Kate spade misrepresentation/ false advertisement. Read the receipt carefully before you leave1. My mom picked up a bag from a section with sign saying “70% plus 25% off”2. After waiting 25 min to check out, she saw the receipt did not apply the 25% off...
Read MoreKate spade misrepresentation/ false advertisement. Read the receipt carefully before you leave1. My mom picked up a bag from a section with sign saying “70% plus 25% off”2. After waiting 25 min to check out, she saw the receipt did not apply the 25% off after the 70% off3. Being frustrated, my mom wanted to return the bag. The store clerk, Kayla, mentioned couple of points to mom1. Mom would have to get back in line for return (another 25 min)2. The price would still be the same after the 70+25%. It wasn’t, and I showed the math about how far off she was. Get back in line to return.3. Clerk apologized and said bag was actually $119 with a particular tag (which wasn’t on the bag), and it was supposed to be “select styles only.” Get back in line for return4. My dad charged back into the store and demanded a return. Still was asked to go back in line for another 25 min. He claimed misrepresentation with the improper signage. The manager would not speak that this was misrepresented, but proceeded with the refund without having to go back in line.5. The clerk took down that sign from the area where my mom found the bag (shows their misrepresentation was real)6. The guard told us to “get the f out of the store” after the return. We happily did.This goes down to some ethical points. Kate spade misrepresented the sale of the item under the clearly marked sign. It did not say “select styles only” or have specific tags, contrary to the clerk’s words. How many people left the store without knowing they overpaid because they pulled a bag from the same section? Kate spade will not accommodate you unless you are forceful. Why was the staff unaccommodating to my soft spoken mom? Why was the security guard rude? As regular shoppers of kate spade, we will be coach people exclusively now. Thank you for making us realize this.
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