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Knoepfler Chevrolet in Sioux City

4.6 (703)

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Knoepfler Chevrolet is an used car dealer in Sioux City, IA.

Knoepfler Chevrolet Review Summary

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4.6

(703 Reviews)

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Dawn C -Google user

2 years ago

First things first I'm a Ford person I like Ford's we did go to Ford first looking for a new car for our son drove around the Ford lot a few times got out walk around a while before someone came out to ask us...Read More

David Michael Feese -Google user

3 days ago

One of the most pleasurable experiences purchasing a vehicle I’ve ever had was at Kneopfler Chevrolet. Especially with a very professional sales rep by the name of Raymond Duncan. Anybody in the market for a new or used vehicle? I highly recommend Kneopfler Chevrolet and...Read More

Kyle Wickstrom -Google user

9 months ago

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Michael Boyle -Google user

2 months ago

From the moment I walked in the door the experience I have had buying my new equinox has been 100 % awesome. Jerrill is an amazing salesperson. Even after the sale is complete he’s still has my back! Tyler in finance was very...Read More

Monte Hansen -Google user

3 months ago

Absolute total thieves, ripping off a single mom, took her truck in for recall work on the brake ecm, 18 miles later they claim both the brake booster AND vacuum pump are trashed, but it's not their fault. Service tech was a rude jerk on...Read More

Amber Henkel -Google user

9 months ago

Employees are nice and very helpful. But, I was told my vehicle couldn't be started until payment confirmation thru third party was confirmed and although it took hours the third party informed dealership they would not pay and instead of making me aware so I...Read More

Sherry Leekley -Google user

9 months ago

It was horrible! I had a 9:30am oil change appointment and I left at 11:40am. There is absolutely no reason why it took over 2 hours to change my oil. No one said a word to me about why it was taking so long. I...Read More

Sherri Bousquet -Google user

8 months ago

We have always had a great experience with this dealership. This is the second truck we have bought from them and our salesman, Denny Cleveland. Everyone is so nice, willing to share all of the information in regards to your vehicle and makes the car...Read More

Kim Nguyen -Google user

a year ago

I’ve been a long time customer and have a couple of friends at the dealership.The service was always great and people are friendly.From Joe in the parts department to Denny that is my salesman to Tom that help me with my order while I was...Read More

TJ McClintock -Google user

a year ago

I brought my vehicle in for a tire rotation and oil change and Tom Murphy called me back to advise me of some other issues discovered in their all points inspection of the vehicle. Found that the other service play that I took my...Read More

Bob Larson -Google user

7 months ago

I set up an appointment online for 11:00 today a few nights ago. Showed up they have no idea what I'm there for and really didn't accommodate and say well you know we could really schedule for maybe this afternoon or early next week. Four...Read More

Jodi Auker -Google user

9 months ago

Gm was horrible! What he gave us for our trade in was a joke! He never greeted us or talked to us or thanked us! The sales lady was not sociable at all and at the end never delivered the car! Just gave us the...Read More

Grant Parman -Google user

6 months ago

I came in for an oil change and tire rotation. The oil change part went as planned. Upon the service employees viewing the tires, they saw that they were in bad enough shape that they needed replaced. I knew my tires were getting close to...Read More

Nathaniel Hamann -Google user

9 months ago

My mother got talked into getting more things done that cost an extra $70 that was completely unnecessary. It’s sad that such a big business would take advantage of women like that and to add to that they said she needed new wiper blades cause...Read More

Marcus Marin -Google user

a year ago

We are incredibly thankful for all the help we received from Nick, Jesse, and his team in the Collison Center.Thankfully we were able to get back on the road and get to our new home and thanks to everyone involved, we got there safely.Thanks again,...Read More

Emily Lenhart -Google user

a year ago

I was so excited to finally receive my Bolt EUV after waiting for the build and delivery! Jerrill took great care of me, explaining all the awesome features, helping me get qualified for my educator discount, taking me on a test drive, and making all...Read More

