If you need a sign to not purchase a car from this place, THIS IS IT! I have had my car since July, and dealing with this dealership has been a headache. The main problem was my hybrid battery. The very next day after I...
Read MoreIf you need a sign to not purchase a car from this place, THIS IS IT! I have had my car since July, and dealing with this dealership has been a headache. The main problem was my hybrid battery. The very next day after I bought my car, every single light on the dash board lit up and it read “Check Hybrid Battery” I took it back to the dealership and they said it’s because my battery was corroded. Took a week for them to “clean” my battery and once I got my car back, on that same day, the lights lit up again. So I took my car back, this time they had it for 3 weeks! Saying that they had to drain the battery and charge it back up. I got my car back, and guess what happened on the same day? THE LIGHTS CAME ON AGAIN! At this point I expressed my frustration because it was clear that they were not trying to abide by the 50/50 warranty and replace my hybrid battery (which was $2000). I ending up popping up at the dealership in September and surprising them with my brother by my side so I can express my frustrations face to face. I guess they were finally intimidated enough to get a new battery, their half was $1000. Great, now that’s fixed but I had another issue with my passenger side mirror. The day I purchased my car we signed a “We Owe You” contract so they are responsible for replacing my mirror. It’s November now and it’s STILL not fixed. At first they said they were looking for the exact mirror in the same color as my car. They said they found a silver one, but because it wasn’t the color of my car, they didn’t purchase it. So I’m thinking why won’t you all just get it painted? But these are obviously very cheap penny pinching people, so whatever. Then they said they can have their mechanic fix it, they wouldn’t need to replace the entire mirror anymore. Ok awesome, finally coming to a solution after 4 months. The day I was supposed to get my mirror fixed, they reassured me that they can fix it that same day so I dropped my car off and took an Uber home. SOON as I get home they said they were no longer able to fix it and I can come get my car, after already spending $15 on my Uber! Then I had to spend another $15 going back there so I’m out of $30 because they are extremely disorganized and unprofessional. I called and expressed my frustrations over the phone, so did my fiancé because we have been getting the run around with these people since July. Dion Moore (part owner of the dealership) said that he will no longer service my car at all anymore because he didn’t like the tone we used with him and he hung up in our face, accused us of cursing him out (which we didn’t) then he told me the “We Owe You” contract expired 30 days after I purchased my car. WHICH HE IS LYING because I have the contract right in my face and there is no indication of that. These people are unprofessional, disorganized and cheap. I love supporting black businesses, but I regret supporting them. Please go to another dealership down the street, these people are NOT IT!
Identifies as Black-owned 
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