This was one of the worst experiences I’ve had in terms of customer service in a while. The lack of care by their team is beyond me.
I came in on Saturday, Sept 7 in the morning, with two pairs of pants for alterations. One of...
Read MoreThis was one of the worst experiences I’ve had in terms of customer service in a while. The lack of care by their team is beyond me.
I came in on Saturday, Sept 7 in the morning, with two pairs of pants for alterations. One of the tailors pointed at the dressing rooms but didn’t state that there’s a line so I asked other customers to wait in queue. After a bit of a wait in line as well as for the next available tailor for assistance, my pants were marked for alterations. I was then directed to fill out a tag with my name and phone number. I was never given a timeline as to when they’d be complete or how I’d be contacted. I was also not given an estimate to expect how much the alterations would cost.
I waited until Thursday, Sept 12, to call to get a status update. I was put on hold then the person on the phone could not tell me if they could locate my clothing items or when they’d be done and told me they’d call me back. I never got a call back that day.
I called again on Saturday, Sept 14, to see if my items were ready yet. Person who answered the phone jotted my name and tag number down, then proceeded to put the phone in their pocket for 20 minutes. All I heard was shuffling and assisting other customers while I waited to be assisted. I decided to hang up and call again and got a different person on the phone who said that they’d have the alterations complete by Monday. I asked for a price estimate, they said that they wouldn’t be able to give me one at this time.
On Monday, Sept 16, I arrive at Keezer’s around 5:30p and gave my slip to the sales associate. They looked around and couldn’t find them for a bit until they looked at the ‘in queue’ rack. They told me they weren’t ready yet and to come back tomorrow. I wasn’t given an apology or any type of explanation as to why they weren’t completed even though I explicitly explained that I was told on Saturday that they’d be ready today.
I called today, Tuesday, Sept 17 around 12:30p to confirm if my clothes were ready to be picked up and was told over the phone I should’ve gotten a confirmation text and that they’re ready. I told them I’d be there after work to grab them and arrived as they were closing. I was able to quickly try on my pants and then at checkout, explained I was given the runaround by their store members and the sales associate could barely provide me with any type of apology or explanation besides stating they’ve been swamped. I also explained I never got a text message for confirmation and the sales associate looked through their device for the confirmation text and confirmed none was ever sent to me.
For 2 pairs of pants (1 pair of jeans, 1 pair of chinos), it cost me $120. $45 each pair for the waist to be taken in, and $30 for the chinos to be hemmed.
I am severely disappointed in Keezer’s as they have been recommended to me highly by colleagues and friends. The sheer lack of care and management is abysmal. I do not see myself returning for their services in the foreseeable future.
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