Jason Gray -Google user

a year ago

I traveled 100 miles to visit this dealership because our local dealership has poor customer service and rude every time I would visit. I walked into Knoepfler Chevy and felt a small town vibe and respectful people. Great customer service and paid attention...Read More

Bobbi Boogerd -Google user

a year ago

My truck was there a month. Not once did they communicate with us. We had to call them everytime and we told them to call with a quote before doing work, nope. Also, they fixed something that wasn't even the problem and charged me a...Read More

Matti Smith -Google user

a year ago

Denny at Knoepfler was very helpful from start to finish of this process. I was nervous about purchasing a car without seeing it, I ordered the 2023 Bolt EUV Premiere, but the process was made very easy and low-risk which was important to me. They...Read More

Rod Rogers -Google user

9 months ago

If I could give no stars I would. Took my girlfriends 2015 Camero there for warranty work not getting oil pressure they had her car for over 2 months just to tell her they weren’t going to work on it and on top of that...Read More

Jinisa Lo -Google user

3 years ago

My 1st experience here was great! The staff is very helpful & kind. I appreciate the fact that I was shown where the waiting area was, we all we’re asked if we needed a ride somewhere no matter how long or short each of our...Read More

Kathy Miller -Google user

2 years ago

Great service and the staff was amazing. We had Michael Klatt and Tyler Greer help us. Everything went so smoothly. We couldn't give them enough praise.They definitely know how to take care of their customers. They will be highly recommended to our friends and family!Thanks...Read More

John Rentschler -Google user

11 months ago

My experience has been awesome. Curt Blankenburg has done an outstanding job with maintenance and repair of my 1 White Van. Curt has been prompt and straight with me about van needs. Curt will take the time to listen. Service has been great with all...Read More

Emilee Schroeder -Google user

a year ago

Very unsatisfactory experience with the service department and over all customer service. Multiple calls and messages left before getting a response back while my vehicle was at their shop for almost 2 weeks and an email to the owner with no response.Our car was diagnosed at another dealer needing a new transfer case. We informed them of this. If their diagnosis came to the same conclusion we wanted them to preform the job as they quoted a better price and quicker job. When I dropped the vehicle off I told their employee what the diagnosis was, but again, “I wanted a 2nd opinion” he asked me the issues I was having and for my phone number. Said I would be called the next day by Catlin. I never received a call from Catlin. I proceeded to call multiple days leaving messages and finally heard back from him on July 15th where he says they’ve ordered the transfer case and it will be in the next week. I assume the diagnostic has been done and they confirmed the issue. On the 18th we picked up the vehicle. I paid $2091 and my receipt says it has been fixed, driven and the noise and vibration is no longer present. As I pull out of the parking lot I realize it’s doing the exact same thing. It has not been fixed. I come back and Catlin drives with my husband and sees that it has the same obvious vibration and issues at acceleration from when I brought it in on 7/10. He says he believes he knows what the issue is. It’s not the transfer case but “something else”. I ask about the $2100 I just payed and he said he would need to talk with his manager.The next day he confirms it’s transmission fluids. The car is fixed and we are charged again, now for $327. I ask about some kind of refund of our $2100 as they did not preform the 2nd opinion/diagnostic like I had asked. Doing $2000+ of work that wasn’t needed. He said to talk with his manager. After multiple attempts to get a hold of him we finally speak and he informs me that “while this issue is the only thing you’re dealing with, I have a lot of work I’m doing today and your not the only issue I’m handling” which is where I informed him I’m quite busy myself as I own and run my own business and have 3 small children. What I didn’t mention to him was that I was quite literally speaking with him outside of the hospice meeting our family was having for my dying father. To say his attitude and words came across as bad customer service would be putting it mildly.When I questioned Rod the manager why my transfer case receipt saying it had been driven and the issue was no longer, how was that possible when I felt the issue pulling out of their parking lot. He admitted it may not have been test driven after the fact. He wasn’t willing to resolve the issue during that call, but called me back later while I was in the hospice meeting and left a message that he was willing to “lose his profit” and refund us $450. After paying $2,418.18 for a $327.14 issue, I do not feel like that is a fair and reasonable solution. Our transfer case did not need to be replaced. I had hoped it was a transmission fluid issue as google had told me before bringing it in that that was a common Cadillac issue and ranged from $300-500.Their excuse that we told them it was a transfer case issue so that’s what they did is incorrect. Yes it had that diagnosed and we were willing to have that fixed if it truly was that. But I asked for a 2nd opinion/diagnostic from them and they failed to do that.

