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Koerner Ford of Syracuse, Inc. is a ford dealer in Syracuse, NY.

Koerner Ford of Syracuse, Inc. Review Summary

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4.3
(623 Reviews)
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Margaret Lewis
Margaret Lewis
2 months ago
Todd was amazing. From the minute I walked in until I left he made sure everything was perfect. This was the first time buying a brand new car and he made it so easy. He made sure I got the terms I wanted and payment...Read More
Paige Gass
Paige Gass
4 weeks ago
My experience with Koerner Ford was beyond five stars. I have purchased 5 vehicles with Koerner this being the 5th one. Exceptional service and family environment. They made this process painless and easy.Dealing with our sales guy Ted was far from amazing. Great customer service.I...Read More
Gordon Fischer
Gordon Fischer
a year ago
Bob Squire
Bob Squire
3 days ago
The service staff addressed the issues with my truck with professionalism. I have some mechanical ability and did some pre-diagnosis and thought I knew what the procedures would be. However, they went through their proper diagnosis and saved me time and money to properly fix...Read More
Caitlin Cimino
Caitlin Cimino
a month ago
Josh is an incredible, super personable, and genuine human being/salesman; we cannot recommend him enough (make sure you call him Chad so he knows you read my review HAHA I AM SO SORRY). Melissa in the finance department was also absolutely wonderful to chat with-...Read More
Scott Armstrong
Scott Armstrong
3 weeks ago
Top notch maintenance shop! My transmission suddenly acted up and I immediately exited the highway and limped my truck to Koerner. Bill in Service went out of his way to make sure my truck was inspected quite quickly even though he was very short staffed...Read More
Adam
Adam -Local Guide
2 months ago
An exceptional experience. From the first moment I reached out, Josh was friendly, helpful, and patient.Super happy with my new truck. It’s rare to find a dealership these days that doesn’t jerk you around, but Koerner didn’t mess around or overcomplicate things.Thank you so much!
Karen Martino
Karen Martino -Local Guide
a week ago
Your Service Advisor was very intimidating, he didn't say hello when I spoke to the entire service counter.My experience was miserable.If I need further maintenance I will reach out but I will not deal with Doc 😡
Ahmed Azzam
Ahmed Azzam
2 weeks ago
I hate having to sub out work because my shop cant get it done but i had to do it this time, My 16' F-150 Lariat was an electrical Mess due to a cluster of Electrical/Programming Problems. It was one issue after another and Koerner...Read More
Carol J Lodman
Carol J Lodman
3 months ago
I went to Koerner Ford to have my complete exhaust system replaced. Not only did they do a fantastic job, but they did the job fast.I recommendusing Koerner Ford for all of your Fordneeds. The people there made me feel welcomed and helped. ...Read More
Myles Marshall
Myles Marshall
3 months ago
Buying at this store was an above average experience. I literally HATE all salesman. But this store made the process about as painless as it could get. The salesman was great, management was great. I unfortunately wasn’t able to talk them down several thousands of...Read More
Tanya Ogletree
Tanya Ogletree
a month ago
The first point of contact for customers should consistently be positive especially in a public setting.My experience was a bit negative when waiting to be serviced. Ford assistants/manager were not very professional nor pleasant. A conversation was heard while I waited and the Ford employee...Read More
Kelsey Morgan
Kelsey Morgan
a month ago
My Ford EcoSport broke down on the highway due to the recall. This dealership had my car for five weeks and did nothing with it. Over the phone they told me that they could get it done in two weeks which is why I had...Read More
Aireana Lanier
Aireana Lanier
4 months ago
Really have to give a big shout out to Ted over at the Ford Koerner office. I came in with a very specific car in mind and he really went above and beyond to make my dream car a reality. His care and concern for...Read More
Barbara Kilian
Barbara Kilian
5 months ago
Just bought my third vehicle with Koerner. Can’t say enough about the sales team! Josh and Fred from sales were great! Both courteous, knowledgeable and down to earth. Easy to talk to. Told them what I wanted, the features I was looking for and...Read More
michael bleskoski
