When cashiers treat customers as unpaid employees to do our own bagging for the employees means this location of Kroger needs to close the doors permanently
I paid for several things at a register with a person. I believe it helps show the need for...
Read MoreWhen cashiers treat customers as unpaid employees to do our own bagging for the employees means this location of Kroger needs to close the doors permanently
I paid for several things at a register with a person. I believe it helps show the need for local jobs. The cashier put the bread in the bag, then turned away, went back to the register, her back facing me.
I waited, then asked, "Are you going to bag the rest? I was confused as to why she turned away and left the remaining items at the end of the belt. She said it wasn't her job. She was only to bag on one side of the belt. She said she bagged her side and wasn't my "servant." She said I should have asked her politely to bag the groceries. Since when to paying customers have to ask employees to do their job?
Then she walked to the next cashier and asked for a manager. A different Kroger employee came, started bagging the rest of the items. I asked, isn't your job to bag groceries? She said no. I asked for the manager, was told she was dealing with money and couldn't come to speak to me.
Since when do paying customers, who keep companies in business, have to do an employee job at Kroger?
I left, saw a young 20 something female at the coin machine, asked if she was the manager, explained what happened, said that if the video of the incident was turned on, they will see she bagged one one item, then walked away, I repeated the rest of the story to her.
At that same Kroger just two weeks ago. the cashier bagged the groceries I paid for that day, no attitude, no backtalk. The register overcharged me for 3 items.
This Kroger often has the items on the shelf scanned in cheaper than the price at the register. Two weeks ago, I was overcharged $5 for 3 separate items. The grapes were listed as 0.89 cents a pound. They rung up at $2.49 a pound. The young lady at the customer service center kept taking people from behind me on line to help them instead of me. I rarely go in it anymore. Sorry to see employees and systems continue to decline.
Does management at this Kroger store care? When you have store managers in their 20's struggling with employees with bad behavior towards customers, the answer is, NO. I refuse to reward paid employees for bad behavior towards customers.
Winco, Walmart, Aldi, and HEB retained this customer.
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