I recently contacted Jersey Coast to have them come out and look at my ice maker as it was not making ice and the freezer was not staying at the correct temp. I was told that the trip/service fee of $170.00 would be applied if...
Read MoreI recently contacted Jersey Coast to have them come out and look at my ice maker as it was not making ice and the freezer was not staying at the correct temp. I was told that the trip/service fee of $170.00 would be applied if I agreed to the repair with them that they diagnose. I agreed as they were recommended by a family member.
After some trouble shooting, the technician determined that the compressor was bad. He was going to notify the office but also informed me that the compressor has a 10 year warranty from LG.
I reached out to LG and they confirmed that. They asked for the company that would do the repair so I gave them all of the information for Jersey Coast.
I called Jersey Coast back to make the arrangements and explained what LG stated. LG would replace the compressor under LG warranty and ship it directly to JC so they could do the install but I would be responsible for the install charges. I agreed.
At this time, Jersey Coast informed me that they do not do that service but they could get me someone who works on the side. Someone did call me back and told me it would be $900.00 and I need to decide fast as he was going on vacation.
Needless to say I did not go with the “side person”.
I contacted a reputable company, who I probably should have in the first place, and I now have a working refrigerator/freezer. They made the transaction with LG seamless to me, they were here when they said they would be and communicated all the way through.
I did have to pay their trip/service fee, which I understood, for $199. That is it! Not $900 by someone who works on the side! So, I gladly paid their trip/service charge of $199.
However, I am pretty pissed at JC about the $170. If you knew you did not, or could, not do this service why did you accept the original service request and take my money and then tell me you don’t do that. Do better Jersey Coast!
Rest assured you will never hear from me again.
By the way, JC cashed my check pretty quick.
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