michael bleskoski
4 months ago
My experience with Koerner service repair was flawless very experienced professional people my hat goes off especially to the technician that did the diagnosis in finding the electrical issue I know those can be a hassle sometimes ! It takes experienced professional very well trained...Read More
Celia Farmer
Celia Farmer
6 months ago
The only positive thing I can say is the person who scheduled my appointment was super nice and the shuttle service was amazing. Service itself was rude. I felt like I was a bothersome. They did not go over the inspection with me. It was...Read More
Karl Stuhlmann
Karl Stuhlmann
4 months ago
Highly Recomended. We were stuck with what we thought was a diesel fuel leak on a 1000 mile moving trip. Doc at Koerner Service went out of his way to help us out! He aranged for a rental truck, got us...Read More
J D
J D -Local Guide
3 months ago
We have leased 8 cars from koerner today we had to have recalls done on our cars a 2023 bronco and a 2023 explorer on the explorer I had a recall done, oil change tire rotation . Didn't cost anything and both cars were done...Read More
Irene Ricciardiello
Irene Ricciardiello
5 months ago
I am very pleased with the service department at Koerner Ford. The employees are kind, courteous, and knowledgeable. When I brought my car in for service, they listened to my car problems and took the necessary steps to repair the issues with no hassle at...Read More
kreisha gray
kreisha gray
4 months ago
Buyer beware , went in today 8/5/24 for a quote for a headlight replacement. 3 technicians came to inspect the bulb.upon finished inspection car began malfunctioning immediately. Upon pressing the gas car would hardly speed up , 2 different light sensors appeared that we're not...Read More
Robert Smith
Robert Smith
6 months ago
I have purchased many cars in the last 50 years...without exception this was the best experience from finding the vehicle with Matt to signing the paperwork with their contract manager...everyone, including the owner, who we met on the sales floor while waiting for Matt,...Read More
Phil Galusha
Phil Galusha
3 months ago
After my cars transmission died, i had it towed here, and wish i never had. Everyone i spoke to talked to me like i was an idiot, and led meni circles in thw facility while all telling me different things. I was interrupted while trying...Read More
John Farrell
John Farrell
7 months ago
Thank you for the outstanding service I received when buying my 2024 Maverick. Especially to Fred, Josh and Matt. They made it a pleasurable experience and were very down to earth and friendly. My sister was with me at Koerner and recommended...Read More
Anisa Williams
Anisa Williams
7 months ago
DO NOT COME TO THIS FORD. Hello Everyone, I’m not usually one to write reviews but I felt I had to warn other Ford customers. Customers service is a big thing for me. The customer service here is terrible and the staff are very very...Read More
Bob Craft
Bob Craft
8 months ago
Bought four new tires and had them installed. While the purchase and install price was not the cheapest, with applicable rebates and a first responder promotion the difference was negligible. They got me in when I wanted to have it done, and they performed the...Read More
Lauraine Downey
Lauraine Downey
11 months ago
Excellent car buying experience! My salesperson Nick was knowledgeable and took his time to make sure I was picking the right vehicle for my needs. No pressure- just helpful, professional and fair. Vehicle was spotless and every person there was friendly ...Read More
D Wheels
D Wheels
10 months ago
Over the years I’ve had many vehicles I brought into Koerner for warranty repairs and I can’t recall a single good experience. My most recent one however may have been the worst. 4 days of having my truck only to pick it up and discover...Read More
Stacey Smithler
Stacey Smithler
a year ago
I have done business with Koerner Ford for many many years. I’m extremely satisfied with their service and how fast they’re willing to help in any situation has come up. Marilyn is extremely incredible. She came in on her day off to get my husband...Read More
Ron Caramella
Ron Caramella
7 months ago
There was no waiting for my service. The oil change package was done quickly and professionally. The reported my engine has been using an excessive amount of oil. The vehicle only has 50K on it. The service manager showed concerns about the issue...Read More

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