lucky to have himWhat I am completely unhappy with is when I got home with my vehicle. It didn’t want to start the next day. I texted Garrett to let him know and he would let his manager know.I needed to use my vehicle for my business this morning. So, We had to replace the battery, the vehicle needs a oil change. When I asked for my switches on the side of the seat to be fixed (which was done), but when the seat was fixed the seat itself was broken in the process and the back part of the seat is now sunken in.I feel the battery being bad, no oil change and a broken seat is very unsatisfactory. For these 3 reasons it is unluckily I will purchase a vehicle from your establishment.Lori Long

This was one of the worst dealership experiences in my life. I provided all information and even informed the dealer I was credit challenged. They guaranteed financing and I came and test drove a beautiful Chevrolet Equinox. I called the same day at 2 to bring the car back to finish financing and was told my deal didn’t fall through 😕 I was told to keep the truck for a few more days that turned into 2 weeks and no work was done on my deal. They started the process of pulling my credit score AGAIN. I have had that Equinox for 2 weeks. I spoke directly to the GM today before work, he said it looks like someone dropped the ball and he was going to help me out. Walked out careless, no apologies and frustrated!

If i wanted a project car i would’ve bought one off facebook market place.. when i was test driving the car i was telling them all these problems, it was shaking and the transmission was slipping the salesman told me he’d have his team look at it I even asked the finance manager if it was gonna get taken care of they said yes.. kept texting asking when it was gonna get looked at and finally got in their shop for them to tell me things were wrong with it and they won’t fix it because they didn’t put in the price of sale. then later after telling them my car is horrible, they tried to put me in a new one with a new down payment, then finally had them look at my transmission and told me they fixed it. it took them 1 day to fix? well 4 months later. transmission is worse then ever and it only starts when it wants to. but won’t help me fix it even tho i told them and told them. im scared to drive my car and i pay for it to sit in my driveway

I was the victim of an accident which totaled my Jeep. My husband and I had bought both my Jeep and his van from Landmark with a GREAT experience and outcome so I decided to go back and try again. The first time Troy was the one that helped us out and he was AWESOME!!!He has moved to a different position so this time I had Justin who was absolutely AMAZING!!! JOHN also worked with me!!! I ended up with another Jeep and I have been back a couple of times and Justin has been wonderful about helping me learn all of the upgrades and the different things on the new Jeep compass Trailhawk!!! LOVE my Jeep and the staff is amazing to work with!!!

Where to begin. We stopped into Landmark on a Monday, and drove a used van we liked. There was some phony price of $27k listed on the 22' Pacifica, and (we) not knowing that their website had another price that was lower $24,890, which i learned later that evening, began to bargain with them. The sales rep came back with our best price is $26,500 plus tax, title, etc., and said "I won't make anything on this deal, but if you add the ceramic wax coat I will make $50 on the deal". You know the typical line of bull. We couldn't reach a deal, so we went on our way. Later that same day, we get a text saying the sales manager would do $24,900, out the door everything included for $27,500. We thought about it, and decided this was a number we could work with, again not knowing it was listed for less online only, and the rep was trying to fleece us earlier. We went back to Landmark, they again tried to add $350 for a brake light feature that flashes 3 times which we had to decline, made the deal, drove home, and realized there weren't any floormats, which they made right. We went on vacation a week later to Kentucky, and got a flat tire from a nail. In the process of changing the tire, realize there isn't a jack, lug wrench, or even a spare tire. A nice local guy named John stopped, and assisted us. I really can't believe this thing is missing all these items. My wife texts sales rep Bill, and he says "sorry this happened, but some of these used cars don't". Boy what service! This is a 2 year old vehicle with 65,000 miles on it, and I've got to gather these items before I feel safe driving my family anywhere again. Buyer beware, check it all out yourself, don't take their word for it. We like the van, just not sure "you always do better at Landmark ".

Justin R in sales and Brian in finance are wonderful and get the job done efficiently. Justin R did not pressure me in to a purchase I did not want - was honest with available selection based on my wants and needs in a vehicle. Listened to my concerns and helped get me in to a car that would give me peace of mind. Brian was able to get me approved and financed in the same day, was honest upfront and explained every document I signed before I signed it, and all the costs/trade in values. In today’s world buying cars can be overwhelming, the process was great with these two!

Spoke with Bryce in parts dept today! He quoted me the very same price as I got from every other dealer I called here in St. Louis but…when I asked him if he has a way to sell it to me cheaper, he offered me a price match if I did the leg work on the MOPAR site. Significant price difference! It never hurts to ask how a business can help you save money! Thanks, Bryce!! What a great experience!!

Great attention to the problem I was having with a problem with a tire. A screw was found in the tire causing a slow leak. A new tire has been ordered. I really thank everybody who helped me from the minute I walked, drove into the bay till I was on my way back to my office. KUDOS. GREAT JOB TODAY BY A FELLOW IN PARTS. took my dysfunctional Fob apart cleaned its innards, new battery , works like a charm.

