I recently had an extremely disappointing experience with Pick-Up and the stores Manager, Mike. When encountering a problem, it’s advisable to avoid Mike, as he appears to lack the knowledge and capability to resolve issues. I was charged more due to their mistake, and they...
Read MoreI recently had an extremely disappointing experience with Pick-Up and the stores Manager, Mike. When encountering a problem, it’s advisable to avoid Mike, as he appears to lack the knowledge and capability to resolve issues. I was charged more due to their mistake, and they did not provide a satisfactory resolution.
My pickup order, scheduled between 8:00-9:00 PM, was not ready the previous night. I was informed that only minors were working during the pickup hours, and they could not work past 9:00 PM. Placing minors in roles where they cannot fulfill their duties effectively reflects poor management decisions. When I requested that Mike handle the order himself, he declined, stating that it would be too much work and that he was unfamiliar with the system. It is essential for managers to be proficient in all areas of their establishment to ensure smooth operations.
While I was able to take home a critical item that evening, I had to return the next morning to collect the rest of my order. Despite Mike's assurance that the total would not change, I was charged an additional $10. This reflects poor management practices. Moreover, the employees' expressed hope for Mike's retirement further shows the unprofessionalism and dissatisfaction within the team.
Additionally, when I attempted to address the pricing error with the pick-up staff, I was told to contact their 800 number to resolve the issue myself. This was despite the error being their fault and already having a bad experience. The staff member's response was dismissive and unprofessional, further showing the poor customer service.
I am generally tolerant of minor errors, but the mishandling of this situation and the manner in which I was spoken to left me thoroughly dissatisfied. I hope that Kroger addresses these management and service issues promptly.
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