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Jonathan Fletcher Music in Smyrna

4.4 (40)

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Jonathan Fletcher Music is a music store in Smyrna, TN.

Jonathan Fletcher Music Review Summary

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4.4

(40 Reviews)

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Coty Carr -Google user

11 months ago

My son and I take guitar lessons with Moose here and we couldn't be happier. With us Moose started us playing music first and learning music theory as we go. We came here just wanted to learn to play music for fun but I think...Read More

Steven MacKendree -Google user

2 years ago

It's been quite some time since my son has been able to play his little plastic guitar in tune, and the strings suggested to me here allow the "toy" to sound better than it ever has before. Although less equipped than most musical instrument stores (this...Read More

Max Middlebrook -Google user

a year ago

I mistakenly showed up 20 minutes past closing time while the owner was training his new employee on how to close down the store. He kindly allowed me in to buy my bottle of lemon oil, and offered knowledge on its usage for my specific...Read More

LC Sander (Chris) -Google user

a year ago

I have the unique opportunity of having a view of this business not only as a customer (which I have been most recently), but as an employee as well, going back some 10 plus years ago. Back then, I was just a novice guitarist and...Read More

Alan Purser -Google user

3 years ago

My kid decided he wanted to learn how to play the guitar so I reached out for details about their music lessons. Moose was extremely helpful in getting a time slot that worked nailed down. When we showed up to sign the paperwork and get...Read More

Charlie Beers -Google user

7 years ago

Rated by Gear-Vault as top 5 music store in all of Nashville and surrounding areas. Met the owner and had the pleasure to visit with him when I bought my Takamine acoustic guitar. Awesome experience and will for sure be going back!

Chelsea -Google user

8 years ago

I experienced quite possibly the worst customer service I've ever endured in my life at this establishment yesterday. I'm never one to go this far with a customer service issue, but I see this as an exceptional case. The issue was so ridiculous and unnecessary, I'm still disoriented from it, to be honest. I had called earlier in the day to ask about a guitar box (outer, not inner) to ship a guitar in. The employee on the phone assured me that they had some in the back and encouraged me to just show up and they would "have what I need". This was the extent of the phone call between the employee and I. No money or pricing was ever mentioned. Fast forward ~2 hours~ the employee walked my boyfriend and I to the back of the store, not saying a word other than "This box should work", more or less, and picked out a box (from a pile that looked like it was headed to the dumpster). My boyfriend told the employee (whose name I never got because he failed to introduce himself and wasn't even wearing a name tag) that he was going to run the box out to the car. The employee simply nodded at him. I mentioned that I was going to take a look at the guitars and was NEVER offered assistance with any browsing, nor did the employee seem to care that I was going to do so. Feeling rather underwhelmed by the selection (I'm no guitar snob, but the quality is seriously lacking in the selection here) I decided it was time to leave. Assuming our interaction was over, I walked out to join my boyfriend in the car. After buckling in, I noticed the employee had halfway walked out to our car, so I opened the door enough to see what he had to say. He very coarsely said "I have to charge you guys for that." I said "Oh, well okay then", and walked in to meet him at the register. I assured him that this was news to me, and that I was not aware of the fact that I was to be charged for a box that seemed like it was going to be thrown away anyway. However, I managed to ask him how much it was going to cost. As he was pecking at the register he curtly answered "However much I told you on the phone." I replied that I was not told a price on the phone, and he very briskly insisted I was. After assuring him that I would've written it down and not been surprised when he told me about charging me, he curtly proclaimed "Well, just give me back the box and we'll act like this never happened." He then swiftly followed me out to my car and briskly grabbed the box out of my boyfriend's hands. I attempted to contact the owner personally, but I feel like this is my only avenue left to express my concern. I'm all in favor of supporting local, small business, but with attitudes like those of the employees in this shop, I'll gladly take the drive up to Guitar Center any day.

Brandon -Google user

9 years ago

I had previously posted a 1 star review due to a miscommunication between an employee and myself, but the owner, Jonathan Fletcher, called me to personally apologize and is working to rectify the situation. Even if we aren't able to do business, I respect...Read More

John McIntosh -Google user

11 years ago

I hate to do this, however this Jonathan Fletcher music store is highly overrated. My experience was absolutely aweful and will never do business again with this company. First off they were going to do some work of my guitar which they...Read More

Laura Motok -Google user

9 years ago

My children have taken music lessons here for years. It has been well worth the time and effort. Janine is a fantastic teacher. My daughter is now entering Lee University as a piano performance major with a nice scholarship! I have always found...Read More

Michael Sutterfield -Google user

10 years ago

Overpriced and nothing but cheap beginner gear. They have a set string price that is "Buy one get one free" but its the price of two. That forces you to buy two sets. I went in because I needed strings and didnt have time to...Read More

Jim Romeo -Google user

8 years ago

I've been shopping at Jonathan Fletcher Music for several years now, and have always had a pleasant shopping experience. The staff is very knowledgeable and friendly and the selection is great too. You won't get service like this at the big box retailers.

Mizelle Calloway -Google user

a year ago

Worst customer service, I went in to buy a drum head for a busted snare. The young lady pointed at the wall where they were located, I asked if I could open to make sure it was the correct replacement she smiled and replied "I...Read More

Rylee Harris -Google user

6 years ago

terrible customer service!!!!!!!!! i went in there once and asked an employee if they had a mount for a cowbell that i could put on my bass drum. first thing he said was “is the drummer in the car?” referencing to my dad who was...Read More

Richard Bauer -Google user

7 years ago

Jonathan Fletcher music store in Murfreesboro is a great place. Jonathan Fletcher and his crew are very nice and helpful when it comes to your instrument. Customer Service is right on the money.

Debbie Rheinscheld -Google user

7 years ago

Magnificent service !! Very timely on my guitar repair. I've been buying from Mr Fletcher about 16 years now and I haven't went anywhere else. A great team!!!!

Wess Fisher -Google user

a year ago

Very nice staff. Owner is a super guy and has extensive knowledge on all things musical. Great teacher.

Bryan Simpson -Google user

3 years ago

I took my Les Paul in to have new pickups installed and to get it set up. It will play fantastic after that.

Ratio Tuner -Google user

3 years ago

Great prices and he is very knowledgeable about the instruments. We will go back for the music lessons

Chase Block -Google user

4 years ago

Great little music store in Smyrna TN, perfect to rent or buy instruments, strings, reeds, and get lessons from some great, experienced instructors.

Michael Sutterfield -Google user

10 years ago

Rylee Harris -Google user

6 years ago

Features

From the business

Small business

Service options

Curbside pickup

Delivery

In-store pickup

In-store shopping

Same-day delivery

Accessibility

Wheelchair accessible entrance

Wheelchair accessible parking lot

Planning

Quick visit

Payments

Credit cards

Debit cards

NFC mobile payments

Children

Good for kids

Jonathan Fletcher Music in Smyrna

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Jonathan Fletcher Music Review Summary