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Kilwins Downtown Grand Rapids is an ice cream shop in Grand Rapids, MI.

Kilwins Downtown Grand Rapids Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.5
(272 Reviews)
5
4
3
2
1
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MrTy
MrTy -Google user
3 years ago
Awesome customer service. Friendly helpful staff with knowledge of confections in the shop. Place smells so good, you'll gain calories just breathing!
Zoltán Kurucz
Zoltán Kurucz -Google user
6 years ago
Nice old fashioned ice cream. For me the portion was too big! Their chocolates are too sweet for me but also with this small issues I give 5 start, I loved the taste of the ice cream
Lily
Lily -Google user
2 years ago
I freaking love this spot. It's a clear d great Smelling ice cream n candy shop. So many delicious treats!from rice krispies, to Carmel apple
Tammy Nordbeck
Tammy Nordbeck -Google user
2 years ago
We stopped in while in GR with our family for a regatta. The entire staff was so super friendly and helpful. We found some amazing treats in the shop that helped to start our weekend trip off right. Every single employee we encountered...Read More
Alida Wingard
Alida Wingard -Google user
2 years ago
Such a “sweet” place! The Manager and crew truly love their shop, their sweets, and their city. We had a really great time eating some ice cream and visiting with them. You honestly can’t got wrong with any of the in house made fudge, but...Read More
A
A -Google user
a year ago
Great spot for dessert. They have tons of ice cream flavors. Service is quick but the line can get long. They have other desserts to chose from as well. It's a small shop, so there's only 3 stools to sit at
Take outOther$1–10Atmosphere: 5
Adam Brehob
Adam Brehob -Google user
2 years ago
Awesome service, delicious dessert items. I can't understate how friendly and chill the staff is there. I got their Cherry ice cream in a quart and it was great! I almost ate the whole thing on the way home. Highly recommended as a dessert stop...Read More
Gerry Jones
Gerry Jones -Google user
Edited 3 weeks ago
I came in looking for a pecan caramel apple with dark chocolate on it. They only had pecan, but Pamela offered to add dark chocolate to one for me so I could have just what I wanted. It was a special treat.!
Drew
Drew -Google user
6 years ago
Glad I found this place to cool off from the summer heat. Great tasting fresh ice cream and great customer service …
Matt Siel
Matt Siel -Google user
4 years ago
If you want to deliver quick smiles during a pandemic, go to Kilwin’s. They’ve got something for everything and everyone loves them!
Timothy smith
Timothy smith -Google user
2 months ago
The working their names Joey Lukezich was an amazing help to me and my family he helps us through all the flavors and his smiling face really made us feel welcome we will definately be back just because of his customer service.
Jay Gainforth
Jay Gainforth -Google user
a month ago
Best chocolate malt in Michigan! I don’t know if it’s the chocolate ice cream or the syrup or the combination, but they are fantastic!
vid 1900
vid 1900 -Google user
a year ago
Really good chocolate and some great service too. Honestly, this looked like a tourist trap but instead was totally delicious. Who knew? The employees were very patient; as we drooled over all the sweets. It's pretty hard to choose with so many choices. Crab Claw -...Read More
Take outOther$1–10Atmosphere: 5
Kelsey Renee
Kelsey Renee -Google user
8 months ago
Stopped in the other day with a few friends just a couple minutes before close. Gina and Yoelvis were SO hospitable and funny! Excellent customer service and wonderful company. Thank you!!
Ty
Ty -Google user
11 months ago
Delicious ice cream and plenty of flavours. Many other delights available too! A bit pricey in my opinion - but nice to enjoy every now and then.
Jacob Risner
Jacob Risner -Google user
5 months ago
Best waffle cone and butter pecan ice cream I've ever had!
Caleb Zylstra
Caleb Zylstra -Google user
a year ago
Absolutely delicious. The fudge and ice cream are amazing every time I go. The only criticism I can possibly give is that sometimes it’s crowded inside, which is just a natural consequence of being a great place with little space. Can’t recommend enough.
The Tabors
The Tabors -Google user
2 years ago
Jason and Brit were awesome! We are in Grand Rapids for two nights. My friend and I stopped in the store the first night for some Christmas presents. They both were super helpful. We were so impressed that we returned the...Read More
Jared Harmon
Jared Harmon -Google user
4 years ago
I've enjoyed every Kilwins store I've visited, but this one was especially great. Aside from the large assortment of chocolates and ice cream, the staff were exceptionally friendly. Service here was amazing, and one staff member even had …
Anna Bailey
Anna Bailey -Google user
3 years ago
I had a delicious and fun time! We went in on a slower evening so we stayed to eat out treats and had lovely interactions with the team. We were asking a few questions about the equipment and learned about some of the things that...Read More

Features

Service options

check icon Delivery
check icon In-store pickup
check icon In-store shopping
check icon Takeout

Accessibility

check icon Wheelchair accessible entrance

Offerings

check icon Coffee

Dining options

check icon Seating

Amenities

Restroom

Crowd

check icon Family-friendly

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments