Reviews (804) 270-0933 Call Direction Website Photos About
Call Direction Website Reviews

About

Kroger is a grocery store in Henrico, VA.

Kroger Review Summary

The summary was generated by AI, based on reviews.

Pros

This Kroger location offers a wide selection of products, including organic and specialty items. The store is well-organized, making it easy to find what you need. The staff is generally friendly and helpful, with some employees going above and beyond to assist customers. The pharmacy staff is particularly notable for their efficiency and kindness. Additionally, the store offers a convenient online ordering and curbside pickup service.

Cons

Some customers have reported long lines and slow checkout times, especially during peak hours. The store can be quite crowded, making it difficult to navigate the aisles. A few customers have also mentioned that the store's meat and produce departments could be improved in terms of quality and freshness. Furthermore, some shoppers have experienced issues with the store's loyalty program and digital coupons.

Review Rating Chart

Google Reviews: 4.1/5

Yelp: 3.5/5

Facebook Reviews: 4.4/5

TripAdvisor: 4.0/5

Supermarket News: 4.2/5

Initializing review summary...

Reviews & Ratings

Leave a Review
4.1
(886 Reviews)
5
4
3
2
1
[bip_review_summary]

Leave a Review

rating iconrating iconrating iconrating iconrating icon rating iconrating iconrating iconrating iconrating icon Select a rating
Overall
Drop files here

OR

Allowed file types: .jpg, .jpe, .jpeg, .gif, .png, .bmp, .ico
(You can upload 10 files)
Please drag & drop the files to rearrange the order
Average Joe
Average Joe -Google user
2 years ago
Not sure what's going on but the store isn't very poor condition as of late. Might be a staffing issue. I know prices have gone up everywhere, but this Kroger was extremely expensive. Staff was pretty disengaged with customers. And it didn't seem like they...Read More
Carpenter Cordero
Carpenter Cordero -Google user
5 years ago
My 1st time walking into a Kroger supermarket. Nice Wide isles, well lit and organized. Did a walkthrough and of all the employees i passed only one greeted me, the florest. I might as well been invisible. Darn forgot i had my invisibility cloak on,...Read More
Tamara
Tamara -Google user
6 months ago
Food on the warm buffet served by the reps is always good. Seasoned really good and everything is cooked properly. Def recommend this location..Bbq is a treat
Ashley Brosious
Ashley Brosious -Google user
3 weeks ago
This store sucks!!! It’s NEVER STOCKED. You have Roast on sale and not a single roast to be found in store… do better!
Jamie Wagstaff
Jamie Wagstaff -Google user
2 months ago
This was the worst experience after i spent over 100.00 at this location. Front-end manager Edna treated me like trash. There was a sign about some clearance items but rang up for more than the price listed. I waited for the store manager about...Read More
Meredith Waller
Meredith Waller -Google user
a month ago
This Kroger is right around the corner from my house so I come often and there has not been a single time I’ve been here that an alarm has not been going off. Today I spent 20 minutes here today and the door alarm was...Read More
Steph Taylor
Steph Taylor -Google user
a month ago
Never have enough employees working pickup and the app doesnt communicate well. Way too many times have I shown up after being told my order is ready, checking in, waiting 15+ minutes only to be told theyre having delays and to come back later. This...Read More
Focus Up
Focus Up -Google user
5 months ago
Around 8 PM Friday Night October 12th I got harassed by a fair skin heavy set fellow with dark hair in the self checkout. The employee stood behind me watching me scan pretending to stock/organize the vending machines behind me. Once I wrapped up my...Read More
Zamarai Shinwari
Zamarai Shinwari -Google user
3 months ago
Manager Stan needs to improve his customer service skills and demonstrate greater patience and understanding toward customers who accidentally use the wrong card and wish to change their payment method.
Sandra Suitt
Sandra Suitt -Google user
6 months ago
I enjoy shopping at Kroger because they have a lot of the products that I wish to buy. I like their milk and I like their bakery. I like the fact that they seem to have all the medications that I need. I also get...Read More

Features

Service options

check icon Curbside pickup
check icon No-contact delivery
check icon Delivery
check icon In-store shopping
check icon Same-day delivery

Highlights

check icon Great produce

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Offerings

check icon Organic products
check icon Passport photos
check icon Prepared foods
check icon Salad bar

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Planning

check icon Quick visit

Recycling

check icon Plastic bags

Payments

check icon Checks
check icon Credit cards
check icon Debit cards
check icon NFC mobile payments
check icon SNAP/EBT

Other

check icon LGBTQ+ friendly