If only a negative rating was an option... I brought my Wrangler in for service after some weird shifting and the check engine light turning on. At first I was very thankful that even though there were no appointments available in the next few days, the service advisor Kathy told me to bring it in a few days later and she would get it worked in. I was understanding that without an appointment I couldn't expect it to be a super quick turn around. Once my Jeep was dropped off, any consideration from the staff was completely out the door. There was absolutely no effort at communication, sometimes I would have to call 6+ times and leave multiple messages before I could get an answer, and at that it was a brief text not even a phone call. It took 9... NINE... business days before the issue was even diagnosed. I'm no mechanic but that seems pretty asinine to me. Once diagnosed a part was ordered and I was informed via text the turn around time on shipping was 5-6 days. I waited a week (now we're at the 2.5 week mark) to call and check on the status of the part. At that time I was told that both the service advisor and the tech were out and that if I wanted any kind of update I myself would have to call and check with parts and then ask parts to transfer me to a different service advisor to see if they could maybe tell me a status. I'm not sure why all of that was my responsibility, but parts didn't answer so it didn't matter much from there. The next day when I called to check I was told the part hadn't yet come and that it was set to arrive the next day, Thursday, and work would start immediately and should be done by the end of the day. When I called Thursday afternoon to check the status I was told by Kathy that the tech was working on it right that moment. She told me she would call me back to let me know if it would be done by the end of the day. Imagine my surprise when she called me back only to tell me that the work hadn't even been started, no mention of the fact that she had obviously lied to me on the previous call not 5 minutes earlier when she said that he was in the middle of working on it. I was assured that it would be started first thing Friday morning, zero acknowledgement of the delay or dishonesty, no surprise at this point. Friday upon calling midafternoon to ensure it had been started, as promised the day before, and see when I could come collect my vehicle, I was informed that both Kathy was out that day and someone tried to take my name and number to have Kathy call me back the following day. I declined and demanded to speak to someone else. At this point I was advised that the tech was also out, and again, the work had not begun. At this point I demanded to speak to a supervisor so I could recount the dishonesty, lack of communication, and blatant lack of decency. Monday morning, three weeks to the day after dropping my vehicle off, I was informed that work had finally been started and my vehicle should be ready by end of day. I received a call Monday afternoon that the work was complete but it would need to be kept another night to complete more test drives. Finally the following day I picked up my vehicle. When Kathy, the service advisor I had been dealing with for 3+ weeks, whose boss I had a very frank conversation with retrieved my keys and took my payment for my extended warranty deductible, not a single word was said about the time it took, the dishonesty, nor the absolute lack of communication. It will be out of pure desperation before I ever step foot on or near this joke of an establishment again, and I will not soon forget to remind everyone I know with a brand of vehicle under the Landmark umbrella just how absolutely atrocious their staff and customer service is.

I was in desperate need of a vehicle. I walked in and Mr. Chad Ginder was my saving grace. He listened to what I needed in a vehicle and kept my tight budget in mind. He found the perfect match for me and my family. The finance department worked to find the best loan option for me. I will never deal with another dealership. Hands down best effortless car buying experience.

Walking in I knew that I was probably going to be exchanging cars that day. And still I felt the pressure and the process you have there. I spoke with one sales person immediately after speaking with the shop manager. I was there to have my car looked at, but was told no and that I would have to wait at least a month. She was happy when I said that I was thinking about a trade-in. I was immediately handed off to Aaron who took me directly to , your newest employee on the sales floor. Learning that the car I was looking for was not available, we looked at other options. Once I settled on some thing I was interested in, there was no more discussion it was about selling the car to me and all the talk that goes along with that. They never told me what financing percentage I was going to be receiving. They never told me the total price of the car. The car itself was.” detailed” and I received it with no floor mats the windows were dirty and they put a half of a tank of gas in it. Since detailed it to what I would imagine a paid employee would be expected to do at the very least. I was handed off and handed off and handed off to sales people before going in with the finance person. I felt pressure from the moment I walked in the office. We were not going to discuss terms we were there to sign. And a $22K car turned into a $33K car. I never received a follow up call from any of the sales people. I was told I would be taken care of. Someone who says they recognized me there. When I bought my Chrysler 200 from your company, Martin Johnson took excellent care of me, and I was satisfied with most of the process then. This experience was much different.

This was my first time buying a new vehicle, and buying a vehicle all by myself. Evan L. made the process smooth and painless. I had tons of questions, and he patiently answered all of them. I wasn’t treated like a dumb-girl (like some places do), and they didn’t try to scam me out of money (like some places do because I am a female and went through the process without a male with me). Landmark and Evan L. will continue to be my go-to place for my vehicles!

I purchased a 2024 Jeep Grand Cherokee limited from Landmark Chrysler Jeep Fiat on March 21, 2024. My salesman was Justin Rouse. He was very knowledgeable and made my buying experience very pleasurable. I absolutely love my Jeep and would recommend Landmark Chrysler to anyone.Thank you Justin. It was a pleasure working with you.Marsha Matthew

If I could give this place negative 100 stars I would without a doubt!! Do NOT ever buy a car from this dealership. Even Hyundai is better than this and they are the worst. I bought a 2016 Chrysler Pacifica in 2019. I have this car serviced with this dealership (the one I bought it from) regularly. I call them at the end of November to say the check engine light is on. I’m told, sorry we are busy we can’t get you in until 12/22. I make the appointment anyway because I need my car fixed. It doesn’t start on 12/18 so I have to towed to the company. They don’t look at until the 21st and then tell me the engine is bad, and it needs a new engine. This….on a car that they have serviced from the beginning and only has 94,000 miles ion it. Would this still be a problem if they got it in earlier?! They tell me they have to tear it down and have the warranty company come out to inspect. I call every few days for 5 weeks and 2 days, and they haven’t even torn it down yet. Finally, they give me something to drive after my 4 year old needs staples, and I have to find a freaking ride to pick him up!!! They let me know the inspector is on the way. Here it is Feb 16th, and they need a 2nd more professional inspector and they want the car they loaned me back!! They tell me the warranty company will cover a rental for 7 days and after that I’m on my own. They are now blaming the warranty company when they had it for 6 weeks before tearing it down!! The manager told me that it’s the cost of having a car like paying for gas or oil changes. Are you freaking kidding me!!!!