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Laguna Niguel Hyundai in Laguna Niguel

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4.5 (1337)

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Laguna Niguel Hyundai is an used car dealer in Laguna Niguel, CA.

Laguna Niguel Hyundai Review Summary

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4.5

(1337 Reviews)

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Ashton VanZant -Local Guide

3 days ago

Edit: Finally got ahold of one of the sales managers who essentially told me they can’t do anything at all. Really disappointed in the experience. Also discovered today the car was sold with an open airbag recall…. Selling a car with potential safety issues??Mixed reviews...Read More

Ligia. -Local Guide

8 months ago

Extremely satisfied customer here! I brought my car for a recall, when checking in I was asked if there was anything wrong with the car. I mentioned a light that wouldn’t go away for years, I just got used to driving around with it on...Read More

Music Man

5 months ago

The last 3 oil changes on my vehicle have been unacceptable. Twice, I had to return the vehicle to the dealer because it was dripping oil on my concrete driveway. First time, dealer came to my home to clean the oil, second...Read More

Susan Sost

4 months ago

Researched my local, and not so local, Hyundai dealerships and found the car I wanted at Laguna Niguel Hyundai. The dealership is being remodeled but don’t let that scare you away. I worked with Arash and Garland. Both were friendly, no pressure, and professional. I...Read More

Rodrigo Valverde

a week ago

Our sales person, Mia, was wonderful, attentive, courteous, and informative. Alicia was very thoughtful as well. Helen and Chris in finance were the same way and willing to work with us until we were happy with our final decision to purchase a Santa...Read More

Vickie De Silva

2 months ago

Helen Seigel

a week ago

Working with Mike Nam was a pleasure. He offered informed assistance, was patient with our questions, and spent time showing me the basics of how to use the controls in my new 2025 Hyundai Tucson. There was no pressure to buy. His manager, Arsenio, was...Read More

Karlen Minasyan

2 months ago

I recently had my vehicle serviced due to multiple recalls, and I couldn’t be more satisfied with the experience. From the moment I arrived, the staff was incredibly friendly and respectful. They kept me updated throughout the process, ensuring I was informed about the status...Read More

Lucie Matton

a month ago

Recently my family and I were having issues with our car, we came in a couple times. Every time we brought the car in we were treated very well and felt like we were valued customers. They resolved our car's issues and they were extremely...Read More

Natalie Bernal

5 days ago

If you make an appointment, don't expect them to honor it. I waited half an hour only to watch the appointment that was half an hour after mine get served first. What kind of business are you running? I will go out of my way...Read More

sam a -Local Guide

a month ago

No words can describe the exquisite and exceptional service offers at this dealership. Professionalism, honesty, respect, kindness and caring is a standard practice for this dealership and its staff. I strongly recommend this dealership to those with a very High expectation that looking for an...Read More

John Kartunen

2 months ago

I dropped in on a Sunday Morning to test drive the IONIC 5. The Internet Manager, Arash, was available and handled the process. He is extremely personable and helpful. At no time did I feel any pressure to purchase the vehicle....Read More

Kevin Kang

3 weeks ago

I highly recommend working with Garland and Alicia. They gave me an incredible deal on a new Ioniq 5 EV in the trim and color I wanted, and they friendly and professional throughout the whole process.This was my first experience at a Hyundai dealership and...Read More

Kierstin Yang

4 months ago

We had an excellent experience with Alicia and the general sales manager, Garland! They genuinely listened to our needs and recommended a vehicle that was perfect for us. The entire process was seamless, and we never felt pressured or that our time was being wasted....Read More

Roozbeh Lari

a month ago

I brought my car to this dealership for an oil consumption test, and overall, it was a frustrating experience. Here’s what happened:1. Poor Communication: The service advisers didn’t return my calls, even after I left multiple voice messages. It was hard to get updates unless I kept following up myself.2. Loaner Car Issues: I was told that I could schedule a loaner car a few days in advance. However, when I dropped my car off for the first test, they said it would only take 2-3 hours (it actually took the whole day), and no loaner was provided.3. Service Concerns: After the first test, my engine started shaking. I brought it back, and Daniel Martinez checked it out, saying the spark plug wires were in the wrong order. However, this didn’t solve the issue, and I had to return again after driving just a few miles. I ended up paying $200 for an ignition coil (part only and no labor) , but I later found OEM parts are much cheaper online—$90 on Hyundai’s website or $100 for a set of four on Amazon.4. Lack of Follow-up: For the second test, I called ahead for a loaner car, but they said it would only take a few hours and didn’t offer one. I dropped my car off at 8 AM and expected a call in a few hours, but I had to chase them down. After leaving two messages for Martinez, I finally reached someone else who said they were waiting for warranty approval, which could take days. When I asked if my car needed to stay there, they told me it didn’t, so I could pick it up.5. Inconsistent Timelines: When I finally got warranty approval for an engine replacement, I received a loaner car. This time, I expected it to take at least two days, but surprisingly, it was ready in 3.5 hours. I’m not sure why routine services like oil changes always take at least two hours when they can apparently do more complex work in less time.While they did replace the engine, I’m still concerned about the quality of the repair. I’ve already noticed the tachometer dropping suddenly a couple of times.

