I went into this location was welcomed and greeted as I walked in. Location does carry a great variety of options. After looking at options I made a neckless purchase for first communion. After I purchased we looked at other jewelry stores and found something...
Read MoreI went into this location was welcomed and greeted as I walked in. Location does carry a great variety of options. After looking at options I made a neckless purchase for first communion. After I purchased we looked at other jewelry stores and found something more suitable and elegant for the same price. I called Meza’s jewelry same day of purchase and asked for the return policy, the lady stated there was NO refunds only exchange, was taken by surprise because that was not mentioned before purchase specially when it’s a big purchase I would expect the courtesy to be provided with that information.
In addition, we looked at other options on their Instagram to verify if there was anything else we’d like to exchange it for. Came across the SAME neckless I purchased and was being advertised on their Instagram for $189.99, price I was paid was $400.00. I immediately contacted the location again and questioned the price difference. Steysy who assisted me stated it was due to the chain size, the one advertised is 16in and the one I purchase was 20in, which is somewhat understandable BUT NOT enough to justify a $210 dollar difference on the chain!
Lastly, I was provided with the option to go back into the location to switch the chain for the 16in but would not be refunded the additional $210. I would have to either purchase something else or get store credit. Which is absolutely ridiculous specially knowing the 20in neckless fits my god daughter perfectly, why would I switch for a 16in? It would not be beneficial at all. One of my main priorities was to make a purchase from a small business and support specially during these times. Completely regret my decision coming here. I question the honesty, values and integrity of this business. Very disappointing and most definitely don’t recommend coming here, please do your research and ask questions before your purchase.
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