Samantha Gamble -Google user

2 years ago

The whole team is amazing and Super friendly. I pre-ordered a vehicle and arrival time took awhile (that's the way of the world now). Once it did arrive they made the Process simple and that was nice. No pressure in any extras just was told...Read More

Joshua Logan -Google user

a year ago

I bought a 2015 Chevy truck, less than a year later transmission went out completely. Cost 5,000.00 to have it rebuilt, this is the only vehicle I have ever bought here and is definitely the last. Not to mention overpaid for the truck. Stay away...Read More

Jesse Mahon -Google user

2 years ago

1. I got quoted $800 for spark plugs and wires. That's $100 per plug/wire. That's ridiculous.2. I also got quoted $600 for rear brakes. Also ridiculous.3. They supposedly fixed my windshield wiper fluid dispenser, but it continues to not function.Due to the above stated, I...Read More

Paul Stecina -Google user

2 years ago

I was having a difficult time finding a Chevy Bolt EUV in the Denver metro area because they are very popular. I expanded my search to an area that included Sioux City and found a similar car to the one I wanted (it was silver instead of white). I was surprised to find out the Knoepfler was willing to sell their EUVs at MSRP rather than marking them up $5000 like the dealerships here, and only wanted a $500 deposit rather than the $3000 dealerships in Denver were asking. They explained to me their way of doing business and I was very impressed! I was then contacted to be informed that they had a white EUV with all of the features I was hoping for! They made it easy for me to get things set up ahead of time so that completing the sale after driving 600 miles would be easy. They got me set up with financing and all of the paperwork I would need to register the car in Colorado. Jerrill, my sales associate was great to work with. He showed me around the car and explained how to do everything so we wouldn't be trying to figure it out on the way back to Colorado. It was an excellent experience! They also got me set up with the forms I would need to claim the tax rebate and installation of the home charger. I was surprised how quickly I was contacted by the installer who will be out on Monday to install the charger. The cost of the installation is expected to be around $1500 and won't cost me anything. What a great deal! I couldn't be happier with the way I was treated at Knoepfler, the car they provided me and the service they exhibited. The finance manager I worked with, Jessie, was also a total class act. He made the process quick and efficient but it didn't feel rushed. He was happy to answer when I called back with some questions. Because if their proximity to the state line, they were very familiar with the process of purchasing a car in a state other than the one they are located. It was a great experience all in all. I absolutely LOVE this car and the process of buying it was comfortable and simple thanks to Knoepfler!

Everette Vardaman -Google user

6 years ago

Always cooperative and eager to service the customer. Used their shuttle service again and it is just another way they take care of me, their customer. I experience their professionalism on a regular basis because I get almost all of my service done there....Read More

JESSICA BARRAGAN -Google user

a year ago

I think more training is needed to educate customer on the price package for customers to be aware of all possible cost associated with level of car inspections. Especially for myself that I don't know anything about engine or transmission issues associate with it....Read More

Features

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Delivery

In-store shopping

Accessibility

Wheelchair accessible entrance

Wheelchair accessible parking lot

Offerings

Oil change

Repair services

Payments

Checks

Credit cards

Debit cards

NFC mobile payments

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Knoepfler Chevrolet Review Summary