Jonathan Ventimiglia -Local Guide

3 days ago

Went to dealer intending to buy an Ioniq 5 or Kona EV. Met first with Garland, their GSM, and he connected us with Alicia, a salesperson. Both Garland and Alicia were excellent. Alicia helped us test-drive both cars and was extremely pleasant...Read More

Pardis Asli

4 months ago

The best service!I’ve been with Laguna Niguel Hyundai since 2020 and have been happy with their service.This is especially true given my recent experience with the Service department due to my car issue, which ended up with towing to fix it at their dealership. All...Read More

Dawn E Hill

a month ago

I have my car for serviced at Laguna Niguel Hyundai and couldn’t be happier that I do! My 2018 Hyundai Santa Fe had been consuming too much oil between services so we started checking it every 1000 miles. We had the oil system...Read More

tobey miller

2 months ago

Laguna Niguel Hyundai was the most professional dealership I’ve been to. Everyone I came in contact with was very energetic and enthusiastic. Arash, my salesman, was the best. He was always in contact with me during and after the sale to assure...Read More

Sindy Provance

a month ago

Everytime I go in I feel like I'm talked to like I'm a stupid woman who doesn't know anything about cars and the process. If I bring something up I feel like the issue is dismissed. Never had a good experience at this dealership. Now...Read More

Noralynne Rudolph

a week ago

Over Labor Day weekend I decided to go drive the Hyundai Tuscan Hybrid at Laguna Niguel Hyundai. I have been thinking about getting a new car for over a year, but didn’t know what I wanted. I found the one I was interested through...Read More

Sunset Jules

5 months ago

We had a terrible experience with this dealership on July 15th. We took our car in for service and when checking in, were told that our VIN numbers didn't match. We stood there for 40 minutes while the tech ran back and forth to the car and kept shaking his head, saying there was a mistake. He said there were multiple VIN numbers indicated in the system, but we have been at this dealership multiple times so we weren't sure what the problem was. The service tech was not very communicative and just said it wasn't his fault and he would have to look into it. In the meantime, multiple people were dropping off their cars and leaving and we were told they would try to do the service but it would be 1.5 to 2 hours before they could do it. We asked to be put towards the front of the line since we were already waiting so long and he said they wouldn't do that. We asked for the manager since this was getting to be a frustrating situation, a long wait and at this point we had no confidence this tech would take care of the problem. No manager was available to talk to. I wanted to just leave at that point. The tech was getting irritated with us. We are the customer and he made us feel that we were at fault for getting impatient because of their computer error. We asked for our car back and he stormed out to get it. My husband made a remark that this is not acceptable the way we were treated and were told that we should leave then. Another tech that had nothing to do with the situation, said that he remembered us from before and that we caused a problem before and yelled at us to get out and leave. We had a previous bad experience when the service tech refused to rotate our tires at 8,000 miles, which was part of the service. We spoke up and of course, we're the bad guys for saying something. This tech had no place to say anything and wasn't there during the 40 minute wait and computer error that the dealer made with our records. The tech was rude and yelled at my husband and said he would call the police if we didn't leave. Unacceptable behavior from a dealer. We left and will never go back to this dealership. Bad service, bad communication, bad attitudes from several of the techs there. AND, the dealer put in a claim for the 30,000 mile service and is preventing me from getting my car serviced. This is fraud and I can’t believe the dealer would do that since they didn’t service our car. I've filed a case with Hyundai corporate for this and we will get this resolved. There are other options out there. Don't waste your time going here.

Maurice Saluan -Local Guide

2 months ago

Update: After speaking with Tim Bright, Service Department Manager, and GM, Garland Latta, this situation has been resolved to our satisfaction. We're grateful to both for their attention to this matter, quick resolution, and commitment to future improvements.Original: The absolute worst Service department I...Read More

Maryam Hosseini

3 months ago

I just signed a lease for a Hyundai Ioniq, and Mike made the whole process super easy. He was really helpful, took his time explaining everything, and made sure I got a great deal. Mike was chill, not pushy at all, and really made me...Read More

cindy lefever

4 months ago

I live in Northern California. While traveling in Orange County I took a chance on having my 1st service performed. I called several dealers and Laguna Niguel Hyundai had the best reviews. The service manager James G.worked with my time frame and completed the service...Read More

Yevgeniy Kharitonov

2 months ago

Such a bad experience. Although the salesman was very nice and went over the car and features and answered my questions, it went downhill after that. The manager, Helen or Helena, is a joke. No personal skills, no customer service training, and little desire to...Read More

Jesse Soto -Local Guide

2 weeks ago

I had a great experience purchasing a car from Laguna Nigel Hyundai. J.J. and Aaron were great and went above my expectations. If you are looking for a car, look for either of those gentlemen. They’ll take care of you. Special thanks to Aaron for...Read More

Nicole Jackson

2 months ago

As a former customer of Allen Hyundai, the new ownership and management for Laguna Niguel Hyundai leaves a lot to be desired. The lack of communication from the service advisors and management is nothing short of dysfunctional. I had a previous issue with my catalytic...Read More

Steve Pufpaf

3 months ago

I recently had the pleasure of working with Garland Latta, the General Sales Manager at Hyundai of Laguna Niguel, and I cannot speak highly enough of the experience. From the moment I walked on to temporary lot, Garland’s professionalism and dedication to customer satisfaction were...Read More

Santi Sugandi

3 months ago

A big shout out for Hyundai Laguna Niguel team! Especially Arash, Juan & Garland for restoring my faith in dealing with Hyundai dealer. It was a great experience, without the push and all day back & forth which was dreading and time consuming. And they...Read More

Michie Reigle -Local Guide

2 months ago

I really appreciate their friendly and quick service. They are super professional but yet friendly and funMy husband went to another Hyundai dealer in Corona and had a very bad experience.Laguna Niguel Hyundai dealer is totally different. Highly recommend!!

Features

Service options

Delivery

In-store shopping

Accessibility

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Wheelchair accessible seating

Offerings

Oil change

Repair services

Amenities

Gender-neutral restroom

Crowd

LGBTQ+ friendly

Transgender safespace

Payments

Checks

Credit cards

Debit cards

NFC mobile payments

Other

LGBTQ+ friendly

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Laguna Niguel Hyundai Review Summary